Health Care Real Estate Advisor

The Life Cycle of On-Campus Hospital Ground Leases: Tips for Valuing, Negotiating and Managing Long-Term Leasing Arrangements

The Life Cycle of On-Campus Hospital Ground Leases: Tips for Valuing, Negotiating and Managing Long-Term Leasing Arrangements

On-campus hospital ground leases are among the most complex lease agreements to value, negotiate and manage for hospitals, investors and developers. In this webinar, Hall Render attorney Andrew Dick will lead a discussion on the history of on-campus ground leases and key considerations for hospitals when valuing, negotiating and administering long-term ground leases.

Podcast Participants

Andrew Dick

Attorney, Hall Render

Justin Butler

Managing Director of Healthcare Valuation, Colliers

Mark Yagerlener

National Director of Real Estate Transactions, Medxcel

Andrew Dick: Thanks everyone for joining. I’m really excited about this webinar. It’s a topic that I think is of interest to not only the hospital systems that we work with daily, but also investors, developers, and other healthcare providers who are considering ground lease transactions. A couple months ago I was thinking about this topic because of all the work that I do at Hall Render, which is primarily real estate work for hospitals and healthcare providers. The topic of ground leases comes up quite a bit, and for those who don’t work for ground leases routinely, folks often have a lot of questions and they reach out and say, what is customary and how are these transactions structured and how do you get the parties comfortable with the terms? And I thought, Hey, wouldn’t it be fun just to have a webinar on this topic and have a dialogue around some of the benefits and challenges of ground lease transactions? And so a couple of weeks ago I reached out to Mark and Justin, my co-presenters and said, Hey, would you all be interested in this topic? And Bo said yes. So I want to thank Mark and Justin for joining me. I’ve known both of them for quite some time. And before we dive in, I want to have Mark and Justin introduce himself. So Mark, I’m going to turn it over to you first, why don’t you tell the audience about who you are and what you do every day?

Mark Yagerlener: Okay. Well thank you so much and I appreciate everybody joining this webinar and hat off to Hall render for hosting this. My name is Mark Yeager Leonard. I’m the National Director of real estate Transactions for MedExcel. MedExcel primarily supports Ascension Health with their facilities and real estate activities. I have the pleasure of supporting the Ascension MedExcel platform for almost 11 years. And prior to that I was with NAI Farman supporting their healthcare division. So I’ve been doing healthcare real estate now for, gosh, 25 years and I’m hooked. Wonderful. It’s a small world

Andrew Dick: And those of you who haven’t worked with Mark, he’s a pleasure to work with. Just a true professional, a gentleman. And so Mark, I’m thrilled that you’re willing to speak with us today. Justin, I’m going to turn it over to you. Why don’t you tell us about your background and what you’re doing for Colliers?

Justin Butler: Yeah, thanks Andy. I’m with Colliers, as you mentioned. I’m the managing director for healthcare valuation, so that’s, Colliers is a global real estate firm. I’m head of the healthcare real estate within the us. So we do appraisals really of kind of every asset type, but my focus has always been healthcare, hospitals, medical office buildings, surgery centers, behavioral health, really anything that falls underneath that umbrella. And we do that for loans, we do ’em for compliance, specifically sarc compliance, financial reporting, private equity groups, acquisitions, determination of ground leases, which is pertinent for this call and really anything that would fall under that healthcare umbrella.

Andrew Dick: Terrific. Thanks Justin. So a couple things before we dive in. We set this webinar up as a conversation. It’s going to be casual. We don’t have any slides, but we did prepare. We’ve got an outline, we’ve got a number of topics that we want to cover. We want it to be a free flowing discussion. If any of you listening have any questions, feel free in the q and a part of the Zoom that you can just send us a question and if we’re able to answer it online, we’ll do it. So feel free to just drop us a question and we’ll try to answer it as is. And then before we dive in, I want to put a plugin for some of the content that we produce. Our real estate service line is actively working on webinars you all may have seen over the last few weeks.

We’ve had a number of really interesting webinars, housing value-based care, those are available if you’re interested. Those usually show up a couple of weeks after they’re posted for on demand listening and on our podcast channel called the Healthcare Real Estate Advisor. And then Joel Schweider and I write a weekly real estate briefing that goes out every Monday morning. If you’re interested in that, follow us on LinkedIn or send us an email and we’ll add you to the email list. Okay, so let’s dive in ground leases. So what are they and why are they unique? In my experience, they’re unique because they’re a very long-term lease of land and oftentimes the term of these ground leases can run anywhere between 30 and a hundred years with extensions. The landowner often likes to retain ownership of the land but wants to turn over control to a complimentary user often on a hospital campus.

And so the lessee is often, whether it’s an investment group who wants to build a medical office building or a physician group or another healthcare provider will say, Hey, I think it makes sense for us to create this ecosystem on a hospital campus. One way to do it is the hospitals want to retain control of the land but allow another user on their campus. And the most common approach I’ve seen is a long-term ground lease. So Mark, when you look at long-term ground leases on the hospital campuses you’re working with, talk about some of the benefits and how you kind of view a ground lease arrangement and when does it make sense to offer up a ground lease to another provider or investor?

Mark Yagerlener: I have an opening thought before I get to that, which is from time to time I get comments from real estate brokers and developers expressing trepidation about doing a ground lease transaction versus just an outright fee simple transaction. And I mean literally these are very common all around the marketplace and I’m personally involved with literally dozens of ground leases. And to get to your question, Andrew, is what has to appreciate the hospital system has invested hundreds of millions of dollars in the hospital that’s on campus. I mean this days construction prices are easily well north of a million dollars to construct a hospital bed. And so there’s a considerable investment long-term investment that the hospital is making to that building to the ecosystem, the clinical ecosystem on that campus and for the other buildings. And so the benefits of a ground lease is it’s important for the hospital system to maintain long-term, long-term control and that’s control as to the quality of design, mostly on the exterior height restrictions so that the buildings compliment the hospital not detract from the hospital. And we certainly want to have some control and say over the long-term ownership and the different tendencies that would be in the building because obviously we wouldn’t want a competing healthcare system have a tenancy in a building that’s right there in the front door of our campus. So I’ll take a pause on that and see if you have any comments and questions.

Andrew Dick: Yeah, that’s a great observation. So Mark, talk about how does an organization like MedExcel decide when you have a hospital campus, you have some excess land, when do you decide to offer up some of that excess land for a complimentary use? What is the analysis like?

Mark Yagerlener: Yep, that’s a perfect question. So strategy needs to drive the business operations and so there will be a master plan for the hospital campus, just like municipality has a master plan for their community, we have a master plan for the campus and so that would identify footprints for future expansion of the hospital and what outlaws, if you will, on the hospital campus would be ripe for development. We’re looking at various ambulatory out of hospital type uses that would be complimentary. The one most common we see is physician led medical office buildings and physician led ambulatory surgical centers, especially as we’re seeing in this healthcare climate is a move from inpatient to outpatient procedures. The ASCs on campus are really well aligned to fit into that overall clinical ecosystem.

Andrew Dick: So how does that process work, mark? You’ve got this master plan and then how does it normally work? Do you all seek out interested parties who may be interested in your ecosystem you’re developing, so to speak for the campus or do you just field offers or how does that normally play out?

Mark Yagerlener: So another great question. So that’s driven in part by our hospital leadership and our strategy officers who identify what type of outpatient clinical uses. And there’s other uses too I’ll get to in a minute that would make sense. And we are either reaching out to physician groups or they’re reaching out to us with an interest that they’re looking to build an MOB and our reaction is, Hey, why don’t you build it on our campus? Let’s work through a ground lease for out lot number three.

Andrew Dick: Got it. One point I don’t want to overlook, I realize the long-term control is important Mark, but I also know that a number of, well almost all of the ministries I’m assuming within the Ascension network are their faith-based hospitals and health clinics. And a lot of times that land, I’m assuming, has certain protections so to speak, and you can’t just simply sell the land. And I don’t know if you’re able to talk about that just a little bit, but another reason that you want to maintain control is to really honor those ethical and religious directives that are so important to a Catholic faith-based ministry.

Mark Yagerlener: Yeah, I mean probably the most obvious one with the faith-based organization is not supporting having, for example, an abortion clinic situated on their hospital campus. And so that would be one example of underlying restrictions that we would use as an immediate filter as to the type of use. And I can say with the dozens and dozens of ground leases with ambulatory uses on our hospital campuses, that’s never really been an issue anyway.

Andrew Dick: Got it. Okay. Justin, I’m going to turn to you talk about from your perspective, what are the benefits to an organization that wants to build on campus with a ground lease model? How do you view them? How do the clients you’re working with view ground leases provide your perspective?

Justin Butler: Yeah, I mean to kind of touch on a few of the things Mark said, I mean I think from a healthcare perspective and a health system perspective, really unlike almost every other asset class that uses ground leases, they’re really not trying to maximize value. They’re not going to enter into a ground lease where they’re going to turn around and sell it to an investor. It really is a control situation. And when I say control, I mean a reasonable control. They’re not trying to control your building to the extent where it’s really not going to be feasible or control your day-to-day operations. They’re really just trying to make complimentary uses and make sure there’s no services that would essentially compete with the hospital or the other item Mike or Mark touched on. I think also from a campus benefit, I think a lot of municipalities may actually give some density benefits if you’re using a ground lease, whereas you may need a four acre parcel to build a 40,000 square foot MOB, but if the hospital wants to stick that MOB right next to the hospital connected, there may be some ability given the ground lease structure for them to structure that in a way that the municipality’s okay with it, they’re meeting the zoning requirements and it’s really kind of a win-win for both a developer or owner of the real estate as well as the health system.

Andrew Dick: Well, to pull that thread a little bit, Justin, how do ground lessees view the arrangement? I mean, one of the benefits that isn’t discussed enough is they don’t have to come out of pocket for the value of the land. Yes, there’s an ongoing rent obligation, but you’re not paying cash at closing. In my experience for the land, how is that viewed in the market and when you underwrite working through the financial analysis, how do you see it when you’re working with banks and investors? Is there an acknowledgement of that because in some cases the land is incredibly valuable and you don’t have that upfront 5 million cost, for example, that you have to factor into your pro forma. Talk a little bit about that.

Justin Butler: Yeah, I mean I think from a development perspective, you’re exactly right. I mean, that’s not an upfront cost. It’s often a cost that people have to, if you’re looking to develop a medical office building, it takes time. So you would have to go find a site, you would have to then acquire the site, you would then have to spend time holding site while you’re getting zoning approvals and permits and things like that. So you are saving some costs, not only upfront costs and purchasing the land that you don’t have to do under a ground lease scenario, but you’re also saving a lot of holding costs. I think also it’s definitely worth mentioning from a market standpoint and an on-campus MOB, I would say it would be highly, highly unusual for that on-campus MOB, true on-campus of a major medical center to not be on a ground lease. So I think the market capital markets both debt and equity acknowledge that, hey, this comes with the territory, we understand why the health system wants to do it, and most moobs that are going to be on campus are going to have this structure.

Andrew Dick: Got it. Mark, I’m going to go back to you really quickly here. We talked about ASCs, mobs, what else are you seeing on campus? Those have to be the primary too. What about the specialty hospitals or some other specialty clinics?

Mark Yagerlener: So you’ve hit the three of them specialty hospitals, but it’s other uses that benefit from the adjacency to a healthcare node. And one of those that we’re finding is senior living assisted living developments. One of their marketing positions is that bring your mom into this facility and oh, by the way, there’s a doctor 10 minutes away right here on campus. And so we have some very successful third party senior living facilities on our hospital campuses. And then for example, we’ve got a couple hotels because the mindset is you’re coming in for surgery or over more than an overnight stay and your family members want to stay there. And so we have some hotels who the average daily occupancy rate is at or above market level. And then last, but not certainly probably the less of the categories is retail, a coffee shop type thing, but we’re not looking to compete with the malls of the world. This is really a medical centric node of real estate activity and clinical activity.

Andrew Dick: Got it. Justin, talk a bit about the lease term. I know I mentioned that earlier that I’ve seen a broad range of lease terms of late, but I know that when investors look at these arrangements and when you’re valuing the leasehold, the lease term is really important. What are you seeing in the market?

Justin Butler: Yeah, I think, and I’m going to speak with options. So often when a ground lease is entered into, you may have a 30 year term, but you may have five 10 year options, you could have a 50 year term and 10 year options consecutively after that. I would say from a base term with options from the beginning, you’re probably looking at a 75 year life if you can extend it, A lot of the times I see a 50 year base term, but then with consecutive renewal options, normally at a continuation of the existing, maybe it’s 2% bumps or 10% bumps every five or 10 years or something along those lines, every once in a mile it’ll reset to market. But I think from a normal investor holding period, you want to at least consider the life of that building. So for example, if you only had a 30 year ground lease, we would say a building would probably last at least 50 years.

Essentially you only have a 30 year ground lease of a building that you’ve built or purchased that in 30 years there’s going to be 20 years left of life of that building and you’re just going to have to give it back to the groundless or barring any other sort of negotiation. So I would say at a minimum you want to look for at least the term of the economic life of the building. And then after that I would just get into extension options. If I were investing in real estate in a ground lease, I would prefer the extension options because it kind of gives you the choice. Things change. I mean, what is real estate going to look like in 50 years? Maybe it’s time to build a new building, maybe the hospital wants it, who knows? But having that option at the groundless source. So really the building owners, right, the ability to continue to exercise those options protects them, but also gives them some flexibility.

Andrew Dick: Got it. Mark, what are you seeing in the market? I think Justin’s right, it’s consistent with what I’ve seen that a lot of the lessees want a minimum of maybe a 50 year initial term and with extensions, but I’ve had some hospital clients say they want to put a not to exceed 75 or a hundred years or what have you seen in the market and what are your thoughts on this topic?

Mark Yagerlener: Well, I mean usually I think building off of Justin’s comment, I mean starting point is usually 50 years because one of the other drivers to that will be is the lender on the real estate for that user, the lessor lessee is going to look for enough residual term after the node expires. So 50 years, I think for some of the more substantial developments, we end up being in that 60 to 70 year slot of time period on a lease with the extensions and they’re automatic extensions on part of the last C.

Andrew Dick: Got it. Okay. We talked a little bit about use restrictions. Mark, you talked about making sure there are no competitors. What about purchase options does? What are you seeing in the market in terms of does the landowner often the hospital system, do they want to write a first offer or write a first refusal or just a write out purchase option at certain points in time? What have you seen?

Mark Yagerlener: So definitely write a first offer and refusal on it. The interesting part is in my tenure here, I think I’ve only seen two groundless source transfer their real estate, and that was really through a function of one REIT transferring assets to another reit. So other than that, just freestanding investors, these parcels, they do not change hands, but if they’re going to sell, we need to at least have some period of time that the hospital system can have the right to say, Hey, we want to buy that or perhaps assign our right to another party so that we make sure that the use of that building aligns with that term. I keep using the clinical ecosystem for the hospital campus, which is first and foremost, the most important focus for us.

Andrew Dick: Makes sense. Justin, I’m going to turn it over to you. Let’s talk about valuation a little bit. In my experience, there’s been a wide range of valuation when it comes to ground leases, and one of the reasons I was excited to have you on is because you’ve done a lot of this kind of work in finding the right valuation professional is really important because in my experience, there aren’t a lot of appraisers that do this kind of work in the healthcare industry. And maybe you could talk about how do you approach a ground lease valuation because it’s a different kind of leasehold than a space lease or something like that. It’s just very different how do you approach it?

Justin Butler: Yeah. I just want to touch on something Mark said because you mentioned purchase options and there are, so we have right of first refusals, which is essentially you have a right to purchase under a market transaction, write a first offer, which would be the owner of the building, going to the health system and saying, Hey, we’re going to bring this to market. Do you want to make the first offer? And if we like it, we won’t even bring it to market we’ll close. I think those are generally pretty acceptable as long as they’re not right of first refusal at 95% of the offer or something. I think where you’re really going to get into some trouble from a real estate owner, from the building owner is going to be a purchase option because really we talked about earlier, the 50 year base term, let’s try to get it to 75 years with options.

That’s really because of the life of the building, but also investment horizons. So people are going to buy a building, they’re not looking to sell it next year. Normally they’re going to look for a typical holding period. So let’s say on average five years, during that five years or let’s say shortly thereafter where it would affect that future sale, so maybe seven years. So in five years when you’re looking to sell, the health system has a purchase option two years after that. If that’s the case, I think that’s going to cause a lot of challenges both in the capital markets, both equity and debt investment in that building. So I think those are kind of very important to distinguish. But back to your question on the determination of ground leases, I’ll put it very simply. We determine the value of the land and we apply sort of a rent yield to that land.

So let’s say it’s a million dollar piece of land, we apply a 7% rent yield, that’s an initial rent of $70,000, and then it’ll go up from there depending on escalations. And that sounds very easy, but I think some of the challenges that often arise is at least 5, 6, 7 times out of 10, the ground lease is normally an apron. It’s the building footprint plus an apron. So you’re dealing with a very small site that doesn’t incorporate really the whole economic utility of that building. So what we do in those instances is we really say, okay, this is the site, it’s the footprint of the building plus a small apron, which may be 20, 30,000 square feet for a 80,000 square foot building. And what we then do is we look at floor area ratios of off campus buildings to really kind of determine what is really necessary.

We’re using the drives, we’re using the surface parking, we’re using a whole bunch of other zoning requirements that like I mentioned earlier, that may require certain setbacks or lot areas. So we then determine the economic site under that scenario where it is an apron and then or at least what we would term the economic site. And then we determine the value of that normally on a per square foot per acre basis, normally per square foot in these instances and then apply the rent yield to that. So that’s kind of the basis. I think the back of napkin math we also do, which I think is important, is okay, if they’re building a 70,000 square foot building and my rent is X, what does that equate to per square foot? And I see a lot of low end, maybe 50, 75 cents per square foot of the building to maybe three bucks a square foot of the building. But if you get into numbers where it’s like $8 a square foot of building area, you’re really hurting that building. And there’s probably some questions on how you got to that math unless it’s exorbitantly valuable land.

Andrew Dick: So hurting it in what way, Justin? The operating cost end up getting outside of what is market and makes that building not as competitive in terms of lease up, is that what you’re saying?

Justin Butler: Yeah, the downside is more significant because if you think about a hundred percent occupied building sometimes, and I would say more often recently, for example, if it’s a single tenant building, the health system may even get a developer to build a single tenant building. The single tenant is the health system. So they’re entering into this ground lease, they want to control their campus, they determine a ground rent, but then they also reimbursement reimbursement through their lease. That’s fine. And everything works until that tenant leaves. And instead of just having the holding cost of the building, you now have the holding cost of the building plus $8 a square foot, which is pretty significant and it hurts during the downtime. It also will just bring the valuation, the rents in that building if they’re not reimbursed, need to be very high to support an $8 a square foot. So I don’t often see that. I think that’s really why we check though back in napkin. And there are some instances where there’s an explanation for it and maybe it is an under utilization of the site. Maybe you’re building a one story 12,000 square foot ambulatory surgery center in the middle of a very dense campus. And then that may bring up some other questions as far as, okay, the land’s worth a lot, but you’re really not maximizing this site from a development standpoint.

Andrew Dick:You hit on a number of really important points there. The economic site, as you called it, oftentimes when I work on these deals, so a de novo, MOB or specialty hospital, the investor or lessie, they just want to pay rent in their words on the footprint plus an apron. But you’re exactly right that there’s this, it takes more than just the footprint to make that project viable, whether it’s setbacks and other things. If you were to build that MOB for example, or specialty hospital off campus free standing, you’d probably need a couple more acres often just for example, to support that project. And so you have to factor that in. So I’m glad you mentioned that, mark. I’m going to turn it back over to you on the valuation piece. How carefully are you all monitoring looking at the valuation of these sites? If you’re a tenant for example, like in Justin’s example, master lease or maybe you’re 50% of an MOB, are you looking hard at those operating costs that get passed through to you?

Mark Yagerlener: We very much are, and certainly there’s an advantage to having an on-campus MOB, both from the tenant’s perspective, from the physician’s convenience and access to other critical medical resources, especially if they’re a surgeon or they’re seeing patients within the hospital. But there’s also that critical density from a developer landlord’s perspective of it’s convenient for patients because they may be coming to this building because it’s internal medicine and they also have an appointment with a podiatrist or what have you. But ultimately the economics make sense. I mean, certainly there’s an economic advantage to being on campus, but you just can’t assume that there’s going to be a X exorbitant premium just because you’re on campus. We’re competing with the other medical office buildings that are sort of out in that first tier of the solar system around the hospital campus. And I’m always critically aware that physicians are monitoring the cost of doing business. So I’m looking at that. And then I wanted to just build on Justin’s your comment about valuing the ground leases. One of the other components that we look at extremely carefully is more than likely one of the parties to that transaction is a physician. And so as a physician referral, we have to make sure, and your organization does a great job doing the comps with the ground leases, is making sure that the economics with the ground lease are consistent with the compliance standards that we have to follow.

Andrew Dick: Well, Justin, I want to ask you another question. When I first started doing ground lease deals many years ago, I realized that the folks like you that are valuing the leasehold approach the analysis, there’s a risk analysis, and when you value whether you’re applying a rent factor that’s truly market well market’s often driven by what is the risk profile. So if one of a hospital system enters into a ground lease with a developer for a medical office building, in my experience, the risk profiles often pretty low that the lessees going to default or fail to pay rent because in many cases, not all, but in many cases if they don’t pay rent, there could be a default and the improvements revert to the landowner the hospital. Is that factored in to the analysis? I think it is, but talk a little bit about that, the risk profile.

Justin Butler: Yeah, yeah, good question. I mean, when we do this, and I kind of mentioned earlier a hospital, I’ve never seen a hospital enter into a ground lease and then sell that ground lease. So the ground lease yield is really, in my eyes, it’s kind of determined by looking at ground lease cap rates. So you’re not going to get a ground lease, which is the return that an investor is willing to pay on the rent that that ground lease is making. So you’re not ever really going to find any ground lease capitalization rates of on-campus mobs because the health systems aren’t selling, there isn’t a market they’re entering into them really for the control side of things. So the next best thing to kind of look at, and there’s a ton of ’em, are sort of these retail ground leases that are out there. So think about Taco Bell, McDonald’s, A lot of developers will enter into those.

They’ll sell ’em to, there’s ground lease REITs, private equity groups, ground lease investors, and then that’s sort of our base sort of capitalization rate. But you got to think that that developer, in order to make a profit, he’s not going to enter into a ground lease at 6% and then sell it for 6%. He’s not going to make any money off that. So you enter into it let’s say at 7% rent yield, and then you get a 6% return is what an investor may be willing to pay, and you kind of keep that spread. So we look at these retail ground leases, which number one are normally shorter, especially considering options, and number two, they’re riskier because retail it comes and goes pretty quick. It’s not going to have the same lifespan as an on-campus medical office building. So that’s kind of at least from my appraisal kind of side of things, how I judge risk, where are we going to fall on that yield, that cap rate range, and we generally defer to the lower end of the range, which would infer a really a lower risk profile.

Andrew Dick: That’s important because Justin, when I’ve worked with some appraisers who maybe don’t do this as much, they one struggle to find comps and two, I don’t think they fully appreciate what you just described if you’re not doing this every day. Well, let’s pivot really quick to a different approach on the valuation piece. Oftentimes when I’m working with the hospital systems, for example, maybe they’re doing a ground lease transaction with a physician group or a developer, and inevitably you’re near the end of the negotiation process and the lessee developer or a physician group will say, well, you know what? You’ve put so many restrictions in this ground lease. I’m going back to the appraiser because I want the appraiser to weigh in to see does all of the restrictions that have been baked into the documents impact the value? Talk a bit about that if you’re able, how does that come into play, whether it’s use restrictions or something like that, and how do you respond when you get those kind of questions? Are you Sorry, I’ll let Mark follow it up.

Mark Yagerlener: Go Mark. I was hoping you were. I was

Andrew Dick: Hoping you were.

Mark Yagerlener: We know each other too well. So I think fundamentally the responsibility falls with the hospital real estate department folks like us to lay out upfront what those restrictions are going to be. I mean, we may not have a hundred percent of them covered, but the material types of restrictions that we’re going to have should be through the Covet ccrs that we would have, which usually those documents already exist. So that’s I would say statement number one. Statement number two is just as a matter of principle, I don’t appraisal shop, so if the party wants to get another appraisal, they’re welcome to and I’ll look at it, but I’ve put my faith in the appraiser that we’ve commissioned to come up with the value unless there’s something materially that has changed and that would change the outcome of the transaction

Andrew Dick: Well before Justin. That’s perfect. Mark, you teed up. One of the points I wanted to make is because ground lease transactions are complicated, getting everything out upfront, whether it’s through an LOI or term sheet and delivering, whether it’s cc and Rs, make sure the lessee knows what they’re getting into so that there’s no surprises late in the game. Justin, why don’t you chime in. Do you assume when you value an on-campus ground lease that there’re going to be restrictions? Do you have to get into the minutiae of those restrictions or when you get questions, how do you approach them?

Justin Butler: Yeah, I would definitely say, I mean, we assume the normal, and I think everyone on this call will probably have a different idea of what normal is, but what I would describe as normal is if you’re on the campus of a health system, I’d start with from a use restriction standpoint that the people who are going to be in your MLB normally the very bare bones basic restriction is that they will have admitting privileges at your hospital. That’s kind of like the first one. Then the next one is they’re going to probably start looking at competing services. So you’re not going to want that cancer center next to you in the MOB, especially if you’re providing cancer services. You’re not going to want a surgery center in that MOB. You’re not going to want things that are specifically going to compete with your health system.

I think where, and I’ve seen them oftentimes where it kind of gets pretty tough from an ownership and from a development standpoint is where everything under the sun, every specialty, everything you can possibly think of is essentially a use restriction. And I’ll caveat that that doesn’t necessarily mean that they can’t have that in the medical office building. It just needs to be approved by the health system is normally the language I would see if it’s not specifically like a cancer center or something like that. But what that I’ve seen a lot of times recently where it’s caused issues where a health system may say, no, I don’t want them in there. And you’re like, well, this is an orthopedic group, they’re going to utilize your hospital. And they’re like, well, I just don’t want ’em in there. And I think that becomes a challenge because there’s a lot of marketing dollars, there’s a lot of leasing dollars, there’s a lot of things that build out potential dollars, architectural planning, ownership of these buildings that if you’re really, really, really restricting the uses, it’s going to be onerous and a challenge on the owner from a initial sort of ground lease determination.

I do kind of assume sort of the normal stuff like admitting privileges, no A SC, no cancer. If it gets more onerous, I think the question is maybe not for the appraiser, but it’s to the developer as to why do you still want to build this building? Then don’t kick it back to the appraiser and say, Hey, you should just lower the value here because we have all these restrictions. Well, you’re still motivated to build the building and there’s still something good about this site that’s valuable to you that you’re willing to build the building if they get overly onerous. I mean, yeah, we probably would have to consider that. I think that is, to be very honest, it’s very challenging to quantify what that would be.

Andrew Dick: Got it. We’ve got a number of questions, which is good. Justin, I’m going to go to you first. We talked about the economic site factoring in not just the footprint, if it’s a footprint style ground lease, which many, many ground leases are set up that way so that the hospital system can maximize land and do other things around the building. What about parking? Do you factor that in or if there’s a separate parking agreement or is it valued separately? How do you handle that? And then I’ll ask Mark the same question.

Justin Butler: I leave it up to the lawyers. No, I’m just,

Andrew Dick: That’s scary.

Justin Butler: No, I think the big one, I mean are obviously you need easements that both parking and access really on an island most of the time I was describing earlier. I think the big one is garage parking. I mean garages are pretty reasonably expensive when you’re looking at ’em from a per square foot kind of build or a space analysis. So what we normally do if there is like, Hey, here’s our site, you can do your normal analysis, but by the way, they’re also getting a hundred garage spaces. We will go in there and if it’s a new garage, we’ll look at what the per space costs of a new garages and kind of calculate that into our, if you remember that sort of base value. So if we came to an economic site value, we’ll look at, hey, what does it cost? What’s sort of the replacement cost per space here? And if it’s a really old garage, we may look at the depreciated, but that goes into our base and then we apply the rent yield onto that. So if there are some major costly things that are involved, if they’re building a whole new entrance and things like that, we would start to consider those extra costs.

Andrew Dick: Got it. Mark, how do you see it? Do you have separate parking agreements? Is the parking kind of accounted for in the ground lease value? What have you seen?

Mark Yagerlener: So just building on what Justin said, I think it sort of fundamentally, if it’s an urban campus, let me take it from the other direction. If it’s a more typical suburban campus that ground lease may more than likely just be its own standalone out lot and there’s going to be parking on that out lot and just following the zoning requirements, there’s five spaces per thousand square feet or whatever the requirement is, and so that is factored into that ground lease parcel. If it’s a more urban densely developed campus, back to Justin’s point, there may be some shared parking or cross parking easements and then the value of that would need to be figured into the ground lease and is figured in.

Andrew Dick: Got it. Okay. Let’s talk about, because I get a lot of questions around escalators. Justin, you hit on this at a very high level early on, what do you see in terms of ground leases are a little different. Sometimes there’s a fixed period of years where rent stays the same, then there’s a catch up based on whether a fixed percentage or CPI increases. In other cases for the period of five years, there’s a certain annual escalator. What have you seen?

Justin Butler: I mean, I’ve seen almost everything, right? So CPI can be used, which is just the consumer price index. I’m sure everyone on the call has seen it in leases. We’ll see situations where it’s a fixed two, 3% annually. We’ve seen a situation where maybe it’s a five or 10 year increment in which it will increase that 10% or 15% or 7% or another fixed number just on a longer interval. We’ve seen instances where it does even reset to market At some point we will do 10 years and then we’re going to get another FMV. I think from an investment standpoint, I don’t see that often, but I have seen it. But from an investment standpoint, that’s really challenging again, from a building owner perspective because ultimately economic markets, they’re going to be stable as long as you can sort of guess how the future’s going to be and if you leave it up to, I mean even CPI can get risky given the past few years, but if you leave it up to a fair market valuation, every 10 or 2020, whatever it may be, all your numbers, all your underwriting can change.

So I’ve seen one of the more common ones I’ve seen recently, which kind of contradicts a little bit of what we were talking about early on in the call. There’s instances where developers are like, I don’t really want to pay anything. I may want to be on a ground lease. I can’t pay you zero. How about I pay an upfront payment? And that upfront payment is really if we determine market the same way I just kind of ran through, it’s really a net present value of those future payments is how you would figure that upfront payment developer pays it. The ground lease, it’s normally like a buck a year after that, but it relieves any future stress and especially on the items that I talked about in moments of vacancy, if you’re not paying anything and the developer paid it up front like he was just developing a normal off-campus, non on ground lease building. But yeah, really, I mean people can get creative and I think mean the way I view market is there’s always sort of a basis for that market, but if you want 5% escalations every year, then maybe that initial rents going to be a lot lower and we kind of look at the net present value of those future payments and what they should be under a market scenario to sort of calculate those payments.

Andrew Dick: Got it. Mark, any observations?

Mark Yagerlener: Well, just adding to what you said Justin, is from both the lessor and the lessees perspective, I would prefer a fixed escalator versus CPI, just from a predictability from a hospital perspective, I want to know what the revenue stream’s going to be, and as the lessee developer, I’m going to want to know what my expenses are going to be. I’ve seen a couple of, not very rarely as instances where the less lessee has done the paid upfront, the discounted value of X term of the lease. I think I’ve seen a couple of those. By and large, I think they’re avoiding that out-of-pocket upfront expense and spreading it over the term of the lease.

Andrew Dick: Got it. We’re getting near end of time, but we got a number of questions and I’m going to try to boil these down into a couple categories. This is a question I get a lot is well, so the lessees will often ask me or the hospital system, Hey, I’m going to build this MOB 70,000 square foot, I think was an example we’ve talked about at the end of the ground lease hospital, you’re getting the value of that building. How is that taken into account? In other words, the residual value. And one point we often negotiate is whether or not they actually have to return the land with the building and what is its economic life. I think Justin talked about that in some cases they don’t have to return the building to us, they can just remove the building if at some point it’s economic life is gone. But maybe you all could talk about Mark from your perspective, is there an expectation that you’re getting a building for free at the end? And I often kind of chuckle at that because the economic life of a building is usually not a hundred years.

Mark Yagerlener: I mean the hospital’s goal is not, our binoculars are set on, oh, what’s the residual value that we’re going to get in 62 years from now? So that is not the driver for us in these, but under a function of a ground lease that the real estate built on that land would revert back to the lessor.

Andrew Dick: Yeah. Justin, any observation on residual value? I get this question and I think it’s so hard to predict what will happen at the end of a ground lease, whether the building’s there and even if it has any functional use at that point. I mean, I’ve worked on one in the east coast recently where the building wasn’t upgraded over years and it’s just functionally obsolete. It has almost no value or a negative value. What’s your take on this?

Justin Butler: Yeah, I would agree with your comments. I mean, I think that’s to tie back in with what I was saying earlier. I mean we’re really looking at economic life of the building, which can be extended, right? So I mean you build a building, I mean you figure it’ll last 45 to 55 years. You can extend that by renovating and exterior and interior, redoing the systems, doing lots of things, great repairs and maintenance program. But I think what you want to be, what an owner of the building should want to be able to do is to be able to have those options in their back pocket. So by the time they would give up the building, essentially that should kind of be their choice. And there probably isn’t much value in that building. And I mean 50 years, 75 years away, I mean we’re going to have completely different building systems and it is going to be an obsolete building that’s probably not worth much.

Andrew Dick: Got it. Okay. We’ve only got a couple more minutes left. A number of questions here about purchase options. Going back to something we talked about initially, we covered rights of first offer, rights of first refusal, but I think these questions are really around the hospital’s unilateral right to buy out the lessee and buy the improvements. And the questions are around how often are those structured and are there set points in time if they are granted by the lessee so that developers, so to speak, if they are willing to give the hospital the right to buy them out, what do those purchase options look like? Justin, I’ll start with you and then we’ll go to Mark. I know these are very hard to negotiate. Oftentimes a ground lessee will say, I’m not even interested in doing that. But if they are, are there set points in time and is it fair value or is it a return on their investment? What are you seeing?

Justin Butler: Yeah, that’s actually a good point. The last comment you made there, I was going to always, I would naturally have defaulted to the fair value. That’s what I see the most. And I’m not going to speak against my, but I think you said earlier, not all appraisers are created alike. So the challenge with purchase options is that you’re really leaving it into someone else’s hands. Your asset that you purchase, what you think the value is, how you value the income stream. You may have some tax benefits, for example, if you’re in California with Prop 13 that you’re making a very nice income stream, but the market value may not be there because that’s going to reset if you were to sell it. So I mean, I don’t know, it’s a tough, I guess call on the purchase options. I mean, I think they’re definitely going to hurt the owner and I’ve seen 95% of market value.

And again, it’s just going to go to their investment horizons. And if someone’s like, I would really like to hold this for 10 years, I’m putting together assets, I’d like to sell a portfolio one day, and you buy it and then two years later the health system says, Hey, we’d like to buy the property and we’re going to go through a fair market value exercise. We’re going to get two appraisers. If they’re too far apart, we’re going to go with the third. That’s a really stressful situation because I’ve been apart a lot of ’em. And some people can really lose their shirt. Both the health system or the owner of the building can lose their shirt in that scenario.

Andrew Dick: Got it. Mark, any observations? How important are these? No,

Mark Yagerlener: I was think the same thing, but you get your appraiser, I get my appraiser, and then we bring someone else to opine on it and it can be a very contentious process. I’ve not been party to one on a ground lease. I’ve been obviously party to purchase options on just straight out fee simple buildings, but not on a ground lease.

Andrew Dick: Got it. Yeah, they’re harder and harder to negotiate anymore. I think the rights of first offer and refusal are more common because it leaves control of sale with the lessee. Well, I know we’re almost out of time. Mark, any closing remarks?

Mark Yagerlener: Oh gosh. I respectful that there’s a hundred people that opted to stay in for this whole hour on ground leases. I think it’s a good tool out there to facilitate development on hospital campuses that is both supportive to the physicians and also supportive to the hospital system.

Andrew Dick: Got it. Justin?

Justin Butler: Yeah, to echo Mark, I mean thanks everyone and thanks Sandy for the invite. I think time flew by, so that normally means we’re having a good time. I think this is just another really ground leases specifically under the healthcare side is just another really good example of why the healthcare real estate market is a very unique market. I think the structures around ground leases within the healthcare field is unlike retail, unlike industrial, unlike any other class. And the motivations are very different. So as we touched on in the beginning, I mean I think it’s important to understand those motivations and the nuances that surround them.

Andrew Dick: Terrific. Well, I think you both, I thank everyone for joining us. If anyone’s interested, I’m going to send around a checklist for ground leases. Feel free to drop me an email, a really simple checklist of some of the things we’ve covered. And then to the extent we didn’t get to any of the questions, I’ll try to email some of these folks offline to see if they want to chat about any of the questions they’ve got. And Justin, mark and I will be glad to field any questions to the extent we’re able offline. But again, appreciate the audience signing up and thank you.

From Outpatient Expansion to Value-Based Care: Navigating 2025’s Shifting Health Care Real Estate Landscape

From Outpatient Expansion to Value-Based Care: Navigating 2025’s Shifting Health Care Real Estate Landscape

The health care real estate market is evolving rapidly, shaped by financial pressures, regulatory changes and the continued shift toward outpatient and value-based care models. In this webinar, Hall Render and VMG Health will provide an in-depth analysis of key investment trends, capital-raising strategies and regulatory updates impacting health care real estate in 2025 and beyond.

Podcast Participants

Joel Swider

Attorney, Hall Render

Kristin Herrmann

Director of Real Estate Valuation, VMG Health

Joel Swider: Thanks everybody for joining today. I’m Joel Swider and I’m the co-chair of the Real Estate Service line here at Hall Render. And I, I’m very excited to be joined today by Kristin Herrmann, who is a director of real Estate valuation at VMG Health. So Kristin, thanks for joining.

Kristin Herrmann: Thanks for having me today. Joel VMG is a leading industry leading consulting and valuation firm that specializes in healthcare and works with health systems across the country. We’re licensed in most of the states, and we work all over the country with different types of valuation and consulting. I am specifically in the real estate department for our webinar today. We’re going to focus first on the challenges that are facing healthcare systems in 2025, and then we’re going to move through toward opportunities that we can look forward to. And that’s in 2025. And I’ll pass it over to Joel. Joel, you want to kick us off here?

Joel Swider: Yeah. So what are the challenges? We will walk through a few of them here and then as Kristin noted, give some strategies for how these can be turned into opportunities for our hospital and health system clients. The first one here, and you’ll see if you’re watching this live, we pulled some really great charts and graphs from a variety of sources, and I believe that the slides should be available in the chat as well. But this slide here shows that among nonprofit and governmental, which means really municipal type hospitals, not VA hospitals, margins are really tight. They have been for some time. So this is a struggle, I think across the board. It’s sort of that saying no margin, no mission, right? We see in the for-profit sector, which is a minority of the US hospitals, according to the A HA, they have about a 14% margin, which may or may not be accurate. It sounds high to me, but you can see in the nonprofit and governmental sectors, margins are more like three to four, four and a half percent. So this creates a lot of challenges for hospitals when it comes to real estate. How can you grow and how can you vision for the future when the margins are not there and the patient population continues to be more fragmented and spread out. So this is one challenge.

This slide is a chart from s and P Global that shows, and Moody’s and Fitch data reflect much the same way that as a symptom of these tighter margins in this tighter operating environment that last year downgrades exceeded upgrades. In this case for s and p, it was 49 to 11. Of course, the vast majority of organizations maintained the same rating from year to year. But I think that it is symptomatic that we’ve seen this now for a couple of years in a row, that there’s this divergence between the systems that are doing really well and the systems that are more of a struggle.

The last slide I wanted to present here just to kind of frame up this issue is, and this is from Deloitte, it’s a couple of years old, but it shows that hospitals, that the larger hospitals are growing at a faster rate than smaller hospitals. So that’s both in terms of total number of hospitals just across the board volume as well as revenue growth. And that the larger hospitals, the top 10 health systems saw 82% of the revenue growth during that period. And I would suspect that the data, if they were to be updated today, would probably show much the same because we’ve seen a lot of acceleration in the consolidation within the market. So what does this mean? I think one big takeaway here is that, as I mentioned, there’s going to be a divergence between financing options for real estate for, we’ll call it maybe the haves and have nots. That might be a crude way of putting it, but the systems that are doing really well are going to have a lot of options available to them, which we’ll touch on in a minute. And the systems that are struggling are going to have fewer options yet. I think, Kristin, let me know if you agree, but I think we’re going to see that there are options at each end of that scale and everywhere in between. It just may vary a little bit. Kristin, is this kind of consistent with what you’ve seen?

Kristin Herrmann: Yes. And one thing I’ll note is in 2024, it did seem like we’re having some liquidity open up. There is more competition in terms of financing sources in the market. So that goes along with what you were sharing, Joel.

Joel Swider: So let’s dive into a little bit of the why, right? We framed the issue, but why are health systems experiencing some of these issues, Kristin?

Kristin Herrmann: Well, we can talk about a number of different things. This slide is a great one. From HFMA, it shows that the top cause of margin pressure among health systems is higher labor costs. And a couple years ago we were facing a large issue with temporary staffing, in particular, temporary nursing, travel nursing, et cetera. That was significantly increasing those labor costs. And while that growth in labor costs has come down a little bit, labor costs still are up about 5% year over year. And so this is one of the big causes of margin pressure. Another one is lower reimbursements and reimbursement rates aren’t keeping pace with inflation. So that’s a struggle that we’re facing. Higher supply costs goes along with inflation and increased construction supply costs. There’s a number of reasons and we’ll talk about some other things that we’re facing. Joel, you noted some property tax exemptions that may be in the cross hairs.

Joel Swider: Yeah, so this is a really interesting one. So we’ve seen, and it’s something that Hall render has been tracking for a number of years, but I think it’s really accelerated in recent years, which is a pressure both at the federal level with respect to income tax exemption, and then at the state level when it comes to property tax exemption, an increased scrutiny of nonprofit hospitals in particular. And there’s this sense in which right or wrong, and I think it’s driven by a number of factors, but the sense is that hospitals are not providing the type of charitable benefits that are required to support a property tax exemption. And so example, there are several, but one that is really contentious right now in Indiana is that the legislature is debating whether to have essentially a bright line test where a hospital must provide a certain amount of charity care and community benefits in order to qualify for exemption.

There’s going to be all kinds of issues with that from a constitutional perspective and a case law perspective. But that’s being debated. A number of other states have also had these challenges in recent years. Illinois is a really good example where they had a constitutional challenge to their exemption statute. We’ve seen challenges in Georgia recently and in a couple of other states where not just at the legislature, but also at the judicial level where the local assessors have denied exemptions. And then of course the taxpayer or the nonprofit system would appeal that. And that can is still working its way through the court system. But in many states, the standard is largely the same, even though it’s a state law issue, it’s usually you’ve got to be owned and used for a charitable. And so hospital and health provision of healthcare can be a subset of that charity care, but it’s really, there’s a big divergence in terms of how states treat that issue from a case law perspective. And so I think that many states are watching one another. I don’t know anything about what’s going on back behind the scenes, but I suspect that legislators in Indiana have watched what’s unfolded in Illinois. I suspect that people in Ohio are watching what’s going on in Indiana, et cetera, and other states around the country are watching as well. So I think this is one that’s going to continue to be a challenge this year and in the years ahead.

Kristin Herrmann: And that’s interesting because obviously property taxes have an impact on overall cost for hospitals and health systems. So I think about 75% based on the chart that we showed earlier, about 75% of hospitals are not-for-profit or do not fall in that for-profit category. So there’s a large number of systems that could be experiencing that pain if that property tax exemption were to change significantly. Another item that we noted is impacting health systems in 2025 is an increased number of cyber attacks change. Healthcare is a good example. In 2024, it was the number one biggest ransomware attack last year. The parent company United Health Group estimated that the cost of the response was almost $3 billion. So there’s a huge cost if that were to affect your organization. And it sounds like they’re specifically targeting critical infrastructure like hospitals via phishing or a tax through a third party, which is a concern with any kind of mergers and acquisition activity.

Joel Swider: Yeah, and Kristin, I’ll just add to that. I mean, we’ve assisted a number of systems in recent years with similar attacks, not of that scale, but even local municipal hospitals or small rural hospitals have been hit by these attacks and it’s very costly. How can you afford to take your systems offline for days or weeks at a time, let alone what that does to the quality of care, the level of care, but then longer term, how long does it take to really bounce back from an economic hit like that?

Kristin Herrmann:

Sure, of course, BMG has a cybersecurity team that works directly before, during and after cyber attacks for exactly that purpose helps systems to maintain their defensive posture in the case of any type of cyber attack or surveillance. So I think that’s a big issue for systems this year. I think we’ve touched on this briefly, but staffing shortages, labor costs, that’s a big issue. There’s a supply and demand problem. One stat that I noted is that the average wait time for new patient is 26 days. That’s a long time. So we do know that recruitment and retention of clinicians, physicians, staff, nursing is a challenge. Plus I did see that about 20% of the clinical workforce is age 65 or older, which means that we’re going to start seeing a significant number of those physicians start to enter into retirement. So as labor costs go up, we’re also noting, as Joel forwarded to the next slide, construction costs are also going up significantly since February of 2020.

It was noted that construction costs of increased about 40%, which is a gigantic increase in five years, that’s close to 10% annually. And as those have started to level out, 2024 costs has started to show some signs of stabilizing. We can see from this chart from JLL that there is a thought that in 2025, those costs almost across the board are going to keep inflating and probably not at anywhere near the same level as you can see as we hit in 2021 or two. But with the uncertainty around tariffs and potential construction labor shortage, we may see some prices increasing for goods for labor. And so that’s a concern. Along with that, as with construction, you look at how much is it going to cost to build a building, how much is it going to cost to operate a building? So we’re seeing interest rates also going up.

They were at record lows for about 10 plus years up until 2021 where they were averaging below 3%. If you got locked in a mortgage in 2021, you were probably pretty happy. But they’ve kind of stayed sticky. They’ve come up and they’ve kind of stayed up around that six and three quarters mark. And even with the Fed lowering the federal funds rate three times last year for a total of a hundred basis points, those rates haven’t moved all that much. There is a market expectation that in the second half of the year, those rates might start moving down a little bit, which would hopefully loosen up the market some leading to more activity in the market, making some more deals pencil out, so more investment activity, more liquidity, more competition. And we also noted in CBR E’S survey that more capital is expected to be allocated to that healthcare real estate in 2025. So all of that being said, we are seeing more opportunity in 2025 than we did in 2024 and more activity in 24 than we saw in 2023. And the last thing I’ll note on that point is that investors tend to like healthcare real estate, it’s a less cyclical property type, and tenants tend to be sticky. They like the spaces that they’re in, they don’t want to move, they sign long lease terms and typically want to renew those leases. So all that being said, we see a number of different opportunities. Joel, do you want to

Joel Swider: Yeah, the one thing, sorry, I wanted to show a couple of quick slides because I do think there’s, going back to some of the interest rate that you touched on earlier, we see that there’s potential, at least according to the surveys and data, that we would see some further rate cuts this year, maybe up to 50 or 75 basis points. And I do think that that is going to help some of these deals pencil out that haven’t yet. There’s a lot, I would think a lot of pent up demand in the development sector and just waiting to be deployed given the right circumstance. So I do think things are looking up, and I think as you mentioned, maybe first half of the year, second half of the year, we might start to see a divergence between those two. But overall, I remain optimistic in terms of that. Personally,

Kristin Herrmann: I would agree with that. And the other slide that’s on this page shows the minimum development yield. And the thing to take away from this is that more investors and developers expect those development yields to come down in the sixes than what we have been seeing over the last two years. So with those declining interest rates, we’re likely going to see, assuming declining interest rates, we would likely see some cap rate compression and also some compression in those development yields where it will make that construction and potentially even leasing new construction space a little bit more affordable, assuming construction costs don’t escalate significantly.

Joel Swider: So with that, I think Kristin, we should turn to how does this paint the picture in terms of opportunity for hospitals and health providers in general, or I should say the health sector in general, but I think with a focus on hospital and healthcare systems, one of the big ones that I see as kind of a bright spot, and you can see in this data, this graphic that Kaufman Hall put together, is that hospital m and a has been on the rebound ever since Covid the past three or four years in a row. The m and a volume among hospitals has continued to increase. What’s interesting is as we’ve seen this sort of, and we mentioned it earlier, this sort of divergence between the entities that are able to capitalize in this particular market and the entities that are sort of exiting, hopefully strategically exiting the market.

And so there’s sort of this dichotomy where you have financially distressed hospitals on the one hand that are having to exit markets, and then you see stable organizations that are seeking new capabilities and new resources for future growth. Just a couple of examples that were in the news. I saw Ascension recently was able to improve its operating income by strategically divesting itself of some of its hospitals and JVs. For example, Alabama, New York, spinning off part of Michigan and divesting the Illinois market I believe this past week as well. But then you see other health systems that are really in acquisition mode, Orlando Health, Novant, Kaiser, uc, Irvine, common Spirit Prime, you mentioned HCA and others. So I think that we’re going to see again, sort of a strategic dichotomy in terms of who’s doing what and why. And I think that overall, I think that that does bode well for healthcare real estate over the course of this year and into next year.

One interesting statistic I saw recently was that hospital m and a is up about 33% year over year. There were 20 transactions just in the first quarter of 24, including as you recall, some of those mega mergers last year with Jefferson Health and Lehigh Valley Health was a $14 billion deal and 30 hospitals, the Northwell Novant deal involved 28 hospitals, uc, Irvine and tenant, and a Novant tenant deal as well. So I think those, they bode well as we enter into 25. And I think the other statistic or the other thing to watch is private equity is remaining active, but regulatory scrutiny has been increasing in a number of states. And so we saw the states in which Steward Health operates in particular, and then we saw the prospect medical bankruptcy earlier this year in California largely affected that those states that have been recently burned, if you will, by some of the private equity, sort of the downside of that, have been increasingly regulating private equity investment.

So I do think there’s a challenge there, but there’s also an opportunity whether that means entering into a new market and using a private equity as a capital tool or whether it means potentially divesting from a market or getting involved in lobbying, which I know we’re going to kind of touch on in a minute when we get to the state specific issues. But that’s another one that I think is big and will be over the course of the year. I guess. Let me pause there. Kristin, what are you seeing on your side in terms of the m and a?

Kristin Herrmann: Sure. I do think that some players are looking to expand geographically with those acquisitions and or divest geographically. We’re seeing some hospitals decide to focus their attention in certain areas and divest of other locations that are kind of more ancillary to their system. And you’re also seeing some hospitals expand geographically into an area where they otherwise Hadn hadn’t touched. Another thing that we’re seeing is there is a staffing shortage with that acquisition can come an acquisition of the physicians that are associated with that hospital. So there is a benefit there as well that you could see. Another thing I’ll note is urgent care. One of the things I’m noting is an increase in urgent care acquisitions and other larger package deals where if you’re looking to expand geographically, perhaps buying a large portfolio of surgery centers, there are operating certain number of surgery centers in this geographic area, you want to expand to that area. You have an acquisition of that property type, but hospital specific, I do think physicians, that’s something to note. And also when you talk about federal scrutiny, Joel, are you talking specific to federal scrutiny on private equity or activity in general? Do you think the scrutiny is going to increase in 2025 or kind of remain steady, or do you think there might be some decrease in scrutiny with the new administration?

Joel Swider: That’s a great question, Kristin. I think it’s really interesting because we’re seeing at the federal level this sort of doge really hands-off kind of deregulatory environment. At least that’s the spirit. Now, whether or not they’re able to accomplish that remains to be seen. But I think well, and we’ve seen as well with the new FTC chair that even though the rhetoric is, hey, we’re going to take a little bit of an easier stance towards some of these big m and a deals. Already this year we’ve seen the FT C challenge, a big healthcare merger. I believe it was like a 600 million device deal, and I don’t remember the names of the parties offhand, but it shows that there is still the scrutiny’s out there at the federal level. I think the states are maybe a different story because the scrutiny is maybe more tied to things like CON and CON reform, and there are some state level antitrust and similar regulations that have been imposed recently.

I don’t know whether those will get rolled back in this environment or not, but certainly I think the tools are there. I think it’s a question of in the political environment, who is willing to wield them and in what direction are they going to do that? So I think overall, I think the deregulatory environment that we’re in is probably going to lead to increased investment in healthcare real estate. But again, those dangers do lurk out there. So one other thing Kristin and I wanted to mention while we’re on the topic of m and a is that, again, going back maybe to this divergence in terms of the fortunes of different sized health systems, we’ve seen a lot in the past year or so of monetizations to free up capital for other investment. And I think what we’ve seen and what we will continue to see is that the health systems that have investment grade credit are really going to be in the driver’s seat when it comes to securing attractive financing for new projects.

They’re able to access attractive bond financing. They could do a CTL credit tenant lease financing, or they could go the traditional conventional mortgage debt route. But health providers on the with lower credit ratings will maybe have fewer options, but there are still options. And so they may be seeking out more traditional financing solutions. They may be seeking to sell, like we’re talking about, they may be using high yield bonds or some kind of a developer led or LED solution. So I do think that there’s a real opportunity for us who work in this sector to provide guidance to our clients in terms of what are the options and where along that spectrum do they fall. So that kind of excites me as somebody working in this space is to come alongside a client and say, yeah, here’s sort of a horizon of options. And so I do think that that’s going to be an opportunity this year as well.

Kristin Herrmann: Absolutely. And the monetization of properties, that’s something that we’re seeing hospitals and health systems take a look at and how can I sell this a hundred percent occupied building? What’s the best strategy here? And so if you’re going to do a sell leaseback, what we’re hearing investors are looking for is a hundred percent absolute not or triple net lease, long lease term, 10 plus years, two and a half percent escalations. And we’re seeing systems divest of really high quality buildings, mostly off campus and non-core markets. So you have a nice large class, a medical office or medical outpatient building and an area that’s not vital to your core strategy, and that’s a good way to kind of help ease some of that margin pressure.

Joel Swider: Well, Kristin, what are the types of buildings that are being constructed or what are we foreseeing over the course of this year? Could you touch on that?

Kristin Herrmann: Sure. I mean, one of the things I’ll say is we’re seeing a huge move toward the outpatient, and that’s been kind continuing over the last several years. There’s a big migration of high acuity cases out of the hospital, and we’re seeing that right here in this acquisition criteria. The number one healthcare asset that people are looking to purchase is that medical outpatient building, ambulatory surgery centers follow, and those are very desirable product types. And we can also see that anticipated investment volume in 20 25, 70 2% of people that participated in the CBRE survey stated that they would be expecting more activity, more investment volume than 2024. So that goes along with these sale leasebacks. There’s a lot of people out there that have an appetite for that, and there’s a lot of different types of buildings constructed, but you can take a look at this chart for the most desirable properties to sell it.

A little bit goes hand in hand with that loops nicely into discussion about what are people building to your original question people are looking to build, whether it’s new construction renovation, adaptive reuse. We talked earlier about how construction costs are through the roof. That is leading people to get creative and be a little bit more flexible in what are you going to be able to do. So I’ve seen everything from a freestanding surgery center being retrofit into an old Rite Aid freestanding care emergency room retrofit into same type of box, an office building that is retrofit for medical office use. But we’re also seeing expansions if you can expand a current property, add in some square footage without completely building a new property, that’s going to save some cost there. So those are some of the different types of properties that I would note along with that.

New construction rents, because of those construction costs and those higher development yields, those rents could be 40% or more higher than existing rents. So that is motivating some systems and some individuals to look at renovation or expansion or adaptive reuse as opposed to new construction. And fewer new construction buildings in general are being developed to medical office buildings. The occupancy is 93% right now. It’s continually gone up because fewer buildings are proposed to be built. That being said, as we talked about earlier, we might see an increase in construction in 2025 if those development yields come down, if the construction costs remain more or less tied to inflation as opposed to the much more inflationary construction cost environment that we are seeing in 2021 and 2022. But this is a good chart, Joel, about the projected volume growth. As you can see, the majority, 11% growth is expected in the outpatient space where only 1% growth over the next five years is expected in the inpatient space. And some of the reasons for that is if we’ve got an aging population, baby boomer population is starting to enter that phase, A lot of people aren’t necessarily wanting to go to the on-campus property anymore. A lot of people understand that it’s more expensive to go there, it’s not necessarily located in their community. So there is a reach tendrils kind of going out into the community looking for the rooftops, the new rooftops. You’re seeing a lot of construction around those. Sorry, Joel, I think you had something you wanted to add

Joel Swider: Here. No, yeah, I was just going to echo the sentiment in terms of not just this movement toward outpatient, but also where just as you mentioned, where are people getting care and it’s becoming much more community based, not as much hospital campus based, although that’s still a cornerstone of the strategy, I think for many health systems. But I think that’s a great point. And the other thing I was going to add is that I read a statistic the other day that more than 80% of surgeries in the US are now performed in the outpatient setting. So ASCs are really, to the extent they’re not already are becoming and are central to the overall health system strategy. I think I saw something like seven out of 10 hospitals intend to continue investing and affiliating with ASCs this year and where hospitals are involved in that A SC, the hospitals prefer to have at least a 50% ownership stake in the A SC.

So what does that mean? I mean, I think in many cases it means there’s opportunity in terms of capital. I think the hospital wants to be the majority member for a number of reasons, but in some cases they want to control, they want to control the real estate. The other thing that I saw was that there’s about a 5.4% annual growth projected in ambulatory services. And that includes not just ASCs but also freestanding eds, specialty surgical and then primary care. And so I think that’s going to continue in the year ahead to be a strong strategy for those health systems that are in the position to take advantage of that.

Kristin Herrmann: Yeah, I’d agree. And that kind of goes along the same lines as the move toward value-based care from fee for service. So that value-based care, the goal is really to bring together those community-based health systems and a network of care providers get out into the community and be more patient-centric.

Joel Swider: Yeah. Well, I’m glad you mentioned that, Kristin, because I had the opportunity recently on a podcast to speak with a national developer of value-based care sites, essentially FQHCs and PACE facilities largely, and we’ve seen this on a small scale, we’ve seen it on a national scale where this value-based care not only on the clinical side but then on the reimbursement and on the investment side has been growing. And I think it’s one that’s going to continue growing because the reimbursement is there if a system can figure out how to take advantage of it, and it’s something that’s really good for the community. Many of these, the patients that go to these FQHCs or PACE facilities are oftentimes dual eligible, their Medicare and Medicaid, and so they can be located in a more urban setting where there’s a higher acuity of need and can make those projects pencil out in a way that maybe it wouldn’t work as well in the suburbs. So it’s kind of a unique investment opportunity in particular as you think about nonprofit and charitable hospitals wanting to obviously stick to their knitting in terms of their mission. To me, this seems like a good way to do it.

I wanted to show this slide, Kristin, that you sent me I thought was really interesting because it deals with how the configuration and use of real estate in the healthcare industry really contributes in a big way to staff satisfaction. I think there’s been this concept of the triple aim over the course of time and now it’s expanded to the quadruple aim and with the fourth prong being really satisfaction among the staff and physicians and others. And so this chart is really interesting. It talks about people who are healthcare workers considering leaving their jobs, why, what are the rationales? In many cases, I don’t feel that this environment contributes to my wellbeing. I do or don’t feel that this space is designed in a way that I can conduct my work efficiently. I don’t have sufficient sound privacy or break rooms to recharge. All of these are really integral when you talk about value-based care because you’re dealing with, in many cases, a capitated system where the payer is giving the provider a certain amount of money to work with and they have to make very good and efficient use of that money.

And so if they’re constantly dealing with staff turnover, you mentioned the labor shortages earlier, Kristin, it makes it very difficult for them to operate these facilities in a profitable way or with a margin. I thought this graphic that VMG put out was also really interesting because it really deals with the direct correlation between how facilities design and construction deals with workforce retention. And a couple of the strategies that are noted here are leveraging technology in the building and then implementing other workforce retention programs that really are designed from the ground up both literally and figuratively. So I think that’s going to be a really interesting one to watch. I don’t know if others on the call were watching the NT Health announcement. This came in 2023 and Rise Health, the model as I understand it essentially is kind of a consortium of back office functions of things like reimbursement and other functions are that are centralized and that this entity, which is a Kaiser offshoot, will acquire health systems around the country and they’re investing, I forget the number, I want to say it’s like three to 5 billion over the next couple of years, and essentially trying to bring them under one umbrella.

And the goal is, again, we’ll see if they can pull it off, but the goal is that these health systems would have autonomy in the markets where they’re already located, but that they would off source some of their functions to Ryzen and thereby save money through the data and through this sort of centralization. So there was a big acquisition of Geisinger in, I believe that was in early 24, and then also Cone Health later in 2024. And I think Ryzen said they plan to add another four to five health systems over the next couple of years. So something to watch, but I think it’s really a testament to this value-based care concept and trying to make the numbers work both for the providers and also for the community, which obviously for the nonprofit provider is extremely important.

Kristin Herrmann: And that’s a great point. And another thing I’ll note there along with leveraging technology and automation is kind of the intentionality of design of these spaces in 2025. So we’re looking for systems that are looking for an innovative approach like Kaiser is doing with Rise and Health to scale their cost and enhanced patient outcomes, increase efficiency. So along with that, we’re seeing buildings that are designed, there’s a few different, I’d say there’s a few different important qualities that we’re seeing right now. The first one is kind of the arms race to the newest and nicest facilities because you want those patients through the door, the staff, you want your staff to want to work there per the slide that we were looking at before. And right along with that is efficiency. Designing buildings for efficiency to optimize their workflow. We’re hearing of some systems that are using that same building plan in multiple locations or the same floor plan in multiple locations to help save on cost as well.

Another thing that I’ve heard is flexibility in plug and play where you have one provider in there in 2025, you might need to move someone else here in 2026. Can you easily move that space around to accommodate a different type of use? Safety is also a big feature that people are talking about, both safety and sound privacy, safety in terms of sight lines in the facility. Sound privacy is something I’ve heard from multiple individuals just in the course of my work where an older space was not necessarily built for that. And so requests coming into the landlord, can you give us some sound privacy? I can hear everything that’s going on in the room next to me. Another thing that’s very interesting that goes along with leveraging technology is the increase of smart spaces which incorporate some type of digital technology, whether it be a digital whiteboard or AI that’s in the patient room that’s assisting with taking patient notes. I saw an interesting report about Cleveland Clinic kind of going through multiple AI providers and settling on one that’s assisting with administrative functions, assisting with taking notes, and they’re reporting that they’re experiencing. The physicians are experiencing less burnout and more joy, I would assume, more joy in the workspace where they’re able to see and get more face-to-face interaction and have less administrative responsibility.

Joel Swider: I think that’s really interesting, Krista, because I think a couple of years ago, particularly during covid, when we saw the rise of telehealth and that the popularity with both patients and providers, I think there was this sense in which it’s like, well, has healthcare real estate over? Is everyone just going to be seeing the doctor from their couch? And I think what we’ve seen is largely no. I mean, yes, when it’s convenient for sure, but in many cases people will really value having, like you said, a place where there’s sound isolation, a place where there’s a strong internet connection, a place where there’s maybe a nurse or an NP who can help take certain diagnostic measurements while they’re in real time on that call. And that’s a value add that I think nobody even thought about four or five years ago. So I love that you mentioned that. The other thing I was going to say though, do you think that this ties in with the concept you mentioned earlier about cybersecurity and just sort of going to the actual hardware itself and the way that the building is configured as potentially a first step toward preventing a security breach. I mean, does that have any interplay?

Kristin Herrmann: I’m not an expert in that type of the cybersecurity, that portion of it, but I would imagine that if you have the latest and greatest technology, that probably does play a role. That would be a better question for our cybersecurity team to answer how best to wire a building to prevent cyber attacks and give you the most ability to monitor.

Joel Swider: Yeah. Well, it’s a good plug.

Kristin Herrmann: Oh, I did have one thing I wanted to note along telehealth. One that I had noted is potential for increase is remote doctors and nurses that are actually, it is kind of almost a reverse idea of what you traditionally think of as telehealth where the patient is at home and the doctors and nurses are in the facility. It’s more the patient goes into their local facility. A doctor or nurse is maybe at a hospital 20, 30 miles away or further away, and they can remotely call into that ancillary facility and see their patient kind of on a screen where the patients still get seen by a provider in the facility, but they may not be physically present. I found that pretty interesting.

Joel Swider: Well, Kristin, I wanted to touch on a couple of other opportunities that you and I had come up with in preparing for today. And one of them, or I guess a couple of them are really at a state specific level. So we touched on the property tax exemption issue and how that’s been a challenge, but I also see it as an opportunity. And this map shows some of the states in which the, at least based on this CBRE study, that investors are expecting to have the most investment over the next year. And a lot of these markets, not all of them, but many of them are the ones where we’re seeing CON rollbacks and we’re seeing a better tax environment. And I don’t think that there is any surprise there. I think that those are probably directly related, but a lot of times when we think about, I mentioned what’s happening in Indiana at the State House, we think, oh, we’ve got to have a huge lobbying budget or we’ve got to send somebody to DC or to the State House and deal with these issues.

But personally, I don’t know that that is the only way, and in some cases it’s not even the most effective way. I think even when it comes to a smaller rural hospital, for example, without a huge lobbying budget, it is as simple as bringing coffee and donuts to your assessor once a month and chatting with them. Because the fact is many of these when it comes to property taxes and even other things like certificates of need, things like variances or zoning, all of that is carried out at the local level regardless of whether it’s a state law or what have you. So I think none of that has to be costly, but it’s really about being informed of who’s making these determinations and trying to get ahead of them. That’s something that we’ve done throughout the country is try to find either, whether it’s somebody local or at a minimum having a phone call or a face-to-face meeting if you can with that assessor or with that government official who’s going to be reviewing your application and just to let them know what we’re doing.

I think that has gone a long way in terms of getting the result that we were looking for. On the CON side, we’ve been tracking a number of states there, and I’ll mention just a few of them with activity. In the past year, Tennessee passed CON reform in 2024. Georgia passed a law that just took effect earlier in 25. Kentucky and Connecticut have had some legislative activity toward scaling back their CON that died in 24, but likely to be reintroduced this year. Mississippi has current hearings ongoing, DC had a bill just introduced. And then we’ve also seen some judicial challenges of existing CON regulations in states like North Carolina, West Virginia and Iowa. So I think throughout the country there is sort of this spirit toward repealing a lot of these CON regulations, maybe not across the board, maybe there are certain types of facilities that will continue to be regulated, but I think that creates huge opportunities for our clients who are looking to get into markets or who are already in that market and are looking to expand. Particularly when we talk about some of the outpatient settings that you and I just discussed, is that consistent, Kristin to what you’ve seen in terms of the markets that are heating up this year?

Kristin Herrmann: And I’d also note a lot of those markets, I’m looking specifically at a couple of the markets in the Carolinas and Texas, south Florida, those are also hugely expanding markets in terms of population base. So you’re seeing a lot of new rooftops come in. And so along with those new rooftops, you’re seeing a lot of outpatient medical activity because I just know in particular South Florida comes to mind with a lot of new construction facilities. I know of hospitals going in there. So it’s not just even medical outpatient. They’re building new hospitals, all sorts of new types of facilities, freestanding eds. South Florida is definitely a hotbed for that right now. And my own home, Raleigh Durham is on that map, which I’m very happy to see.

Joel Swider: So with our last few minutes, Kristin, I’d love to get into what are you seeing in terms of the particular modalities and sub-sectors within healthcare real estate that you expect to grow and remain active over the course of the year?

Kristin Herrmann: Sure. Well, this chart’s a good way to kick that off. Senior housing is one that definitely has had an increase in volume. Assisted living it looks like in 2025 is an area that JLLs report notes as the biggest investment opportunity over the next 12 months in that space. And 78% of respondents reported that they plan to increase their exposure to seniors housing. That goes along with, there’s a 80 plus age cohort that’s expected to increase by about 36% over the next 10 years as the baby boomers enter that space. So there’s a huge, again, supply and demand is what it’s all about. So there’s a little bit, there’s some lack of supply here and the big demand and is making these spaces pretty valuable. Another thing I’ll note is we’re seeing a lot of joint ventures for ASCs surgery centers. Behavioral inpatient rehab is another one RFS that we’re seeing are very popular right now with surgery centers in particular, we are seeing that a lot of health systems may not have a huge portfolio of surgery centers today, but they’re going to need one to remain competitive. It’s a highly fragmented market, but everyone’s kind of pushing for those high acuity procedures to be performed offsite, off campus, advances in technology, cost efficiency, all of that. It’s kind of pushing that outside of the hospital setting. And another thing I’ll note is behavioral. The behavioral health space, as you can see here, 56% of respondents are considering that as a service line for a joint venture strategy.

There’s a high demand for that and growing. And again, it comes down to a lack of supply. And there is also an emphasis on outpatient in that space, which is driven by favorable reimbursements. Acadia is one that I’d like to note that has reported as of 2024. They had 21 joint ventures for 22 hospitals in 2024. They’d opened about 11 of those and are expecting to open another 11 in the next few years. I’m not sure if any have been open since that reporting date, but I did find that interesting. Is there anything you’d like to note along this line, Joel?

Joel Swider: I think the behavioral health, well, both the joint ventures and in particular in the behavioral health space is something that we’ve seen on the rise with our clients as well. And also addiction treatment centers. I think it has been on the rise. I saw an interesting report, I think Colliers had put out a couple of months back that showed there were something like 700 some behavioral health facilities throughout the country, but a large percentage of those are outdated and need upgrades. And as you mentioned, it’s hard to bring a new behavioral health hospital online. So yeah, I think this is an area that is ripe for growth. I do think one of the challenges that we’ve seen and that our clients have seen is with respect to the reimbursement, I think there’s a lot remains to be seen in terms of the direction that CMS is going to take under RFK Junior and whether some of these areas that are really the project would work. But for the reimbursement structure, my hope is that some of that could be sorted out to a level in which that supply can catch up to the demand. But I think you’re absolutely right. I mean, the demand seems to be there and in many cases it’s just hard to make the numbers pencil out to get the project off the ground. So I think that’s a great point.

Kristin Herrmann: Yeah, that’s a really good point, Joel.

Joel Swider: Well, we are at the end of our time and wanted to say thank you, Kristin, particularly for you sharing your thoughts today. And thank you to each of you who tuned in to listen. We will send out our contact information here is listed on this slide, but we will also send out an email with our contact information. I know that there were a couple of questions that I saw come in that we didn’t get a chance to address in the time that we had, and so we’ll reach out individually to those people and if you have other questions that come up afterward, feel free to give us a call or send us an email. We’d love to chat with you. So Kristin, thank you so much for joining.

Kristin Herrmann: Thank you for having me today, Joel. I’ve enjoyed it. Thank you, Joel and Kristin. And thanks to everyone for joining us today.

Health Care Workforce Housing: Strategies and Solutions

Health Care Workforce Housing: Strategies and Solutions

Health care is not immune from housing challenges facing working individuals and families nationwide. The strain directly impacts employee recruitment, retention and the overall health and well-being of health care employees. Hospitals and health systems are not only re-thinking health care’s role in workforce housing, but increasingly taking action to improve housing conditions and availability for employees and caregivers.

In this episode, Hall Render attorney Danielle Bergner explores the intersection of health care and workforce housing, sharing specific strategies and actionable solutions. She is joined by Milton Pratt, Executive Vice President of Development for The Michaels Organization, a national mission-driven housing developer currently working with health care systems on workforce housing solutions. Mr. Pratt discusses his organization’s innovative, tailored and multi-faceted approach to delivering workforce housing for America’s essential workforce, including health care.

Podcast Participants

Danielle Bergner

Attorney, Hall Render

Milton Pratt

EVP, Development, The Michaels Organization

Danielle Bergner: Welcome everybody. Thank you for taking time out of your day to join us for this very interesting conversation about housing, specifically workforce housing for healthcare employees. I’m Danielle Berger. I think we’ll maybe just start with a brief overview of where we’re going to go today. First, just we’ll take a couple of minutes to introduce both myself and Mr. Pratt. We’ll then switch to just giving a little bit of context to why we’re talking about housing in the context of the healthcare industry, and then we’ll dive right into a solution-based housing strategy and some very specific recommendations for healthcare organizations that are considering advancing a housing project to serve either employees or academic medical center needs. We have a lot of Hull Render clients joining us today. So for those that are not familiar with Hall Render, we are among the country’s largest single specialty law firms. We offer comprehensive legal and advisory services exclusively to the healthcare industry.

We specialize in most facets of healthcare law and the business of healthcare in general. I’m a little bit of a unique animal here at Hall Render. I joined Hall Render about four years ago. My career spans about 20 years, all in commercial real estate. I now work exclusively in the healthcare industry, but before joining Hull Render, I did a lot of housing work, and so one of my roles here at Hull Render is to help bridge that gap between housing and healthcare, really speaking both languages, if you will, trying to help our healthcare clients put together solutions specifically for workforce housing needs. I’m joined today by Milton Pratt, who Lauren introduced as the executive vice president at the Michael’s organization. Milton, maybe you could share a little bit about yourself and the Michaels organization for our listeners today.

Milton Pratt: Sure. One, thanks for having me on the webinar. We’re really excited to talk about this important topic. I’m Mil Pratt, executive vice president. Michaels a little bit about Michaels, I always like to say, I’ll give you the elevator pitch. Michaels is a national developer of affordable, attainable student military and market rate housing. We operate in about 39. We operate in 39 states. We have about 600 plus communities. We also are very active in Puerto Rico, the Virgin Islands and Hawaii. So we’re spread out all across the country and we’ve got most importantly, about 200,000 residents that we take care of each and every day. So that’s a big responsibility for us as an organization and our 3000 employees are spread out across this great nation helping to live lives. We also are a company that believes in giving back. We’ve given out a number of scholarships over the years to many of our residents, so we’re excited to talk about this new platform, this new housing crisis that we see across the country.

Danielle Bergner: Thank you, Milton. So I always like to start a housing discussion to a healthcare audience with just a very little bit of context, housing challenges. Our country faces are complex, they are market specific, so it really is important to understand the market you’re in. But just taking a step back, really big picture for our healthcare audience. The issue has been defined by the A HA, the American Hospital Association as a national emergency. They have defined it this way in a letter to Congress. It is a material barrier for advancing hospital strategy. And so in really very recent years, it’s emerged as a very important business issue for our healthcare clients. The challenge that I see with a lot of our healthcare clients is they’re just not really sure what to do with it. They see the problem, they feel the problem, but healthcare organizations are in the business of healthcare.

They’re not in the business of housing, and I typically advocate that they shouldn’t be. That’s not what healthcare organizations are built to do. And so how do we go from all of these headlines and financial and operational difficulties that our healthcare clients are seeing to real solutions? For those of you who maybe have joined some of my webinars in the past, I have several other webinars on our website that talk about a spectrum of potential solutions for healthcare organizations. Just to set the stage a little bit for this discussion, we’re really going to laser focus on the development solution. So creating new housing units for healthcare workers. That’s really the sole focus of today’s discussion. I personally would tell you that I’m seeing more and more healthcare organizations going down this road after having unsuccessfully tried to solve the solution without doing it this way.

So after several years now of really spinning a lot of wheels and trying to get creative with alternative solutions, I’m seeing more and more clients turn to developer partners like Michael’s to help put together meaningful solutions that are really going to move the needle for employees and caregivers. So with that said, let’s shift right into it here, Milton. I want to talk about one of your initial observations about a housing project in the context of a healthcare organization. And one of the things we talked about that really struck me was your sentiment around the project having a champion. Can you talk a little bit about that?

Milton Pratt: Yeah. Every project that we work on really has to have a champion within the healthcare organization because why are they even deciding to do housing? It’s because every time I talk to a healthcare CEO, he or she says, we have a crisis. We have a recruitment and retention challenge. We want to recruit the best and the brightest to work for our organization and we want them to stay with us for many, many years. Doesn’t matter if it’s a young physical therapist or it’s a resident doctor. They want to recruit the best and the brightest. And most of the time when I talk to the CEO or the head of human resources, they’re the ones that are the champions because the head of human resources is the one that conducts the exit interviews and she talks with a physical therapist that is leaving the organization and she’ll say, Hey, why are you leaving?

And the answer will be, I can’t find a place to live that’s affordable, or I can’t find quality housing for me and my family. And so what can these organizations do to stop that flow of people out of their teams? And housing is key. Housing is the number one thing you can do to go from being a three star hospital to a five star hospital. And because hospitals are not in the business of managing residential apartments and financing those apartments, the best solution really is to turn to a developer partner like Michael’s to help you through that, help you educate yourself on the opportunities that exist for how you finance a deal like this or how you manage it or how you even continue to own it long term.

Danielle Bergner: Yeah, I totally agree, and I really don’t think this can be stressed enough. Having worked with a number of our healthcare organizations on this issue, if housing for employees and for I would also say graduate medical students is not made a priority at the highest level of the organization is going to be very difficult to make progress. It’s out of the box. It really needs a high priority put on it by somebody in the highest level of the organization, and that really is where it starts. The projects that I’ve seen go from zero to placed in service, successful, everyone’s happy. What’s behind that and where it all started was a strong executive commitment to meeting the housing needs of their workforce.

Milton Pratt: And one other thing, every organization has different goals. Sometimes an organization’s goal is to create housing for just their employees. Sometimes it’s to create housing for their employees and people that live around the neighborhood to maybe stabilize the area surrounding the institution. So one of the things as a developer we like to do is we like to listen, listen again, and then finally listen a third time and make sure we got it right. We want to know what the goals of the organization is so that we can respond to those goals in the form of a new community that we develop in partnership with them.

Danielle Bergner: That’s great advice. So Milton, in talking about workforce housing with you, I liked how you framed your approach, your firm’s approach to the three pillars of workforce housing. So maybe I’ll start with just a little bit of background before we get into all of the pillars, but one of the questions, I mean I don’t think you have to look very far in LinkedIn feeds and headlines to know that workforce housing is a crisis around the country, not just for healthcare but for all workers. And I always say one of the reasons I’ve always enjoyed working in and around housing is for the most part, housing problems are solvable with money. And I always say, if that’s the only obstacle to solving a problem, I like our chances because a little creativity can go a long way. You kind of talked a little bit about your three pillars for how to solve those financial gaps that exist in workforce housing.

The market has a difficulty putting this product in service because frankly just the cost, right? The cost of building new construction is not going down. The cost of labor is not going down. Interest rates, I mean they’re inching a little bit, but not much. I think most people in this industry have accepted that we have a structural housing deficit. We have a structural problem with housing finance, and I really am intrigued by your company’s approach specific to workforce housing and how to tackle some of these issues. So maybe could you talk us through your three pillars?

Milton Pratt: Sure. First, the most important thing that we like to stress is we like to go into these developments assuming that we’re not going to take any form of subsidy like low-income housing tax credits or section eight, that’s the basis of this because we want to make sure that the goals of the hospital are being met. And the only way to do that is to, one, ensure that we get a project put together that’s financially feasible. And the three pillars are pretty simple things when you think about it, but you have to learn how to put ’em together in order to make a deal financially feasible. It starts with low cost land. That is probably the single most important thing a hospital institution can provide is land. Now every hospital doesn’t have land. Some hospitals decide to go out and buy land so that they can undertake a project like this, have one housing partner we’re working with if they have a hospital that they decided that it was no longer meeting their needs.

They built a brand new facility a mile or two away, and they realized they’ve got this large building with all this infrastructure in it that’s costing them money to maintain a few million dollars a year to maintain. And when they thought about what they could do with it, it’s not going to turn into another hospital. So they realized from a pitch from us, it could turn into some type of housing to again, help meet one of your specific needs. So low cost land is pillar number one. We also need to get some type of a real estate tax exemption or an abatement or some type of an agreement with the local taxer to ensure that the property operations are not going to be taxed because many hospital systems already have a nonprofit status. They may or may not be paying full taxes anyway. So in some communities, it’s an easy pitch to say, Hey, we’re not going to have a hospital here any longer, but we’re going to have something that is a public benefit.

And that is another part of one of the other pillars is the real estate tax exemption and then of course figuring out how we can get some of our impact fees waived, hookup fees, permit fees. These are small things, but when you add ’em all up together, low cost land, real estate tax relief and some sort of support from the local administration, that’s the basis for a project that is financially feasible. And every one of these transactions that we’re working on, they all look different. They really do. There isn’t a structure as if it were a tax credit project. We have a very well-defined structure. We think we’re uniquely positioned to do communities like this because of our experience both on the market rate side and military side, as well as our core strength in the affordable housing business.

Danielle Bergner:

I think that’s a great transition, Milton, to talk a little bit about your, I’ll call it a famous quote, but I don’t know how many people know it, but every deal is a snowflake. And when we were talking, that really struck a chord with me because it’s very true. It’s driven by what are the organization’s goals, make sure you really understand what they’re trying to achieve with the project. What are the natural assets? Who are the natural stakeholders, and how do you bring that all together to make a project that works? I’d like to spend a little time pulling apart some of these different options, what I’ll call structure options to give our audience a sense of how flexible this really is for those joining us. Maybe without the background and affordable housing. I do want to be clear, we’re not talking about tax credit financed affordable housing, whether it be section eight or section 42 or some other sort of public subsidy program.

We’re trying to make these projects work for workforce housing without using those programs. And I think that that’s a really important distinction because those programs are very inflexible. There’s a formula and a way that those projects have to work and a way that they have to be managed. Workforce housing, the models that we’re talking about in this program are much more flexible and I would say much more capable of being tailored to a healthcare organization, specific needs, specific workforce base, whether it be educational, whether it be staff, and really being able to deliver a product that the healthcare organization knows is going to meet what they’re trying to achieve. Could we talk a little bit about ground lease structure? So we have, what I find with a lot of our healthcare clients is on that topic of low cost land, right? Pillar number one, we often encounter a lot of reluctance to donate or just give away outright land. There may be a variety of reasons for that. A number of our healthcare organizations, many of them actually are religious ministries. There may be religious or ethical directives that would limit their ability to do that. There may be strategic reasons, long-term strategic reasons why they would not want to divest entirely of the land. Can you talk maybe Milton a little bit about how a ground lease helps to mitigate those concerns for a healthcare organization?

Milton Pratt: Sure. So a ground lease structure, we use this a lot in the public private partnerships that we do all across the country, whether it’s with housing authorities or with cities or with universities. And it’s a mechanism that literally, it is just that the partnership, let’s just say that will own the building improvements does enter into a long-term ground lease, 75 years, 50 years, whatever the right term is. So that one, the institution continues to have long-term control over what happens and who lives in this community. That’s one of the fundamental things that we like when we talk to our partners and early on in the engagements, we tell ’em we don’t need to own the land. That’s not a goal of ours. We just need to ensure that the land is provided to the project at low or nominal cost. And so if it’s a religious organization that is prohibited, let’s just say from donating land, they’re not donating the land, they’re investing it into a development and it’ll have a long-term ground lease and in 75 years theoretically they’ll get the land back with the building on top of it

Danielle Bergner: Then. So a master lease structure is a little bit different. So a masterly structure, and tell me if you think about it differently, Milton, but I think of a masterly structure first and foremost as a credit enhancement for the financing of a project. So this is where a healthcare organization would master lease just what it says, a number of residential units, whether it be an entire project, whether it be just a number of units within a project, but that the hospital itself would actually master lease enter into a master lease to secure rental stream for those units. And then those units are subsequently leased to employees through a property management arm, but the master tenant is the hospital or the healthcare organization itself. And so the benefit of that, there’s multiple benefits. So maybe you can talk a little bit about your success using that as a tool.

Milton Pratt: Yeah, so master releases, you’re right, they are a credit enhancement, but the thing to keep in mind is some hospitals may decide that they don’t want to have that obligation. They don’t want to have that long-term obligation to agree to master lease 200 units in this apartment community. And so we could do a development where they only master lease 50% of the units, and then we as a developer would have to ensure that the other 50% are able to be leased to the general public. Or maybe there’s a community benefit arrangement that only people that live in a specific neighborhood or work for specific other maybe partnering employers, stakeholders can live there. But again, because these deals are like snowflakes, we can do whatever we choose to do based on one of the financing that we’re trying to bring to the transaction as well as the goals of the institution, the hospital and the organization.

Danielle Bergner: Right. Another question that we field periodically from healthcare clients is the topic of joint venture ownership of projects. And without maybe getting into all of the stickier legal issues around joint venture housing projects involving healthcare organizations, maybe just talk a little bit about your experience and successes using that as a potential option.

Milton Pratt: Joint ventures normally exist or come about when a hospital says they want to be in the ownership structure so they can enjoy some of the financial benefit and makes sense on some transactions. But oftentimes hospitals don’t want to take on any of the guarantee risk. They don’t want to take on any of the obligation in the event that something bad happens like another covid pandemic and the units don’t get leased up. So joint ventures can be structured, but hospitals are already in the business. That’s tough and many times they don’t want to get in a residential apartment business, and that’s what they would be getting into. And oftentimes the boards don’t want to take on that kind of responsibility as well, but again, we can do it. We’re very flexible about our approach because it’s based on the goals of the universe, rather the goals of the hospital as well as what type of financial investments they want to make.

Danielle Bergner: I agree with that 100%. I think the idea of joint venture ownership always sounds attractive in theory when people think about it. The reality of it though, once you work through the legal and risk management issues, I think are very difficult for hospitals and boards to get their arms around, which is why my advice I would say pretty consistently to healthcare clients is do not try to be a housing developer. Try to find the best possible housing developer you can find to do that because that’s what they do. We did also talk a little bit Milton in our discussion about use of a nonprofit ownership intermediary. This would be where we bring a nonprofit organization into the ownership structure potentially. I mean, one of the upshots of that could be, it could help the tax exemption analysis depending on the jurisdiction that we’re in. It could also potentially open tax exempt bond financing as a potential financing option depending on the scale of the project and the financial assumptions being made in terms of rents and incomes of people living there. Is that a strategy that you’ve seen used in your work? And if so, what are your feelings about that?

Milton Pratt: Yes, that is a strategy that we’ve seen work. Oftentimes the hospital has a foundation and like many universities, they have their foundation. My alma mater, I was on the foundation board, and the foundation board was responsible for developing all of the on campus, but privately financed dormitory. So think of it in that fashion. So a hospital that has the foundation could be in the ownership structure. They could be the entity that owns the land and leases it to the partnership in order to get their real estate tax exemption. All of it comes down to figuring out what’s the most advantageous way to finance the project. And if we discover that because there’s a nonprofit foundation affiliated with the hospital, if they own the ground and the improvements, we can find a way to structure a transaction to make it work with private equity.

Danielle Bergner: Right. Milton, so I have a point here about at risk versus fee for service developer models. I think to me this falls under the heading of every deal is a snowflake. Some developers are not open to fee for service development models. I don’t know what your sentiment is about that, but I think for some hospitals they would rather pay for development services and potentially even own it and not have third party ownership up. Is that a possibility?

Milton Pratt: Absolutely. We can either be an fully at risk developer where we will go in, we will hire the general contractor, hire the architect, the civil engineers, design a community, present it to the hospital organization with their input. They have to be at the table, they have to be at the table in the beginning. We’ll need to conduct focus groups to understand who they expect to live here. We’ll have to figure out what types of amenities and services we need to have at this community because it’s still got to be an attractive community. People still have to want to live here. It’s going to be their home and it might be right across the street from their jobs. So it really needs to be competitive in the marketplace, but we can operate it as an at-risk developer or we can operate as a fee developer where maybe in the instance where the hospital is self-financing it, whether it’s through their foundation or through the hospital directly, and then we could be simply a developer who oversees the development, meaning we could do things like hire the, or we could simply manage the contractor and the architect and the engineer and put together the project.

We also operate as a property manager as well, and that’s one of the things that if I were a hospital, CEO, I would never try to get into the first the real estate residential development business, but the property management business as well because it’s very intensive and you have to have the experience to ensure that you do it well because you have to make sure that people are happy that are going to live in these communities. And so we have don’t have one set model. We can just operate across the spectrum based on the individual needs of the healthcare organization.

Danielle Bergner: I’m really glad you mentioned property management because every residential project that I’ve ever been involved in it succeeds or fails on property management. And property management in my experience is often overlooked. It might be kind of the last thing somebody thinks about. I would argue that property management needs to be on the list of priorities at the outset because it is the day-to-day interface between a hospital’s, the workers who are actually living there and this is their home. And so I always say, do not overlook property management, whether it’s the Michael’s organization or another third party qualified local management firm. There’s options for how you do it, but do not overlook it at the outset. You can design and construct the best project in the world, and if you don’t have property management, right, it can still not work.

Milton Pratt : Correct. One of the things we do, and as I said earlier, we’ve got about 3000 employees, 2,500 of them roughly are involved in the property management business. They’re taking care of our soldiers and sailors or military basis. They’re taking care of our seniors and senior communities. They’re taking care of affordable housing families and they’re taking care of students that are just going off to college for the first time. But we bring our property management team to the table day one. And the reason is because we aren’t just designing a building in a vacuum. We need to know what type of amenities and services, but we also need to know simple things like we need to make sure we use the right type of flooring so that it has long-term benefit. We need to make certain that we’re putting in the right types of closets and doors and furnishings and light fixtures.

And our property management people have the experience. They tell me, milk, do not use this type of a toilet device because it breaks or these type of light fixtures. We’ve had experiences with them over the last 20 years and if they say they’re going to last 10 years, but they only last three years, so they are an integral part of the development, but you have to bring ’em in the beginning. You can certainly farm it out if you choose to, if you’re a university that wants to do that or hospital that wants to do it. But I would tell you bring property management to the table. Your very first meeting with your developer. Ideally you want your developer and your property manager to be one organization like the Michael’s organization, but if that’s not the case, you want to make sure you have that input.

The other thing that’s important is compliance. And it isn’t compliance in the sense of a tax credit compliance or in the form of HUD compliance. It’s compliance to make sure that the right people are getting admitted into the community for leasing and ensuring that, again, it’s meeting the goals of the hospital. I talked to a school district actually that had developed some tax credit developments over the years and they realized initially they had, I don’t know, 80% of their employees living there, but over a long period of time, actually not a long period of time, four or five years, because families move on, people get promotions, people move out that they only had about 25% of the development filled with their current employees. So they were asking themselves, well, why did we do this? That’s not the situation you want to be in. You want to make sure that the property manager, again is admitting the right people leasing to the right families, and your employees are going to tell you one way or the other if they’re happy. And property management is really what makes it happen.

Danielle Bergner: I wholeheartedly agree. Residential property management is a really high touch business. It’s a really human business, and it’s very different than commercial property management. Commercial property management is not quite the high touch that residential is. It’s a lot of people management. It’s just a very, to my point, it’s a different world. So just because an organization has deep knowledge of facilities management does not mean that they are qualified to manage residential housing. It is apples and oranges, and I really could not agree with you more, Mel, when you talk about the need for that partnership upfront. The other reason, to your point, the other reason I like when the developer is also the project manager or the property manager is if you have to design and construct a building that you are then responsible for after it’s delivered, you look at the design and construction of that building a little bit differently

When there is a difference between management and design and construction. I know you’re laughing because you’ve probably seen this many times. I have too. But that disconnect creates, I mean, for a developer who isn’t managing the asset, they’re just not as invested in the long-term operation of the building. And so that would be another reason I would argue, to seek a development firm that is also capable of providing the high level of management that you want for your workforce.

Milton Pratt: I was laughing because of the natural tension between the developer who wants to build this beautiful community for the lowest possible number, and the property manager who wants to have the beautiful communities as well, but they wanted to have the highest possible services, amenities, fixtures, because they’re going to be there for the next 50 years taking care of this community, and they know the things that break. So we listen to them constantly in the beginning. We take feedback from them. We have a full design standard that we’ve applied across all of our companies, all the different housing types. But the information that went into our design standard, it came from real time experience from the property manager. They’re the ones that tell us, do not use carpet in certain types of housing, do not use this type of vinyl flooring. And that information is what we’ve created or what we’ve used to put into our design standards that we apply across the company. And it is critically important to the success of any development.

Danielle Bergner: Agree. So our next slide here is kind of naturally transitioning into what should hospitals and healthcare organizations be looking for? So say you have an organization, they have a champion or multiple champions, they’re ready to go. They know that they cannot do this internally. They know that they need to find a partner. Given your years of experience in development, what do you think of this list? I’ve kind of pulled out four concepts that I would be looking for on behalf of a healthcare client in an RFP process. But as you look at these, the one that I always come to sometimes first is mission match. Because healthcare organizations in many cases, not in all cases, but in many cases are nonprofit mission-based organizations themselves, they care deeply about their workforce, their caregivers. They want to make sure that they do right by them in undertaking a project like this. And I tell our healthcare clients just this is so important to have mission because every project has its ups and downs, right? You have to have a high level of trust in who you’ve selected. I would always advocate for asking for referrals, but on these other items, I’m curious, when you look at this list, what kind of jumps out at you?

Milton Pratt: Yeah, this is a great list. Let me start by saying these partnerships that we create, they are like marriages and that the housing are like the kids. That’s a great analogy. I think you want to find a partner that has experience both in the market rate sector as well as the affordable, because we call it workforce housing, but at Michael’s we like to call it attainable housing. And so we want to be a thought leader in this industry, this attainable housing, workforce housing space. So you have to have somebody that has both of those types of experience because you got a little bit of the components of a public-private partnership, like some of the work we do with cities, counties, and housing authorities. But then you also have to have the market discipline and the ability to raise private capital and equity to bring into these transactions.

So that’s thing number one. Track record. Michael’s has been around for 50 years, more than 50 years actually. We’re a privately held business. I’ve been here 20 years. The people I work for, they’ve been here 30 and 35 years. So you need somebody that’s got a track record and a history with workforce housing. We’ve done a number, and you also need to make sure that you do check references and you go out and you kick the tires, go out and look at any one of our communities or military basis where we have housing or any of our student housing, and don’t call me, just go out and take a look at it. Do the same thing. If you’re talking to a development partner, you want someone that has some national expertise because they’ll bring more ideas and creativity and innovation to your project, but you also want somebody that understands that all real estate is local, so you need to have local partners, whether that’s in the form of civil engineers and architects and other consultants.

And mission match is critical because just like in every marriage, you’re going to occasionally have some good days and some bad days. And when you have those bad days, the type of organization that you are working with is going to make a huge difference. I know from experience that we’ve had communities that we’re in development and interest rate change and other things in the market, construction pricing goes up and you want a partner that’s going to tell you the truth, good or bad, and it’s going to work through and create solutions, not just throw out a problem and say, we’ve got a budget problem, give us 5 million more dollars. No, we’ve got a budget problem, and here’s some of critical decisions we have to make. We can do fewer units. We can not heavily amenitize them with a pool and at tennis court and a pickleball court, we have to find ways to have the same type of cultural fit.

Now, I know oftentimes when we are competing in an RFP situation, I always tell the partner, I’m going to listen to you and I’m going to figure out solutions to help you meet your goals. But at the end of the day, somebody might walk in here and say, they can build the building for less than I can, but are they going to be there? In 50 years, we’ve been a partner to the military, to cities, to HUD housing authorities, and literally we’ve been there for 40 and 50 years. And then of course, property management, which is the customer side of this, you need to make sure as a hospital that you have someone that has tremendous experience with customer service and has an ability to connect with the residents that are going to be living in these communities because they’re the ones that are going to make this project a success. If we can’t keep occupancy at 99, a hundred percent because the property manager isn’t doing their job, then there you go. We’re not going to be successful. We’re not going to help the hospital meet its goals of recruiting and retaining the best and the brightest people.

Danielle Bergner: Is there anything, Milton, that you can think of that I haven’t pulled out here that other things just from, if not hospital projects that you’ve worked on, other types of workforce, housing projects, other things that would be good for our audience to have on their list to keep an eye open for?

Milton Pratt: Wow, that’s a big question. No, that’s a great question. I should say, I’ll go back to one of the things I started out talking about in the beginning, which is you want to find a partner that’s going to listen to you. You want to bring a partner in and let them show you their team and let you find out, let the hospital find out about their organization. You want to definitely go out and look at some of the communities that they’ve done, and you want to make sure that you’ve got a partner that is going to, as I said, be there on those tough days. And again, there will be tough days, but on a positive note, I know there are other hospitals out there that are out talking to developers, talk to two or three developers and don’t have it be such a rigid, formal process. Just talk to developers, talk to the people that they worked with over the years, and figure out how they solve problems and created solutions.

Danielle Bergner: I love that. So before we wrap up, I always like to leave our audience with some practical, some just very quick practical takeaways. One, identify that champion or champions that are going to lead this project forward in your organization. Engage outside, help early if possible, to assist evaluating potential developer partners. Certainly in project structuring, there are always compliance issues in anything healthcare touches. Always be sure to pull in help early on those issues. Housing is very different than healthcare, and we work with wonderful, wonderful people around the country, but housing, it’s a different vocabulary. It’s a different world, frankly. And so don’t be afraid to pull in help on the front end. Select a qualified developer partner if you’re interested in creating new units to serve your caregivers and select a third party residential property management firm. If it’s not the developer itself, we’ve talked about real good reasons why it should be, but if it can’t be for some reason, making sure that you’ve got the right management team on the front end to make sure that the project is a success.

Milton Pratt: I concur with all of those. I’ll go back to the champion because that champion is the person that’s going to provide the executive leadership to get through these developments. It takes a number of years. So from the moment I get an opportunity to meet that champion at a hospital until the first family moves in to a house or into an apartment, it might be three or four years because you’ve got to go through a planning process and a listening process. You’ve got to go and then design the building, then you got to build the building, and then ultimately, you got to move the families into the community. And that’s why you need that champion to help drive the bus, to help you get to meet your ultimate goal of taking care of your caregivers, recruiting the best and the brightest to your organization, and ultimately being the best hospital you possibly can be.

Danielle Bergner: Thank you, Milton. I would invite everyone who joined us today to visit our website. We publish all of our webinars, all of our articles on our website. There are hundreds and hundreds of healthcare related of publications there. They’re all really great material. I’ve included our email addresses here. Please feel free to email Milton or myself if with any questions you think of.

Empowering Primary Care: Real Estate Innovation for Value-Based Health Care

Empowering Primary Care: Real Estate Innovation for Value-Based Health Care

In this episode of the Health Care Real Estate Advisor podcast, host Joel Swider chats with Dr. Leonard Fromer, President of Healthcare Initiatives at Turner Impact Capital. Dr. Fromer shares his journey from family physician to health care innovation and explains how his firm uses market-driven strategies to design and build health care facilities in underserved communities. The discussion highlights the shift toward value-based care—focusing on quality, prevention, patient experience, and provider well-being—and dives into the challenges and opportunities of creating sustainable, patient-centered real estate infrastructure.

Podcast Participants

Joel Swider

Hall Render Attorney

Dr. Leonard Fromer

President of Healthcare Initiatives at Turner Impact Capital

Joel Swider: Hello and welcome to the Healthcare Real Estate Advisor podcast. I’m Joel Swider and I’m an attorney with Hall Render the nation’s largest healthcare focused law firm. I’m excited today to be speaking with Dr. Leonard Fromer, president of Healthcare Initiatives at Turner Impact Capital. Dr. Fromer is a nationally recognized expert in the areas of primary care, practice, redesign and transformation, quality improvement and outcomes measurement, vaccine compliance, quality improvement, and health system reform. He also served on the American Medical Association’s Commission on Healthcare Disparities and as the executive medical director of the Group Practice Forum, he’s been a practicing physician for over 28 years. Dr. F Fromer, thanks so much for joining me.

Dr. Fromer:  Well, you are welcome. It’s great to be with you and I dunno if others say good morning, good evening, good afternoon, wherever people listening in this modern technological world, but happy to be here.

Swider:  Well, thanks. Before we delve into Turner Impact Capital and its business model, I’d like to hear a little bit more about you and how you ended up in your current role. I know you went to both undergraduate and medical school at SUNY. Are you from New York originally?

Dr. Fromer:   I am born in the Bronx, grew up in the city, long Island. Went upstate for undergraduate in Albany, SUNY Albany, and then down to New York City for medical school. And then, I don’t want to use the word escaped, but I would say migrated west to do my residency training program and 45 years later still here in the west coast.

Swider:  Got it. Okay. What led you to become a doctor and how did you decide to specialize in family medicine?

Dr. Fromer: Great questions. In my case, it was pretty straightforward. I had a great role model. My family doctor when I was growing up, made house calls middle of the night in the winter many times from myself and my brothers when we needed him. He was a great role model. I don’t know how many people listening to this podcast remember or are of a vintage to remember. Marcus Wellbe, MD on television, the quintessential family doctor. The show ran on TV for about 10 years almost, I think, and he made an influence for sure on people of my generation. If you were thinking about going into medicine that the thing to do was family medicine, to take care of the whole person to address the social impact issues that people lived with and made a difference in their lives and their health. So when I went into medical school, there happened to be a kind of very experimental type program right off the bat, first year medical school, allowing those of us who were interested to do a primary care rotation that was unique.

Dr. Fromer:  Most medical schools who didn’t do clinical rotations until your third year, and then it was really looking at every specialty in medicine. Trying to find the one that you thought would be a great fit as a student when you’re going through medical school to get your MD degree. Well, in our case, in my medical school, we had this elective that we could take and I was lucky enough to win the lottery. They only took a handful of people out of a big class, and that primary care experience really solidified my desire to be a family doctor.

Swider:  Where was that? Dr. Fromer

Dr. Fromer:   SUNY Downstate, now known as the health science Center at Brooklyn, Brooklyn, New York.

Swider:  Well, neat. Well, I know you’re currently the president of Healthcare Initiatives at Turner Impact Capital, and I wanted to give our listeners a sense of what Turner Impact Capital does. I think the business model is so compelling and cool. Could you give us a sense of that?

Dr. Fromer:  Yeah, we are very unique, so it takes a little bit of explaining to look through the lens of how we approach healthcare and making things better and solving some of the big challenges our system, our healthcare system has in our country. First of all, we look at that through that lens and realize we don’t have a healthcare system in America. We have a sick care system and we need a great sick care system. We need to rescue people when they’re sick, no question about it. And we need to be the best in the world at that. And for most part, when people get access, we are great at that, but we’re not great at prevention. We’re not great at keeping people healthy and well. We’re not great at getting access to people, especially in communities that struggle to get healthcare access. Our system is very expensive.

Dr. Fromer: It’s the most expensive in the world by far. And when Turner was started, the founders, the principals who started Turner, particularly Bobby Turner, knew that the real critical legs of the stool that we build our lives on and our communities on really revolve around three things. They revolve around housing, affordable, high quality housing. They revolve around education, affordable, high quality education, and they revolve around healthcare. So those three points, education, housing, healthcare is what Turner is really all about. Within those three things, in order to be able to scale how we fix each of those and the challenges we face, it is our mission and theory that you can only scale and really address these gigantic issues in a model that uses market forces to be able to bring resources and capital to solving and particularly healthcare, I can speak about most widely, to solve the access issue.

So what we do in each of those three verticals in our company is we are the infrastructure component. We are the developer and builder of facilities and infrastructure to empower partners that we have in each of those three areas. In healthcare, we partner with healthcare organizations in education, we partner with charter public school operating companies. We own and operate the housing facilities that we have across the country, but we partner, for instance in healthcare with healthcare organizations who are driven by delivering quality. We build them, we develop and build for them a build to suit solution to empower them to deliver primary care in underserved communities. That’s our target and we can get into what that means, but in its core, at its core, that’s what we do.

Swider:  That’s great, great background. I think one of the things that strikes me so much about that model is, and I’ve listened to interviews with Bobby Turner as well, and he talks about the importance of having a market-based really sustainable model and how that is different. Not necessarily that reliance on government grants or something is a bad thing, but in many of those areas that you described, education, housing, healthcare, many of the developers that are doing that are very reliant on incentives or grants or those types of things that could go away tomorrow if there’s a change in law. Of course in healthcare we’ve got the reimbursement structure, which is always going to be present, but I mean how does that model and sort of the market based approach differ from some of the others that maybe you’ve seen, and obviously your lens is on a healthcare side, but even more broadly.

Dr. Fromer:  Yeah, great question. So I can kind of tell the story through healthcare and it’s really the story that you can spread to the other verticals. We have housing and education and it becomes obvious how we’ve designed the way we operate and how our model and business finance model flows to high quality clinical model. In healthcare, you can substitute in high quality housing, you can substitute in partnering with high quality education providers. What we do is as a partner with a clinical enterprise providing outpatient primary care, we seek to find communities that struggle to get good access to healthcare services and those communities tend to be urban dense, racially and ethnically diverse, low to median socioeconomic status and have been designated either a medically underserved area or a health provider shortage area by the government. And what that then filters out at the bottom, what comes out when we do all that, our clinical organizations that we do deep dives into diligence around looking for their quality and that they look at healthcare and say, the present and future way to do that is a value-based model of reimbursement, not a volume-based model.

Because when you align all those forces of rewarding high quality at reasonable cost, that’s exactly what value is in healthcare. It’s quality divided by cost, and you pay attention as a result. If you’re being rewarded for delivering high value, then as a provider of care that are seeing patients, the organizations that are seeing patients in the facilities that we develop and build for them, they’re paying attention to prevention, they’re paying attention to the importance of primary care. They’re paying attention to being driven by what we call the quadruple aim in healthcare in our country. One, how do the patients do with their health outcomes? We call it two, how satisfied are the patients and their families with the care they’re getting and the way they get it. Patient satisfaction, technically known as patient experience. Three, what’s the population dynamics around the people you’re responsible for seeing as a healthcare provider? So population health dynamics around metrics of key performance indicators. How are you doing with the population you take care of? Then drill down to each patient because of that. How are you doing with metrics around keeping people well, frail patients with chronic problems, keeping them stable, et cetera. Embedded in that obviously is access issues,

Getting to see your providers, how much time do you have with them when you see them, and then the fourth part of the quadruple is the experience of the care team from the doctors in the white coats, the PAs, the nurse practitioners, the staff that supports all of them, the team in the offices, how do they feel at the end of the day, if they’re not feeling great about what they’re doing, recruitment and retention is going to be really difficult. So putting all that together, you have a value-based reimbursement model. We can get into what that means, but that’s what we do. We designed our model to be able to let what I just described in the quadruple aim, thrive to motivate all of those four elements to be great.

Swider: Yeah. Let’s explore that a little bit. Dr. Fromer, what is the business model for the healthcare facilities fund at Turner?

Dr. Fromer:  Yep. We start with the concept that we raise money from investors who of mind, whether it’s an individual high net worth individual or family. A bank could be an endowment pension fund, could be a university endowment, a foundation or whatever the shape and form of the investor looks like. What’s common to all our investors is they care about the same things we care about as a mission to serve the underserved, to pay attention to the outcomes that need to be improved, to give people great access to great healthcare. They want to return on their investment, but they also want to be shown, and we do have to do this with them and based on our operating documents, we show them the impact that their investment is making by pooling all the investments we get for the fund, for my healthcare fund for instance, and then being able to provide up to a hundred percent of the capital needed as a developer builder to create the infrastructure.

That is where the healthcare partners are going to be seeing the patients and taking care of them that that’s the basis of the model. We can provide up to a hundred percent of the capital in return for that. They become our tenant and the landlord tenant relationship where we buy the property that they’re going to see the patients in. We build the building, we hand over the keys and the day we hand over the keys, their rent starts in a long-term lease, usually 15 to 20 years, two five-year options kind of would be pretty average for how the timeline looks in terms of something you said a few minutes ago, making sure it’s sustainable and long-term in the community, the presence will be there, that it’s not a quick turnaround and then patients don’t have access. Again, it’s a long-term relationship for stability and success in the community for that healthcare provider, the basis for how the rent is calculated is very transparently looking at the total budget for the project.

So we would have a healthcare provider in a market. You’re in Indianapolis, so let’s say Indianapolis. We have a healthcare provider that says we want to do primary care. Here’s the general part of the metropolitan service area of Indianapolis that we want to do it in. We go out, our real estate division finds maybe five to 10 properties that look like they would be perfect for what size is needed, whether it’s a ground up or an adaptive reuse project. We do both, but we present those options to the healthcare provider and they pick the one they like the best. We negotiate with whoever owns the property and what’s on that property to buy it. Once we buy it, we then work with our healthcare partner. Either they provide the architecture and design people or we can provide it to them if they want us to, but essentially we design and build to suit the facility all in the cost of the property, the pre-construction cost, the hard and soft cost of construction, whatever that total is is the basis for the rent, and then we give them a purchase option if they want.

I’d say about 75% of the projects we do in healthcare, the entity that we partner with buys exercises, their purchase option. It’s a pre-agreed upon purchase price. It’s not fair market value, so it’s a great deal for them if they want to buy it and own the property and turn their rent receipts into debt payments, mortgage payments, a lot of the organizations, I’m sure we’ll talk about it in a few minutes, are not-for-profit enterprises and healthcare and they have access to low cost debt financing, bond issues and things. So they use that to finance the purchase generally, usually around four years, in three or four years into the operating project operating and they’re seeing patients and they’re at full flow of patients after a few years and that’s when they want to exercise that option. Again, that option is based on, and that prearranged price is based on the total project cost and that’s a transparent, they see every line of the budget to get to that total project cost.

Swider: That’s interesting. And so supposing that the tenant does not exercise the purchase option, I guess then Turner Impact Capital would remain the landlord or do you sell at some point or how does that work? And also well separately, I’m curious who manages the facilities as well.

Dr. Fromer: Yeah, so great question. So these are triple net leases. We remain the owner and landlord. We have a limit on that. We operate as a reit, like a reit, and it was our closed end fund. So nine or 10 years in, we’ve got to return the capital to the investors. So the life cycle of each fund is that if they don’t exercise their purchase option, then we go to the healthcare REIT market for instance, and make the property available and someone buys it and we step out of the transaction at that point. But critically important, as I’m sure you’re kind of thinking about it already, when that person or entity who buys the property from us does that, they inherit everything in that lease, nothing changes for the healthcare operator. All of the terms stay the same. The length of terms stays the same. The rent’s already been put on in writing in the lease document. This lease document, by the way that I’m talking about from the beginning, we’re talking about 75 to a hundred page document. It’s very, very comprehensive, but all of that stays the same. The purchaser inherits that. So their triple net, as I said, 15 to 20 years, two five-year options is kind of standard.

We’re flexible, somewhat interesting. Sometimes people ask, well, do you always own the property? The answer is almost always, we have to have control of the property long-term to guarantee sustainability and permanence in the community for the patients and the impact we want to make. So occasionally there will be a situation where because of who owns the land, a government entity might own the land. There might be things that happened in the past that make the land not for sale, but the owner of the property would be willing to do a long-term ground lease so we can do a long-term ground lease. I’m talking like 50 to a hundred years in lieu of buying it.

Swider: Okay, and who then manages it during that time that you’re the landlord?

Dr. Fromer:  Yes, so we do and that management, again, it’s triple net. So for everyday functions, we have a division of property management that we have people here. I’m looking at them right outside office who are getting calls about what’s happening at the property and making sure everything that needs to be done is done from repairs to maintenance to we’re real hands-on with making sure that the systems in the building are up to snuff, kept high quality. When we buy a property, first and foremost, we look at the infrastructure systems in the building and make sure if it’s a building and often they are that are more than a decade old, for instance, what state is the roof in? We’ll frequently put on a new roof before it’s needed, but knowing that the one that’s on there is going to be needed in a few years, so we’ll replace it at the time we purchase the property. Air conditioning and heating, HVAC systems, things like that. But we have a group of folks who are our property people and they’re working every day fielding calls from our tenants and dealing with property specific issues.

Swider: Sure. So I saw on your website that since inception of this fund, which was in 2017, that Turner’s healthcare funds have developed or invested in 42 of the state-of-the-art community, healthcare facilities all around the country really. I know you mentioned that in some cases early on you will have a partner, a healthcare provider that might tell you, Hey, I want to be in this particular market. But then you said you had furnished them with maybe a few different options for site selection. How do you choose, I mean, I know that’s maybe part of the community impact of this investment in general, but how do you then narrow it?

Dr. Fromer:  Do you mean the sites within a submarket or how do we pick the markets?

Swider: Well, maybe both, I guess maybe, yeah, if you don’t mind, talk about both.

Dr. Fromer:  Sure. So starting with the markets, we look at every city, coast to coast. As I said, these generally tend to end up being urban projects just because of the characteristics that are needed to make it work in a market model, particularly population density.

So we would look at a market and think about what is healthcare like in that market? What is needed? Where are they with the movement from volume to value reimbursement in that market in general. There are characteristics around that that we can investigate and basically we try and match up the markets we want to be in with that set of characteristics of market, population, density, demographics, racial and ethnic diversity, socioeconomic conditions. We go where there’s need and we choose the submarkets within that based upon what the healthcare partner we work with, where they want to be in that market. We don’t speculate in the sense that we won’t go and find locations, markets, and locations and then go to the healthcare providers in that market and say, who’s interested? We respond to a provider organization in a market that says, we need you to build something for us.

Here’s where we want to be. Present us with opportunities, facility opportunities, and that’s pretty much how it unfolds When we kind of zoom in and narrow down to one or maybe two or three locations that a provider might say, those are the ones we want or that’s the one we want. We start to do a real deep dive into both financial and clinical diligence. So we have parallel teams doing diligence on the finances of the clinical provider organization, looking at really extensively at their balance sheets, assets, cash on hand. I mean, there’s just a lot of metrics that we go into On the clinical side, we look at their quality as reported in various local, state and federal reports that they have to file based on the kind of facility they are. We look at their quadruple aim performance essentially, and before we will go thumbs up on a particular project, our investment committee gets a very extensive report on the financial and clinical diligence outcomes, what we’ve learned, and then we have a process for that committee to vote on whether or not we’re going to do that project.

Swider: That makes sense. One thing I noticed was that most of the facilities that are featured on your website are either PACE program of all inclusive care for the elderly facilities, FQHCs, federally qualified health centers, or their Medicare Advantage facilities. Could you give us a sense of each of these programs and why you’re focused on these types of patients or these types of facilities?

Dr. Fromer:  Yeah, outstanding question. I think when we started and we developed a thesis and mission for the fund, we didn’t know it was going to be those kind of facilities. What we did know was we wanted to build for organizations that wanted to take care of patients who were struggling to get access, who were frail, who had chronic problems, who were being rescued at very high costs, typically in the submarkets that we would look at and say, wow, there’s people. Everybody’s using the emergency room for their primary care needs and that’s not going to work. Right? And you end up kind of landing on where are the programs that we have in the country that we can solve the challenges of in terms of access, in terms of quality, in terms of cost and make a difference, really make an impact on key indicators of how people are doing in healthcare with their quadruple aim.

It turns out that, for instance, the PACE program, all inclusive care for the elderly, every project we do has to have a value-based reimbursement component to it by our need and definition. That’s our motivation, and we looked at the landscape and said, wow, one of the most prominent along the spectrum of moving from volume to value big time is pace, because anybody who knows PACE from the GetGo, it’s a combined federal and state program. I think 34 states have PACE now, but when you do a PACE center, the care that’s provided in the clinic part of the building and the services provided in the social impact adult daycare part of the building, that’s what PACE is for people who are not very familiar with it. Imagine a building with both a medical primary care clinic and an adult day health center and then physical therapy. Most of ’em have dental eye care, a lot of social services.

It is an alternative. The pay centers are alternatives to a nursing home for patients who would otherwise need a nursing home if they didn’t have the support of going to the pay center and getting those services. All of that is paid for in a capitated way, global capitation per member per month value-based payment, and that attracted us to that right off the bat. It was like, wow, that is exactly what we want to see. That within a budget, the provider has to get great quadruple aim results and show that they’re making an impact. Inherently in the program, they have to file reports with the government entities that they get licensed by and are regulated by on delivering great care, great outcomes, great access, paces of the manual of what you have to do for the patients is very thick and in essence, they have to provide transportation for the patients.

The PACE operator has to provide transportation from home to the center and back, has to provide a hundred percent of the global healthcare needs of the patient from primary care to specialty care. Everything is included in that monthly capitation they got to provide when they come to the pay center, two meals that day for them, nobody sleeps there. Patients go home every night. It’s a community-based program. So we were attracted because of the characteristics of that, particularly the value-based capitation component, very qualified community health centers. Again, it is an amazing program that America has to give access to all patients who walk through the door. That’s the basis of what they agree to do to become federally qualified and be a community health center. Any patient who walks through the door gets care regardless of their ability to pay. So we have the underserved getting access.

We have an organizational structure in the country that provides care in a setting where there is a prospective payment part of that system that came about when Obamacare was signed into law and a comprehensive nature of providing in these community clinics, primary care services, dental services, right, eyecare services, things that we look to that we think translate into a great value-based proposition for people to get care. And in this case, in many, I would say overwhelmingly in the FQHC world, it’s taxpayers dollars through one way or shape or another that are funding it and getting value for the money that the country puts into it. It’s a fantastic program. There is a big, big need for infrastructure because when you look at the program, a lot of those centers are cramped, they’re too small, they’re stuffed with patients, they’re over capacity and bricks and mortar that’s out there to make do for what patients need and communities need.

There’s a mismatch. So it turns out to be, again, what we want to do, the Medicare Advantage program, if people kind of know the term but maybe not very familiar with how it works, it’s again a value-based payment model part of Medicare. So for patients who choose to be in Medicare Advantage, we see communities that have the population density, that have over patients, over 65 dense population, and the ability of the program in those communities, not the ability, the need to have infrastructure to see those patients in. So the Medicare Advantage program is again, a per member per month fee that the government pays to private insurance plans who then have to build a network of providers for those patients who sign up for that and that payment, and we should talk about this with our remaining time, the level at which the value payment occurs is something that people don’t stop and think about all the time, and they should because you could have a value-based payment per member per month going from the government in Medicare Advantage, for instance, to the health plan. But then how is the health plan paying the providers who see the patients who sign up as members with that plan,

Are they paying them a fee for service for each thing, a volume-based payment, or are they turning that around and after the health plan gets its administrative cost and profit, are they turning it around and paying to the providers a per member per month value based payment or not?

Swider: Yeah, I never thought about that.

Dr. Fromer: Yeah.

Swider: What do you see? I mean, do you see both?

Dr. Fromer:  It is definitely in the country. The footprint is both ways, but we seek to build Medicare Advantage centers for provider organizations to see patients when they get paid, the provider gets paid a capitation payment. That’s what we prefer because we think it really organizes all of the incentives in the right direction. As long as somebody’s paying attention to quality, quality within that per member per month budget, that’s when magic happens. Prevention happens. Efforts are made every day to have the care team create a care plan. Again, it’s frail. Elderly patients in Medicare Advantage, for instance, low income, frail, elderly is who’s the core kind of patient that are in the facilities that we build in these communities and that they track metrics that we ask them. It’s in the lease that they sign with us when we build the center that they have reporting requirements to show us key performance indicator metrics that they are delivering on that quadruple aim.

So we track things like FaceTime with providers, frequency of appointments, metrics around how easy it is to get access either live or on a screen or through other technology, but that they have great access, they get great outcomes, that the patient satisfaction and experience scoring is terrific and that the staff loves to work there. At the end of the day, they feel great about what they did. So you put all that together and it’s a set of metrics like things like how often do patients at a particular facility we’ve built that the patients cared for there, how often do they end up in the hospital and how many bed days per thousand per year, per thousand patients per year do they generate against a standard of excellence? And we looked at that very carefully and thoroughly. How many times as a patient who has to end up in the hospital for something that happened in that Medicare advantage population, how many times after they get discharged do they get readmitted?

So what’s the readmission rate? There’s a standard for that called 30 day all cause readmissions, and what is it for the entity that we built the site for against for that county, for instance, what’s the average, and I’m proud to say that are key performance indicator metrics are they knock the socks off of the competition, let’s put it that way. They all do. Great. So that’s kind of how we ended up in those types of facilities, and I’m really proud to say that when COD hit great example of a metric, the PACE providers that we built facilities for had an average of one third, the number of cases of Covid and one third, the number of deaths that the same population acuity level of patients had in nursing homes. We had one provider who won a national award. They had one 10th the number of cases and deaths. So making a difference, making an impact, changing the lives of people in the communities they live in.

That’s really neat. I’ve listened to some of your other interviews that you’ve given and read about you, and I know that you’ve been a champion and really kind of an early adopter for this value-based care, the model that you’re describing and your work at the A MA and A A FP and elsewhere, taking a little bit more of a real estate spin on that, and I know it’s sort of been a transition over the course of years and decades from volume to value, and I think we’re continue to move down that path, but can you think about how that might drive that value-based care model might drive healthcare facilities investment maybe in a new direction or in a particular way?

Oh, absolutely. So I can give you examples. We’re proud that we were chosen to present how we build to empower prevention in those facilities. We were chosen to provide a session at the national meeting of the Pace Association, national Pace Association a few months ago. Room was packed and it was a panel presentation that we did on how do you innovate in building these facilities that really does make a difference. So a few examples, the whole idea of patient-centered, team-based collaborative care versus the world of volume-based care where there tends to be this kind of jet pilot type model of the doctor zooming into an exam room, tell me what’s wrong. Within eight minutes, hearing an interrupting the patient and trying to get to the diagnosis and recommending something and zooming out to the next patient gives way in a value-based patient-centered team care collaboration process to needs that of how you literally build the bricks and mortar, right?

The spaces that you allot for team meetings to happen, the communication systems, that internal communication systems. Imagine a pace center where there’s a medical clinic and patients come to that center, they’re delivered to the center, they have the transportation and 10 people get off the van and they all have appointments in the clinic that day, but they’re also there and they’re going to be there for about maybe five hours and they’re going to have two meals and they’re going to be in the socialization side of the adult daycare side of the building. Plus they got to do physical therapy at some point. And oh, by the way, it’s the day the dentist comes in and they want to do a prevention cleaning and see the dentist for prophylaxis and oh, by the way, they busted their glasses and they have to go sit by the optometry optical side of what’s in the building.

So building all these components and then tying them all together with things like low voltage systems that pick up and know exactly where the patient is up to the second every second of the day when they’re in the building. So that staff is not walking around wasting time going, where is Mr. Smith? We got to find him. He’s got an appointment and now the team is waiting in the clinic. Putting all that together requires an infrastructure, keeping the visual and auditory parts of the technology. HIPAA compliant requires things to be built a certain way. Confidentiality, security, virtual visits. A lot of places in healthcare will just say, well, anybody with a computer screen can do a virtual visit with a patient or their family. Well, yes, that’s true, but if you really want to do a high quality version of that, it’s got to be done with sound isolation and it’s got to be done with visual isolation so other people can’t see and hear what’s going on, and you got to give the team the ability to do that virtual visit with the patient and or family that requires rooms to be a certain way, sound isolation to be a certain way.

You have flow, you have to design the way the clinic looks and where it is in the building relative to the kitchen and where people are going to eat. And then you start thinking about, well, what about the patients in pace who have a cognitive disorder, mild cognitive disorder or worse, and how do we take care of them so that there’s a therapeutic environment in the building actually starting in the vans that bring them to the building so that we help with addressing their dementia issues, their mild to moderate dementia issues. There’s perimeter control issues that we build into those systems, the technology systems so that wander management is optimized, keeping people safe, but also security of bad actors coming into the building. We keep people safe. So all of that goes into the design elements of the construction from the beginning of the design. I’m kind of really proud to say that of all the developers you’ll find doing healthcare facility development, there aren’t a lot. There are probably less than a few. We being one of them that has a healthcare experienced team in the design process, right,

Swider: Like a clinical,

Dr. Fromer:   Yeah. I mean, me being a physician and my position in the development when I was speaking with the original principles of Turner and they said, we want you to be president of healthcare, and I literally said, are you guys crazy? I don’t know anything about real estate finances and that. They said, you’ll learn and we will surround you with people who know that, but we need the clinical value-based knowledge and excellence that you can bring to it. And we do that from the beginning of the design process. I sit in on those design meetings with the architects right at the get go and the client who’s going to be working in that facility, so form follows function.

Swider:  Yeah. Yeah. That’s a huge value add.

Dr. Fromer:  Yeah.

Swider: With the last couple of minutes we have left, I wanted to ask you, what do you view as some of your biggest challenges and opportunities right now?

Dr. Fromer: Well, anybody who’s involved in real estate, whether it’s healthcare or whatever it is, especially healthcare, there is drama every day, every day. Drama is a challenge, but also strategic drama is a challenge right now, the big challenge strategically is there’s a lot of turmoil happening with funding of programs that are a significant part of the patient population that we take care of in most of our facilities. I’m speaking of Medicare, Medicaid, I’m speaking about federal funding with the new administration, so much has been flying around and up in the air day by day, hour by hour. That turmoil translates to problematic decision making, let’s say in the industry that everybody is kind of stuck. It’s like, what’s going to happen? When’s the smoke going to clear? Well, there’s more smoke every day that’s happening. So that analogy is tragic here in Southern California from the fires that we’ve just had with clearing smoke.

Maybe it is something telling there in the analogy, but that’s a challenge on a day-to-day basis. The biggest challenge is we have, when you build a healthcare facility, for instance, pays an FQHC, a lot of jurisdictions in their zoning laws have nothing in them about things like pace. It’s silent. Is it a medical clinic? Is it an adult daycare center? That’s what their zoning address is. But then you walk in and say, well, we’re going to have both in the same building and they don’t know where to put us to get zoned properly and get permits, and that’s a challenge. I will tell you what is also a challenge on a day-to-day basis, things like parking requirements, big challenge in terms of having fitting jurisdiction requirements ratios for a number of parking spaces for the size of the building. Again, if you look at pace, nobody arrives by car except the staff, but then they ask you how many people are going to be in the building? Well, there’s probably upwards of a hundred or more in a typical pay center in a given day, but all of the patients are arriving, almost all are arriving by the vans

And not vehicles. So how do you approach a jurisdiction and say, because of that, therefore the parking ratio requirements for the medical clinic that’s in the building are very different than a typical doctor’s office, for instance, or a clinic. So we work through all of that every day. I think the biggest challenge strategically is which way the winds are blowing with value-based care. The movement to that and the federal funded and state funded programs of Medicare and Medicaid and how that’s going to change or not, what’s going to happen with regulations around that as well as statutory changes. Those are the things we really struggle with and deal with. Everybody’s got challenges with the cost of healthcare. We think the real strategic future in controlling costs and improving quality is primary care. Access to primary care in communities will make a world of difference for the better and value-based payment to the provider level, not just to the health plan covering the patient level, but value-based payment straight through to the provider level really is the best hope we have for aligning forces to move us towards a well care system and not a sick care system.

Swider: Yeah, I can only imagine that’s been rewarding for you to see as a physician, as a family physician and having really walked that walk over a number of years to see that continue. It’s really cool. Last question and I’ll let you go, but how do you measure success? And I mean that both professionally as well as personally,

Dr. Fromer:  I’ll tell you my favorite anecdote, but it really can be expanded to how we should be measuring success. When I was in training in my family medicine residency, the man who started the program retired after I was in my second year. He was in his seventies. He was a family doc. He had spent his whole life taking care of people when he started the program and people said to him at his retirement dinner, what made you start a family medicine residency after a lifetime of taking care of patients and being well-known, and you could have sat back and gone fishing and blah, blah, blah. And he chuckled and he said, well, it took me 70 years to figure it out, but as a doctor with a white coat on in an exam room, I can help maybe 30 people a day, give or take. But if I can do something that will empower, enable hundreds of other people to become doctors and do a great job, thousands of other people, then I’m helping exponentially more patients, and that has stuck with me my whole life, and he’s right in his way.

It was training doctors to go out and be primary care excellence forces in the community to do that, to be doctors who do that. In my case, we have about 150,000 people in the facilities we’ve already built, and we’re still building more so by proxy, we’re making it possible for those people to get access to great care, and they’re people who are suffering from the disparities of our current system because of where they live, because of how much money is made by their family, because of the color of their skin, their ethnicity. These are disparities that should not exist, but we have them and addressing that. That’s really a driving force and measurement of success. If we can address those disparities and help people get a fair shake for what they’re entitled to, they’re guaranteed by no disparities rate, quality rate access, reasonable cost to whoever’s paying the bill. I mean, that’s what healthcare should be about.

Swider: Yeah. Well, Dr. Fromer, thank you so much. I’ve really enjoyed our conversation and I wish you the best of success and thanks for joining me.

Dr. Fromer:  Thank you for the opportunity. I appreciate it.

 

Mid-Year Checkup: Navigating 2024’s Health Care Real Estate Trends

Mid-Year Checkup: Navigating 2024’s Health Care Real Estate Trends

As we reach the midpoint of 2024, it’s time to assess the health care real estate landscape. Did the bold predictions from analysts, brokers and other experts come to fruition? Are the trends aligning with the forecasts, or is it too soon to tell?

Join us for an insightful discussion as Hall Render’s experienced attorneys provide a comprehensive mid-year roundup of health care real estate trends.

Podcast Participants

Addison Bradford

Hall Render Attorney

Danielle Bergner

Hall Render Attorney

Andrew Dick

Hall Render Attorney

Libby Park

Hall Render Attorney

Joel Swider

Hall Render Attorney

Joel Swider: Thanks everybody for tuning in today. I’m Joel Swider with Hall Render, and I’m joined by several of my Hall Render colleagues, including Danielle Bergner, in our Milwaukee office, Libby Park, in our Denver office, Addison Bradford in our Indianapolis office, and Andrew Dick also here in Indy.

So at the beginning of each calendar year we often see brokers, advisors, and other commentators making predictions on what they view will be the top trends for the year in Health Care Real Estate, and, in fact, this year Hall render published our own predictions for 2024.

But now that we’re halfway through the year, we thought it would be interesting to revisit some of those predictions, see which ones have actually materialized and kind of talk through where things might be going. In the second half of the year.

By the way, if anyone listening does have comments or wants to share some other viewpoint, we’d love to hear it. So please do drop us a line with that. Let’s dive in

One of the predictions that we made in Hall render’s 24 forecast was that capital markets might improve slightly, but would mostly kind of continue to move sideways, and we saw a few articles at the end of 23, with the mantra stay alive till 25, essentially saying that 2024 is going to be another slow year in commercial real estate, driven particularly by high interest rates, at least in comparison with the recent past, and banks that are generally less willing to lend for investment properties, at least in the short term.

So on that point, Danielle. Maybe we’ll start with you. I know you do a lot of work on projects that involve health care. Real estate finance. Has this prediction been accurate so far. And where do you see things moving the rest of the year.

Danielle Bergner: Thanks, Joel. Yes, I think it has been accurate. I think the exciting part is really yet to come, and that’s going to come later this year early next, I think that you know, for commercial real estate markets, the bottom is probably pretty near which I actually don’t think is a bad thing. You mentioned stay alive till 25, the more cynical commentators would call that extend and pretend. So what’s been going on the last couple of years with interest rates in particular, you know, remaining pretty stubborn.

A lot of commercial real estate debt that has otherwise come due has been extended. It’s been incapable of being refinanced. Negative returns are persisting. And so what we’re seeing now in the 1st half of 24 are the numbers that are proving that out. And so, you know, we’re still seeing commercial deal volume significantly down in the aggregate. But in the 1st quarter of this year debt actually increased significantly, and you might scratch your head about that. But if you think about it.

It’s because all of the debt that should have matured, you know, in 23 or even 22, is just still sitting there on the books. And so we have this kind of interesting environment where debt is still increasing. Deal flow is down. And this year we have. You know, the big balloon issue. All of this debt at some point is going to come due. And so for some people, for some investors and owners. This is bad news for Banks. This might be bad news but for others, I would say, with capital waiting on the sidelines this might be the opportunity that they’ve been waiting for to capture that upside. I think the big question in terms of predicting just how painful the next year will be, particularly for banks and for pre pandemic investors is, of course, interest rates. Some investors believe we’ll see a rate cut in September which could be the Fed’s final policy decision ahead of the Presidential election in November. And to that I would say we didn’t really need another wildcard on interest rates. But the Presidential election is definitely throwing one. Markets are already assessing the impact of candidate economic policies and cautioning the investment community that they may have to be pricing in a considerable risk of higher inflation. If some of those policies were to be implemented, which could also mean that any reduction in interest rates we see in September could be quite fleeting.

What I’m keeping an eye on is whether we’re going to see a flood of refinance transactions in the 4th quarter of this year, and 1st quarter of next for borrowers and for Banks, who want to capitalize on whatever small interest rate relief we might see out of September.

Joel Swider: Yeah, Danielle, you mentioned, you know, potential interest rate cuts inflation. Andrew or others. I mean, I know you also have been active in this space. What are some of the pressures that health providers are facing right now in trying to finance these new projects? Is it really just the uncertainty that’s kept a lot of people on the sidelines.

Andrew Dick: Sure. Yeah, I I think some of it is the uncertainty. I think. It’s also really hard to source debt right now. And I know Danielle and I were talking about this a few weeks ago, specifically, in certain sectors of the health care real estate industry. We’ll talk about that here a little later today. But what Danielle and I were talking about was trying to source debt for new senior housing communities can be particularly challenging right now. If you don’t have just the right set of facts for the lenders to to review and to underwrite.

So I think it’s really subsector specific. But it is challenging, I would say, across the board based on those that we’re talking with, with health systems, developers and those who place debt. They’re all kind of telling the same story.

Addison Bradford: And I would just add, in my anecdotal experience. You all commented on a lot of the business terms, I think, on the legal terms. We’ve seen even more constriction by lenders to be more or to be more risk adverse, such that, you know deal terms or legal terms that may have worked 10 years ago for ground lease deal, for example, just aren’t working for lenders now. So trying to bridge that gap between lenders and providers is is a challenge at the moment.

Joel Swider: So another prediction that we had made for 24, and others. I think VMG had echoed. This as well, was the continued growth of the ASC sector as well as the behavioral health sector and the specialty hospital sector. I think we started seeing this trend in 2023. And so the prediction was that this trend would continue. Libby, maybe we start with you. I know you’ve done work in all of these spaces, specialty hospitals, behavioral health, and ASCs.

What have you seen of that trend so far this year? Maybe start with ASCs, but where are you seeing that trend?

Libby Park: Thanks, Joel. Yes, I. We have been seeing this continued trend of growth within the ASC sector, and the prediction has remained on point thus far, even amidst the financing challenges that the panelists just highlighted. In the 1st question that you raised Joel, there are a couple of unique factors within the ASC sector that contribute to its continued growth throughout the 1st half of 2024, and it’s expected to continue throughout the remainder of 2024 and onward primarily 2 reasons, the 1st being changes to state certificate of need laws, and the second being technological advancement within the ASC space. On the 1st point we’ve seen a loosening and even repealing of certificate of need laws in multiple states across the Us. And Com. Laws have historically been a major barrier to entry for ASCs. Coming into this space in, for example, the last year or so, South Carolina, Tennessee, Mississippi, and a few other States have largely rolled back their com requirements and a couple of points as state specific. What we’ve seen in connection with these rollbacks in both South Carolina and Tennessee, while there have been repeals and rollbacks of certificate of need requirements, those come with additional State licensing requirements and also requirements to provide that new ASCs provide indigent care or charity care to a certain amount of the population. State specific requirements vary, based on the amount of charity care that certain ASCs must provide, and South Carolina’s, for example, is a percentage of the ASCs. Adjusted gross revenue after 2 years.

Additionally, we’ve seen the State of Mississippi make certain revisions to their health plan, whereby hospitals can become more involved in in the ASC. Space.

In other States, including Georgia and Iowa, are also undergoing certain review and reform of their laws which it’s yet to be seen exactly how the legislature will move on that issue. A second critical factor that’s affecting ASC growth is technology. We’ve seen a real breadth of technological advancements within the ASC space complemented by payers being willing to fund these types of technological advancements. Certain technologies that we’ve seen are robotics to help surgeons perform less invasive procedures, software platforms related to EMR management solutions, scheduling business analytics, AI to support data processing patient wearable devices. And really, the data that we’re seeing is that technology is providing for better health care outcomes and insurers are willing to pay for it. So we think that will continue the growth trend as well.

Joel Swider: Thanks, Libby. Addison, I know you’ve done a lot in the behavioral health space. Where do you see us headed the remainder of the year?

Addison Bradford: Yeah, I think the trend will continue and that there will be increased investment and construction behavioral health facilities.

I think the free reason for that is first, I think the demand still there. I don’t think the supply is caught up with the demand when it comes to behavioral health services around the country. There are still lots of communities throughout the Us.

Where there are behavioral deserts or there just aren’t viable options for most people. So until that kind of supply demand curve levels out, I think we’re going to see you know, more investment in this space. And these projects are going to continue to be possible to because of the State and Federal grant funding that at least I’ve seen specific to behavioral health facilities.
Last month I saw that the State of Texas was investing 1.5 billion dollars in 7 behavioral health facilities, some of which were new build, some of which were rehab but just a huge monetary investment to make those projects viable, and I mean on smaller scales like I saw in last week this State of Washington was investing 7.5 million a lot less than 1.5 billion. But still, you know, significant amount of money in, I think, 5 or 6 of their existing facilities. To make sure that they continue to operate and don’t have to close down and create more kind of behavioral health deserts for their communities. So long as we see that funding and that demand, I I don’t see it slowing down in the interim.

Joel Swider: That it raises an interesting point is there? Do you anticipate that certain States will pull ahead of others in terms of investment. I’m thinking particularly about behavioral health, but I I think there might be other sectors at play here, too, particularly as it pertains to Co. N, or on the flip side of that sort of the grant funding piece. I mean, do you think that we’re going to see significant kind of distinctions between states in that area for development.

Addison Bradford: Yeah, I mean, I think likely. I mean, there are a number of state specific regulations and licenses that can dictate. For example, I mean one of the biggest barriers to the ASC. You know, construction of Acs is Co. N laws, which let me went into. So we’re the more. We see states, you know, and it seems to be redder states at the moment that are loosening their restrictions. I think in those states you’re going to see a lot more A/C development.
But you know each stay is a little bit different. So it’s hard to see if there’s, you know, red versus blue States or East Coast versus West Coast, whether you’re going to see more investment. But certainly state policies can affect the amount of development we’re going to see in different areas.

Joel Swider: So next topic, here is health care joint ventures, and health care joint ventures appeared in a number of the 2024 prediction articles. Some talked about them sort of on the fringe, or more or less in passing. Other predictions dealt with JVs more directly. Ankara, for example, had predicted that Hospital JV’s with what they called payers payer providers such as optum would really increase in 2024. Andrew, maybe we start with you. I know you’ve done a lot in the JV. Space is the prominence of health care JVs increasing, decreasing, leveling off. What do what are you seeing in this space?

Andrew Dick: Yeah, I we don’t have a lot of good data on joint ventures, and the term joint venture can mean a lot of different things to different providers. So when we talk about joint ventures, we often think it’s a true partnership, or 2 providers come together and form a new entity, and they own, you know, they split up ownership percentages. But that’s not always the case. Sometimes it’s different providers simply collaborating together, providing different services within the same building. For example, we’re seeing a lot of those type of JV’s in the oncology space right now and it seems like a lot of the big health systems are really interested in growing oncology. JVs, right now. And those can be really complicated. But I would just point our audience to the health facilities management. They had a 2024 construction survey, where they went out to their members, and which are primarily hospitals and health systems, and they surveyed those folks to say, what do you plan on building over the next 3 years? And if you look at that report, there’s some really great information. And the top 3 or 4 types of JV facilities that that health systems are looking to build our behavioral health hospitals inpatient and outpatient, I I should say cancer centers children’s hospitals and rehab hospitals.

We’ve seen that those deals come across our desk quite a bit, and all of those categories. But I just I just think right now we’re seeing a tremendous amount of joint venture activity across the board surgery centers, behavioral health that we talked about inpatient rehab hospitals.

We’re also seeing some really interesting joint ventures between government agencies and nonprofit health care providers and for profit providers coming together trying to figure out how they can better deliver care in certain markets and I think that’s really exciting. So I think there’s a lot of activity right now. I wish I had more data on the number of joint ventures, but just kind of what I’m seeing in the market and what we’re our group is seeing. It’s just an uptick in that kind of activity where providers are looking to come together to really deliver you know better services in these specialty areas.

Joel Swider: Yeah, thanks, Andrew. And one thing returning, I I didn’t notice until just now, but we did have a couple of questions that came in on the ASC topic, which I think is is still relevant for this JV question. But couple questions related to the size of various ASCs being developed, you know. Are they on the smaller side, larger footprint? What’s been sort of the? Are there any parameters? And if so, you know, what are they? And then the second question unrelated to that. But, you know, are we seeing more affiliated hospital network type ASCs or more independent ASC growth? I’ve got some anecdotal evidence on these, but wanted to see if anybody else had had been, seeing that in this space recently.

Libby Park: Hey, there, Joel, I can chime in on those first.st As to the size of ASC space, it depends. I’ve seen varied square footage depending on the location of the ASCs. The resources of the joint venture. Municipal requirements. For example, if space is limited in a highly urban populated area. I’ve seen something around, maybe 1,500 square feet to much larger ASCs in terms of square footage. If the area has the space has the demand and the geography to support it in terms of, if the ASCs we’re seeing are more hospital affiliated or independent providers, that also it depends, for example, in Mississippi the loosening of the certificate of need requirement really provided the opportunity for hospitals to get into the ASC. Space, either independently hospital operated, or connect in connection through joint ventures with physicians.

So it really is kind of a state by State analysis as to what the applicable certificate of need and State law requires, and kind of the demand and operation of ASCs is responding to each State specific law.

Joel Swider: Yeah, that’s been consistent, Libby, with what I’ve seen lately as well on both points. And in particular, I do think there’s a certain footprint that you almost need to have to make the project viable. Now, and I think to your point it probably depends on State law and a number of other factors as to where you draw that line. But I do think there may be some, and I guess it goes back to the financing question, too. Right? And then as to kind of the independent versus hospital affiliated, I’ve seen both as well and so I’m curious to see, you know, to see how that plays out.

Andrew Dick: I have one more comment on that. As I was listening to our group. Talk about challenges raising capital, you don’t, you know, for new projects. You’re not really seeing that in the ASC Space and I think it’s because they’re often a little bit smaller. Then, like a new inpatient facility in terms of you know, the price point may be somewhere between 5 and 10 million dollars, whereas a new behavioral health hospital may be 30 or 40 million dollars.

But the one thing I keep hearing from our clients is, there’s really they’re not having any challenges raising bank debt for those type of smaller ASC projects. And in some cases they’re just bringing all the equity. They’re just bringing their own capital and funding it with cash on hand. And I just find that really interesting, because we’re seeing a lot of construction activity. And it doesn’t seem like some of the challenges we talked about are popping up with new surgery centers. And my, my hunch is that it’s maybe because some of these smaller, local and regional banks are willing to make 3 or 4 million dollar loans, as opposed to, you know, coming up with 20 or 30 million dollars for a new specialty hospital.

Addison Bradford: Andrew, if I could follow up with a question to you on that. It seems like from the deals I’ve worked on, that there’s a lot of, especially with hot specialty hospitals. There’s a lot of education that has to go on with the lender as to like reimbursement. How ultimately these services are paid for. Do you think part of the kind of the more the more investment is ASC a product of just more lender understanding of that that market.

Andrew Dick: You know. That’s an interesting point, Addison. You could be spot on. It may be that that surgery centers have been around long enough, and they’re well, no more. Well known by the lay, you know, underwriter who’s working on these deals. I think. Yeah, that could be the case. I also think it’s just a smaller capital outlay for these banks and they just think, gosh! If I have a health system, and 20 different physicians investing in the surgery center. That seems like a sure bet is is, I think, what’s going on again. I think it’s it could be geography specific.

Joel Swider: So let’s dive into that a little further, because that was another prediction at the start of 24. With respect to capital projects and construction. At the beginning of the year both S & P and Price Waterhouse, PWC. They were essentially, I’ll say, cautiously optimistic. And S. And P. Had said that health providers would likely restart their deferred capital projects. They couldn’t put them off any longer, and would maybe start relying more on debt to support these projects than they have in the recent past PWC noted that private equity firms had a lot of capital on the sidelines, and would essentially be looking for opportunities to invest in 24, and that that might drive new development.

Maybe question for you, Danielle. What have you seen of these predictions? Have they been borne out so far in 24? And what do you see on the horizon in terms of these larger capital projects?

Danielle Bergner: Well, I think capital projects are, you know, largely this year moving forward, but much slower than people would like. I think many are. Still seeing significant delays due to the same combination of challenges that we’ve seen for the last 3, 4 years. Inflationary pressures supply, chain, skill, labor, shortage. But I would say, on the whole, we are seeing more construction, activity, moving forward. The key right now, I really think, is creativity. You know, the traditional health care finance box of using bond proceeds, or cash even to finance capital projects really just isn’t working right now for a variety of reasons, one of which includes the CFOs desire to preserve the balance sheet right which ties into credit rating.

So when you think about creativity, I think you know, like Andrew mentioned hospitals are increasingly looking at JV structures in particular, to capitalize on those private equity dollars. It definitely helps to solve a a significant portion of that of that gap in the budget or another example would be the charitable foundation lease, financing structure which allows hospitals nonprofit hospitals and health systems to finance projects without taking on the debt themselves. And so you know, what I would say is as recently as even a couple of years ago, I would say we weren’t seeing CFOs and project managers and executives as willing to look at financing structures outside the box, and now they are hungry for it. They are wanting to see all of the options, put it all on the table, and figure out how to get some of these projects moving forward. The demand is still there. The challenge is, you know, how to put the capital stack together.

Joel Swider: Thanks, Danielle, so I think this kind of leads us into the next prediction, which was at the end of 23, heading into 24 there were, I guess I’ll call it more of an outlook, because 2 of the 3 major credit rating agencies had issued a negative outlook for, and this was for the nonprofit acute Care hospital sector in 24 S. And P. Had issued a negative outlook, saying that
they saw health care demand remaining strong, but it was going to be weighed down by persistently high labor, persistently high operating costs, and essentially the payer mix would also weigh down the sector. They even said that they could foresee additional downgrades into the future. Fitch. The term they used was that the sector would remain deteriorating in 24, but they said, You know, we’re going to start to see some stratification that hospitals that could attract and retain employed staff rather than having to rely on external contract labor, which is typically more expensive, that those hospitals would be able to recover their deficits much faster. Moody’s was the only one of the 3 that revised its outlook from negative to stable, going into 24, and Moody’s predicted some modest volume increases, but they were expecting that negotiated reimbursement rates would increase and help the cash flow. Margins, I guess, Danielle, you know, continuing on in this vein, as you’ve observed the sector thus far in 24, and I guess particularly the inpatient hospital sector. But I think it’s broader than that. Who’s right? Is it negative? Is it deteriorating? Is it stable? And how does this play into some of the other developments and the creativity that you just touched on.

Danielle Bergner: So, in terms of the agency ratings, I would say that their forecast for this year, are playing out with some fair accuracy. What I’m a little concerned about is the bifurcation of financial recovery that we’re seeing between nonprofit hospitals and systems. What we’re seeing is like, you know, like the agencies predicted, those that could most successfully contain costs would recover more quickly. We’re seeing that the issue, in my view, is those hospitals and systems tend to be the most diversified and well-resourced systems.

In other words, the systems and hospitals, with the greatest level of resources, have been able to rebound on their margins similar to those pre pandemic. But the more modestly resourced hospitals and systems appear to be recovering at a much slower pace. So far this year many ratings have remained more or less unchanged. But 15 have been upgraded and over 30 have been downgraded this year already. Now the silver lining, if there is one, is that by this time last year nearly 60 had been downgraded, which at least suggests some level of sector level financial recovery, albeit extremely slow. So I think you know the agency’s references to persistent challenges. I think that’s exactly right. Of the 15 upgrades. The commentary indicates some mix of improved liquidity, notable improvements, and operating margin healthy payer. Mix other interesting factors that are kind of trending out of the out of the agency ratings is location. The higher growth markets, like Florida or Texas are realizing financial recovery at a much higher rate and more favorable state driven Medicaid payment programs also appear to be in impacting the bottom line in a material way. And then, of course, mergers are definitely, you know, impacting these outcomes going forward. I’ll just leave you with this nugget to think about. But going forward, I think we also have to keep our eye on technology, especially AI, and it’s potential to put even greater distance between nonprofit providers in terms of financial performance. Those that this technology is very expensive. So those hospitals and those systems that can afford to purchase this technology will be able to capitalize on it and those that cannot afford it will not be able to access the full potential of these tools potentially, you know, further, even expanding that divide between, you know the more resource and more modestly resourced hospitals and systems. So it’s not an issue that is being talked about expressly as of yet in rating agencies. But at some point I have to believe that technology is going to start moving the needle on the bottom line for a lot of our clients.

Joel Swider: Yeah, great point. And I know, Libby, you had mentioned that, too, in terms of the ASC sector. Let’s talk a little bit about the kind of some of the pressures that we’re seeing in the sector. So at the outset of 24 there were a number of experts that forecasted a continued struggle to recruit and retain a talented labor force, and that that would be one of, if not the greatest drags on health care performance across a number of sectors, inpatient, acute care, senior living home health. Addison. Maybe we start with you on this. I mean, where are we seeing the health care labor market go, has it leveled off this year?

Addison Bradford: Yeah? I asked. As many of you know, my wife works in nurse recruiting. I asked her this last night, and she just said, no that was it, and I think she’s right, and I’m not just saying that because she’s my wife, and she’s right about everything. But I think, more generally. I mean we we see it all over the place. We see, continued Burnout, among providers, that may, or that has continued since Covid. Now I think some of the burnout isn’t necessarily related to Covid, and it’s more related to staffing levels that are in turn affected by Covid. But you know you’re seeing I feel like strikes in in the news every other week or every week. With nurses and other providers striking because of staffing levels within their hospital systems. And you know, it’s interesting. I’ve also seen an uptick, at least in in the state of Indiana, with an increase in lawsuits, negligence, wrongful death, other types of lawsuits that arise from the failure to staff hospitals and other health care facilities at a certain level. So I don’t think in any way we’re out of the woods yet, and it’s been interesting. I know Libby and I were talking before this, that there’s been, you know, on the senior level side there’s intended there’s been some intent to try to fix some of those staffing issues, Libby. I don’t know if you can speak more to that.

Libby Park: Yeah, absolutely. I can. Thanks Addison. First, though, I second, that your wife is wonderful and incredibly intelligent. Great on the legal front of these types of staffing challenges. CMS. Has absolutely kept a pulse on what’s been going on, and as it relates to the long term care front. I wanted to flag to our attendees that CMS. Published a rule May 10th of this year, that is, was effective just last month, June 21, 2024. Regarding minimum staffing standards for long term care facilities and Medicaid institutional payment. Transparency reporting final rule. That is a mouthful. But in short, the rule requires minimum staffing standards in nursing homes and long term care facilities. The commentary that was included in the Federal Register relating to this Federal rule really echoed what Addison discussed, that
there are staffing shortages which result in or quality of care, staff, burnout, high turnover, which implicates the health outcomes of these types of facilities, and CMS’s goal in promulgating this rule was to hold nursing homes accountable for providing safe and high quality care for nearly 1.2 million residents that are in these Medicare and Medicaid certified long-term care facilities. A few of the key requirements that are included in the rule are an increase in registered nurse staffing requirements. This will require an Rn. To be on site 24 HA day, 7 days a week, with certain limited exceptions, as well as an increase in the hours per day of resident care, which is a combination of direct Rn. Care as well as direct nurses aid care, and the new requirement is 3.4 h per resident day. There are different time frames for implementation of the requirements set forth in the rule depending on geographic locations up to 5 years for rural facilities up to 3 years. For non rural facilities. However, all facilities need to take steps to implement a facility assessment update a general plan which most facilities already have by August 8th of this year. So CMS. Did roll out some aggressive timelines. But the initial deadlines should not be hopefully a large lift for these facilities.

Folks should know that there are also certain exemptions, exemptions in limited circumstances where a workforce may be unavailable, or if a facility is making a good faith effort to hire staff, but just cannot locate them. Other documentation requirements are also needed for the hardship, exemption, but they are available in limited circumstances in terms of estimated cost. Associated with these requirements for increased staffing. CMS. Estimates that approximately 53 million nationally will be needed in year one for implementation, with an escalation of up to 43 billion in year 10, and CMS. Acknowledged in its rule that there is uncertainties about how facilities will bear the cost of meeting these types of requirements, and they suggested a three-pronged approach that either the facilities one reduce their margin or profit to reduce other operational costs, or 3 increase prices charged to payers. So the prediction is that the costs will likely be shared between the facility operations as well as payers. On a final note, CMS. Did also announce that it is launching a new investment campaign of over 75 million 75 million dollars to launch a national nursing, home staffing campaign. And the goal here is really to incentivize nurses to work and nurses aid in the nursing home environment. Things like tuition, reimbursement, enrollment training, finding placements with job services are a few things that are included in CMS’s proposed funding for to support the staffing initiative.

Addison Bradford: Thanks, Libby, that’s helpful. If I could just add 2 more points on. This is, you know. I I think, in terms of looking forward further. I mean the turnover rate. I might think of my nurses last year improved like 2 and I. You know I would wouldn’t be shocked if it was 2 this year, and I think really, until we see a you know more supply of physicians and other providers, I mean, the met school classes are increasing, but they’re increasing very marginally, and our immigration system isn’t going to be reformed. It seems like anytime soon to allow more doctors from outside the country to work in our hospital. So you know, until again that supply keeps up with the May demand. I wouldn’t be surprised at this, we’re talking about the same issues next year.

Andrew Dick: Yeah, I know, I, I have one more thought. I don’t know if others have seen this. But I was listening to a podcast over the weekend that’s hosted by a Michigan hospital, CEO. And he said the State of Michigan tried to impose a similar staffing mandate on inpatient hospitals, and that bill was defeated. But I thought it was interesting that the hospitals are watching for similar legislation and the CEO and the podcast he said. You know we’re having such a trouble. Staffing our hospital, he said. If we’re forced to have minimum staffing standards that, he said, it’s probably going to force us to scale back the number of beds that we actually operate. And it was a really interesting discussion, not getting political. But if if anyone’s interested, it was on the rural health rising podcast really great, podcast hosted by a really dynamic CEO. So I thought that was interesting as well.

Joel Swider: Yeah, Andrew, that’s a great point. I’m Olivia. And you said CMS’s response to, you know, providers who were worried about the cost of these minimum staffing standards. CMS’s response was to reduce their profit. Margins. Right? But it’s like, you know, the Andrew, I think you know a lot of people have decried the sort of stratification in health care where you see some of the more wealthy areas getting the higher acuity and more specialty care while some of the more rural or lower population areas are forced to cut back. And you know, I think there’s an economic reality there. As much as you know, CMS or other regulators would love for everything to to be equal and to have you know, as much staffing as possible. It’s just, you know, not economically feasible in certain communities. And so I think there has to be some consideration for that, my personal view. But let’s talk a little bit about senior living and long term care going into 2024. The deal volume was down, and experts had attributed this to high interest rates, higher cap rates, slower recoveries and occupancy, and generally, like we’ve talked about increased operating costs primarily due to the labor market.

There were several sources that released their own senior living outlooks for 24, and those were mixed. Hilltop had said that the sector would probably move more or less sideways in 24 jll. Had anticipated that occupancy would continue to recover, particularly as the over 75 population grows and the Argentine forecast said that the Western and Southern US would see the most recovery while labor would remain a challenge across the country. Andrew, maybe we stick with you on this question, as you’ve observed, the senior living market so far this year. Who was right, and where are the growth opportunities for the remainder of the year?

Andrew Dick: Yeah, it’s interesting, Joel. I’ll break down this sector in 2 different parts when we tend to talk about senior living. Sometimes you can that includes assisted, living, independent living, and then sometimes skilled nursing is included, that in that industry as well. But I really group assisted living and independent living together and then treat skilled nursing a little differently. We saw a lot of transaction volume in the 1st quarter of this year in the skilled nursing industry. I think, Joel, we featured in one of our updates one of the M. And a reports that covered the skilled nursing industry, and there was a huge spike in transaction volume in the 1st quarter. That that I don’t think anyone was expecting but based on all the data we’ve looked at. That transaction volume was driven by financial distress and skilled nursing industry where some of these smaller skilled nursing communities, or even some of the regional players who were under tremendous financial pressure were either forced to sell or merge with a stronger operator. And so I thought that was an interesting data point that I, personally wasn’t expecting. In the 1st quarter in the assisted living and independent living sector. I think certainly, construction, new construction is way down transaction volume, I would say, is down as well. What we’re really seeing is a repositioning of assets that were built maybe 4 or 5 6 years ago. It seems like what I’m hearing in a number of markets is that there was too much construction, too many beds and some of the operators are really struggling. And so they’re trying to reposition those assets by bringing in new operators or managers to see if they can write the ship and if they can’t they’re going to have to look for an exit strategy. Because, as others talked about on this webinar. Some of their mortgage debt is coming due. It’s maturing, and they’re under tremendous pressure to try to figure out how they can either increase occupancy or increase rent, and that’s really hard in the assisted living and independent living sector from what I’m hearing, and so I’m working with one operator right now who’s going in and helping a number of those underperforming communities really trying to figure out what they can do to get these communities and better financial standing in hopes that if they’re able to do that they can sell them maybe over the next 12 to 24 months. But again, what I’m hearing is, it’s really, really challenging. Right now, it’s hard to refinance the debt that was initially negotiated for some of these communities 5 6 years ago. It’s tough right now. At least that’s what I’m hearing. I’m curious. If others have I’ve heard the same thing, but that’s again of what I’m hearing from folks I’m working with.

Danielle Bergner: Andrew. That’s very consistent with what I’m seeing, too, with clients, and just in the market generally, I think the nonprofit operators of independent and assisted living are still able to access. You know, capital resources like HUD financing and tax exempt bond financing, and they’re still able to pencil out new construction or project rehabs. Whatever the case may be, the for profit developers and operators are really struggling. They’re, you know their capital options are extremely limited. I’m seeing very little bank capital with much of an appetite for senior living generally right now. So unless you’re willing to, you know, to access HUD the HUD, you know the HUD financing, which many are not willing to go down that road. I think it’s very difficult right now for anyone other than nonprofit operators to build new.

Andrew Dick: Good points. Danielle.

Joel Swider: Daniel, we had a question that came in, or for really for anybody a moment ago, and since you mentioned that dichotomy between the for profit and the nonprofit operating partners in in these JVs. The question is, you know, we’re seeing. So this this person wrote in saying that you know they’re seeing. An impediment in securing capital for new joint venture assets like behavioral health and erfs, as some JV operating partners are promoting lease guarantee burn offs based on operating profit, and you know the question is, do we foresee a change in this? Or do we? Do we think that nonprofit health system partners understand this additional cost that they’re being burdened with. I don’t know if anybody had thoughts on that, and I think it’s broader than just one particular sector. Any thoughts on kind of these lease guarantees, and the dichotomy between the nonprofit and for-profit partners.

Danielle Bergner: I’ll start, I’m sure Andrew has some thoughts on this, too. He and I had a lot of conversations about these JV guarantees. I would say, this topic is always difficult, and I I have not worked on a health system. JV. Deal where this has not been one of the short list of major business issues. And you know a couple of things that that we think about from the hospitals. Perspective is one is the guarantee pro rata. So are you guaranteeing the entire lease obligation, or just a pro rata share in relation to your JV. Partnership. That’s something we always consider, and then the burn off. I view that more as a business issue with the landlord and my argument with the landlord on that is typically, listen. You effectively have a credit tenant here. And when you know when you see X number of years of operating success, I do think it’s reasonable frankly, for the landlord to entertain burn offs. I don’t think that that’s an unreasonable request in today’s market. I would say we get burn offs more often than not getting them so I I actually don’t think that that should be maybe you’ve had a bad experience with some particularly stubborn landlords. But I haven’t. I haven’t been able to. I’ve never been able to not resolve that issue, I guess. Let me put it that way. The other point I’ll just make quickly is just always be careful about compliance issues with these JV guarantees because there are compliance considerations. And if your JV. Partners are referral sources, for example.

With respect to the portion of the obligations that you’re guaranteeing in relation to the overall benefit, so that’s always A topic for valuation as well.

Andrew Dick: I think Danielle did a great job of summarizing the kind of the issues we think about. Joel. I also think it’s educating the lenders and the investors on these deals, because we’ve seen a number of new players come into the industry who maybe aren’t as familiar with how, as Addison noted earlier even what a specialty hospital is and then understanding the business model. And from what I can tell, in many cases these joint venture specialty hospitals are quite successful financially. Once they get off the ground, which does justify a burn off of the guarantee, it’s just understanding what type of asset you’re investing in or making a loan on and that that takes some education because these are very specialized subsectors of the health care industry.

Joel Swider: Yeah. And I think, too, I mean, the one thing I would add is on the anti kickback statute piece that we often have to deal with is, you know, what’s the value of that guarantee? And making sure that it’s being taken into account in the pro forma so another prediction that all render had included in our outlook for the year was the continued increase in the tightening regulatory environment. In 2023 we had seen the FTC. Homing in on what it viewed was kind of anti-competitive M. And a activity. There were ownership, disclosure, requirements that went into play for sniffs. We talked about minimum staffing. We talked about the State Co. but the prediction, at the time at least, our prediction was that this kind of governmental oversight would continue to tighten the regulatory environment this year. You know, we had a couple comments come in as to the steward health bankruptcy, and whether that will potentially lead to future and increasing scrutiny from regulators. Addison, let’s start with you on this, as you look over the past 6 months of the year in terms of regulatory activity. What kind of a picture do you see?

Addison Bradford: A mixed back for sure. I mean you. You’re absolutely right. And you cited to the you know, some of the initiatives we’ve seen at the Federal level in terms of anti competition in terms of, you know, trying to get rid of non-competes we see certainly an increased focus on private equity and health care, both at the State level and at the Federal level.

But at the same time. You know, as Libby described earlier. There’s been loosening of State coin laws, and you know I mean, the ultimate room is, you know, the lower decision issued by the Supreme Court last month in which, you know, they essentially got rid of chevron deference. Which will, you know? We, we, you know, allow for potentially greater challenges to, you know, Federal regulations. So you know, it’s a really murky picture. Now, that’s only getting murkier because of the different. You know, the Presidential election that’s later this year in the, you know, clear difference and posture. As to the administrative state that the 2 parties are taking.

Joel Swider: Yeah. And Addison, could you? Just for those who aren’t lawyers on the on the line could you talk a little bit about the chevron deference, and what that, what the implications are, or could be for overruling that.

Addison Bradford: Yeah, no problem. So chevron deferences generally statutory interpretation to tool. So if there’s an ambiguous statute the courts are generally going to defer to a Federal role agency’s interpretation of that statute. and so what the Loper decision handed down last month said was that we’re not going to give deference to the agency interpretation, said, We’re, going to you know, look at it under our typical rules. Assess your interpretation whether it is reflective of the ultimate statue so we, you know, it’s been a month, so we don’t have a ton of litigation that’s really fleshed out on that. But again, the kind of deference that CMS and other Federal agencies have been given doesn’t exist anymore, such that there’s greater opportunity without, you know bar another legislation by Congress to challenge those rules.

Joel Swider: So in the last couple of minutes we have left here, Andrew. I know something you and I have talked a lot about is restraints on private equity, and I think it falls into this category of, you know, regulatory oversight. We’ve got at least 4 States now, with some kind of restrictions on private equity investment in health care real estate, particularly Minnesota, Connecticut, California, and Oregon and just a couple weeks ago there were 11 State AGs who signed a joint letter to the DOJ, FTC. And HHS. Basically expressing concern as to what they viewed was the adverse effect of private equity and its effect on consolidation in the health care market, I do think. And we saw a headline recently that the market is still only maybe 3.3 or something percent private equity owned. But there’s certainly been a lot of focus on this area. Could you talk a little bit about that, and how that’s either restraining or that our clients are being aware of that.

Andrew Dick: Yeah, it’s really interesting to watch the States propose legislation in this area.
Some of it is reactionary, like Massachusetts, where they have a bill that passed their State House restricting hospital sale lease backs, and it was really targeted at real Estate Investment Trust, which is awfully narrow and most of the headlines that I’ve read, and the stories I’ve read suggest that that bill was really targeted at what happened with the steward health care sale. Lease back with one of the major REITs. And I’m not sure that’s the right approach, because that seems awfully narrow.

But if you really dig deep. And if you look at what some of the State attorney generals are are really focused on, they’re worried about communities that have one hospital. I know we’re painting a broad brush by saying the regulation of private equity and health care. But what they’re really worried about are these communities that have one hospital? And if that hospital closes it could leave a community without critical health care services, and that can be devastating to a community. And so if you really dig deep. I think that’s really what’s brewing underneath here. But then some of the bills that come out cover even a broader range of health care services that could even include private equity transactions that, for example, roll up of physician practices which have a very different impact on the health care environment. That for most residents of their community. So I just think, we’re going to see more and more activity over the next 12 months, I think. Really driven by the steward. Health, bankruptcy! My hope is that things shake out with Stewart health care in a way that’s positive, and that the owners of the real estate are able to retent those hospitals. But I did talk to someone in Massachusetts a few days ago who said. You know one of their hospitals is in a in a rural community, and it’s going to be really hard to find another operator that’s willing to go in there because the margins and at that hospital weren’t very good, and so I can appreciate why, an attorney general or State legislator is trying to regulate some of the activity. I just think it needs to be thoughtful because there are some private equity providers, many in which that are, that are doing good things. We just need to make sure that we’re being thoughtful about the legislation.

Joel Swider: Well, with that we’ve reached the end of our time, thanks to everyone for tuning in today, and thanks to our panelists, a quick plug if you like this content. We have a weekly briefing that features the top 10 health care real estate stories from the week prior, and we’d love to add you to that list. So just reach out to us. We’re happy to do that.

How Does Real Estate Fit with Transaction Strategy at a Large Health System with Vikas Sunkari of SSM Health

How Does Real Estate Fit with Transaction Strategy at a Large Health System with Vikas Sunkari of SSM Health

Joel Swider sits down with Vikas Sunkari, Senior Managing Counsel at SSM Health, to discuss how a large health system handles the real estate component of M&A transactions large and small. Vikas illustrates the importance of timing, cultural fit, and handling compliance concerns in health care transactions.

Podcast Participants

Joel Swider

Attorney, Hall Render
jswider@hallrender.com

Vikas Sunkari

Senior Managing Counsel, SSM Health
Vikas.Sunkari@ssmhealth.com

Joel Swider: Hello, and welcome to the Healthcare Real Estate Advisor podcast. I’m Joel Swider, and I’m an attorney with Hall Render, the nation’s largest healthcare focused law firm. I’m joined today by Vikas Sunkari, Senior Managing Council at SSM Health. Vikas, thanks for joining me today.

Vikas Sunkari: Thanks for having me.

Joel Swider: SSSM, as we’ll hear in a moment, is a large health system with sophisticated legal and strategy departments. So, today I’m excited to learn more and to share with our audience about how SSM handles its real estate as part of its larger M and A transaction and alignment strategy. To start, Vikas, could you give me a bit more background on SSM as a health system?

Vikas Sunkari: Sure. So, SSM Health is a Catholic nonprofit health system. It was initially founded in 1877 by the Franciscan Sisters of Mary. They came from Germany to St. Louis in 1872. Their initial work was, I think, there was a smallpox epidemic going on in St. Louis. So, they were really focused, then, on serving a very vulnerable community. And that mission persists through today. It’s a large part of our identity, and our mission to serve the communities that we’re in, to be present for our communities and our patients. It’s exemplified in our mission statement, which is, “Through our exceptional healthcare services, we reveal the healing presence of God.” Today, SSM has 40,000 employees, about 11,000 providers, and that’s across 23 hospitals and several medical groups that are regionalized in nature in Missouri, Southern Illinois, Oklahoma, and Wisconsin. So, that’s our health system in a nutshell. There’s probably a lot more to say, but I think that encompasses a high level overview of what we do.

Joel Swider: Yeah. So, Vikas, how long have you been at SSM Health? And what was your path to your current position there?

Vikas Sunkari: Sure. So, I’ve been at SSM for about seven and a half years. When I came to SSM, just immediately prior to that, I was working in the telecommunications industry in an alternative legal role, if you will. There I was doing leasing and land use work for some of the telecommunications carriers, like AT&T, Verizon, companies like that, putting up cell towers and rooftop installations. So, it was real estate work in a sense. That was in Chicago. I was actually, for personal reasons, trying to relocate to St. Louis. I was trying to be close to my now wife. So, when I was looking for other opportunities, I think I wanted a shift back more into a traditional legal role, and I saw that SSM was seeking an attorney specifically to assist with their commercial real estate matters, commercial real estate contracts, leases, and whatnot.

So, to me, that seemed very well aligned with what I was doing and a natural progression to what I was doing in the telecom industry. It was similar nature, but also moving forward into the path of commercial real estate matters, which is something that I was pretty interested in towards the end of law school and through some other job opportunities I had in law school. So, I really was interested in that opportunity and I came on to SSM and jumped right in and have really flourished in that practice area and some others since I’ve been with SSM.

Joel Swider: That’s neat because I could have used your help the other day. I was helping a client review a cell tower access agreement for a hospital building. So, I wish I would’ve had your expertise for that. When you made that move, obviously, you mentioned some geographic reasons, but was there any fork in the road moment? I mean, obviously, there are some parallels for sure on the real estate side, but was there any fork in the road that made you realize that, “I want to move this direction with my career?”

Vikas Sunkari: Yeah, I think there was. So, in my old career, which I really did enjoy it, I really appreciated the organization I worked with, the people I worked with. It was a small business environment, which was nice, but I was getting more into the business side and less into the legal side of things, and I felt like maybe I wasn’t using the skills that I wanted to use. So, seeing this opportunity showed to me, I could maybe use more of the legal side of things. Not to say today, I do work extensively with our business people and still wear some of those hats, but I wanted to shift back more to the traditional legal type role. So, that was a big motivating factor for it.

Joel Swider: Sure. So, Vikas, your title is Senior Managing Council. What are your areas of oversight and expertise within the organization?

Vikas Sunkari: So, I have two counterparts that have the same role as me. We oversee a team of six attorneys who manage transactional work for the entire SSM health system. So, across regions. And our work, among other things, that primarily involves the development, drafting, negotiating of a variety of contracts, mostly physician contracts, whether those are with individual employed physicians or independent contractors or larger medical groups that are hospital based. Also, other clinical service agreements, and then of course real estate arrangements, whether those are leases or timeshares, development matters, construction, purchase and sale of property, among many other types of agreements.

But that really encompasses the bulk of what we do, and obviously a large focus of our work is to ensure compliance with federal healthcare regulations. So, stark and anti-kickback. Throughout that, as well, in addition to actually working on maybe new contracts or changes to contracts, we’re also giving guidance on various either transactional general matters or matters that are specific to a certain contract. If a dispute arises or there’s a question about interpretation, we work with our business people to give them advice and guide them to resolve any particular question or concern they might have.

Joel Swider: Well, thanks for that introduction, Vikas. And just to set out the goals for this particular episode, SSM Health has been involved in a number of large transactions, at least the ones that have made the news in the recent years. I’m sure there have been many other smaller transactions, as well. Things like acquisitions of hospitals, acquisitions of physician groups, and a variety of other partnership and alignment transactions, plus all the day-to-day real estate management activities that are involved with running a health system. And obviously, each of these transactions and scenarios is unique. But our goal today, my goal, is that we can try to uncover some common threads that our audience could apply more broadly when they’re dealing with healthcare transactions in the future. So, to that end, Vikas, could you give me an idea of what are some of the types of acquisitions and transactions that you’ve been involved with in recent years?

Vikas Sunkari: So, I’ve been involved with pretty much all the varieties of acquisitions that SSM will undertake. Those can be as small in scale as those that involve, I’ll give a couple examples. On one end of the spectrum, you have just a simple acquisition of maybe some pieces of equipment from a physician practice, or maybe we’re acquiring medical records, or we’re acquiring both and that practice might be closing. That’s one flavor of acquisition. No real estate considerations in a situation like that. Maybe the next level up is when you’re, similarly, acquiring assets, records, but maybe we’re taking over a lease because the practice is closing. That could be a lease that we’re taking from a third party, or we may be leasing space from a physician who owned a building. I know I’ve done at least one of those where we had to enter into a new lease with that physician.

Then similarly, we have situations where we acquire an entire business or the practice itself, like the going concern of that practice, and we fold them in to one of our medical groups. We employ all their physicians. You might have a situation there where you’re assuming a lease again, or you could be assuming multiple leases, depending on the size of the group. And then, just rising in scale from there. They look the same, but at least in concept, but then you could have larger acquisitions where you’re acquiring a practice or perhaps even another hospital or a large medical group, and then you’re assuming multiple leases and/or acquiring real property that that practice or that other hospital might own, and then the complexity rises from there.

Joel Swider: So, Vikas, in that variety of transactions, I’d like to think through what are some of the biggest challenges that you’ve faced, and how you got through them, how we can learn from that. Maybe starting with the due diligence phase, what are some of the challenges that you face? To the extent there are common threads there, what are some of the challenges that you face in the due diligence phase of a transaction like that?

Vikas Sunkari: So, I think for one, no matter the size, I guess even in a small transaction, we’ve got to figure out what property or what lease could be involved in this acquisition. If we’re acquiring the practice, we’re acquiring the assets of a small practice, do they need us to take over a lease? Or are we trying to take over space that they operate in, is one question. And then, if that is the case, that’s the first questions. Do we have a need to occupy the space that they were in? Do they own that space? Do we have to enter into a lease with the person we’re requiring it from? If not, who is the party that might own the space that we have to enter into a new lease with, or assume the lease that the prior owner of the practice, I should say, held.

And then, along with that, if there’s a third party landlord out there, we’ve got to figure out what is their status. Are they implicated by our stark and anti-kickback? Are they a referral source in themselves? Or they could be a lot of different possibilities. We could be entering into or assuming a lease from a referral source, or it could be a commercial landlord, or it could be one of our large institutional rate type landlords. And the same becomes true even in a large transaction. You’re just doing that at a greater magnitude. Instead of looking at one, you’re looking at possibly 10 or 20, which obviously increases the amount of work you have to do up front to both figure out what’s out there. I think once you figure out what’s out there, the next question is what do our business people who are managing this transaction or managing this acquisition, what do they want to take over?

So, let’s use the example of a larger transaction. If there’s, let’s say, 10 locations, we’ve got to figure out what leases are involved, and then what are the terms of those leases. And by a term, I actually mean the duration. How much time is left? Do we want to assume those leases or not? What compliance obligations do we have? What federal healthcare regulation compliance obligations do we have? Depending on those leases that we do intend to stay with, we have to figure out what our termination rights are in case there’s a different strategy about those spaces. Or maybe when you’re acquiring so many, there may be concerns of, over time, maybe we want to reduce our space or consolidate that space that this group or this other hospital was using with the existing space that we had. So, there’s a lot to wrap your arms around in the situation like that.

And a lot of thinking to be done on the business side of things, which really is a combination of maybe the individuals who are leading the acquisition who could be people looking at it from a strategic standpoint. If they’re not, you’ll want to have your strategic people involved to advise if this fits maybe in their vision. We need to get our facilities, our real estate team involved to figure out how do these properties fit with their goals. And usually, they’re already aligned. I mean, in our case, there’s usually already a cohesive vision about what they want. So, it’s not so much getting the people to talk so much. It’s more about everyone being able to understand what that vision is so we can accomplish it together.

Joel Swider: So, Vikas, you mentioned at the outset dealing with compliance concerns. One question I have on that front is suppose you go through your due diligence and you find, okay, there’s one or more concerns. Let’s say there’re leases. How do you, then, work with the business team to determine is this a risk we’re willing to take? How do we isolate the risk? Maybe it’s something so big that we wouldn’t close if that issue is still open. How do you go through that analysis and the interplay between the legal function and the strategy function?

Vikas Sunkari: So, I think it’s helpful to think about what the downside could be or what risk we’re really talking about assuming, and that’s that we could be acquiring a non-compliant lease. And I’ve seen it happen at least in cases where maybe the prior landlord-tenant relationship didn’t have the same stark or anti-kick back implications. So, I think upfront, let’s say, we were acquiring a practice or acquiring another hospital and then they had a lease, either as a landlord or tenant, with a referral source. And the first thing we’d want to see is is this lease in itself compliant? Or is the rent fair market value? That’s going to be probably the biggest thing to be paying attention for.

And if it’s not, or we aren’t able to obtain that confirmation, we have to let our business people know, before we make this assignment effective, ideally if that implication came up or that there was a concern about being compliant, we’d want to make sure we get our new fair market value opinion, for example, initiated to either support the rate or to give us, I guess, a negotiation point to say, “Look, we’re going to acquire this practice, we’re going to assume this lease with X landlord, and we need to make sure that the terms are compliant with stark and anti-kickback because of the nature of our organization and what our risk tolerance is,” and making sure that we can do that timely before the acquisition closes or before we would actually assume that lease.

And also, we got pushback, I’m sure at times. I don’t have a particular instance to think of, but people are usually used to thinking, “We’ve always done it this way.” And when you bring a new party in, we have to communicate we have a different tolerance for risk or have a different set of obligations. The prior parties may not have had to comply with stark or anti-kickback, for example. So, we have to really communicate that and get the timing right, especially, I know we’re going to probably talk more about that shortly, but the timing is an interesting factor of it because, let’s say, if it’s a small transaction, if you run into some real estate issues or some real estate FMV issues for example, since it’s such a big part of the transaction and it might be a smaller transaction, you have more leverage to, I guess, get that issue resolved before the acquisition closes, for example.

In a very large acquisition, the real estate’s only part of it. So, you’re really under pressure to get this piece resolved so it doesn’t delay the larger acquisition, which could have a lot of other moving parts. Real estate’s just one part of it, and you don’t want to jeopardize other aspects of it or hold up the rest of the deal to resolve this one component of it. But it’s still crucial, obviously, to get these in hand because you don’t want to end up with a bunch of compliance issues after you close either.

Joel Swider: Well, yeah, that’s a great point, Vikas. And let’s dive into that a little bit more because you mentioned the timing. Let’s say that we’ve gotten through our due diligence phase, everybody’s good to go, we’ve got the green light, and there’s a lot to be done between that time and the lead up to closing. What lessons learned or challenges are you facing during that period?

Vikas Sunkari: So, I think it’s a lot to essentially be done, and you can break it out into a couple different areas. So, one, you’ve got your due diligence of what leases are out there, what are our requirements in order to assume those leases if we choose to. And if, let’s say for example, there’s 10 leases, three of them are with referral sources. Then, we’ve got to make sure that we get all of our compliance matters in hand before the closed date. For the other ones, we just want to make sure they get signed by the closed date. And then, on top of that, you may have other real estate matters, like acquiring property, and then that adds another level of timing concerns. So, if there is an acquisition of property involved, then we’ll have to be doing our title work and our survey work and trying to make sure that aligns with the larger acquisitions close date.

So, we’ve got to really pay attention to the timelines and make sure that people are communicating not only from our business people and our real estate people talking to the other parties or, I guess, the other parties on the real estate side, as well as the larger transaction side, to make sure we can get all of our documentation in hand and complete all of our steps in advance. So, like I mentioned earlier, let’s take the example of if there’s an acquisition of land. I mean, in a pure purchase or just purchase or sale of land, if there’s some title issues that come up, the parties might say, “We’re not able to cure those.”

And then, the purchaser has the ability to walk away, and they can make a informed choice if they want to do that, weigh out the risks, and either decide to proceed or not. You lose that leverage in a larger transaction. You don’t have as much flexibility to say, “Should we walk away from this deal?” Of course, if there’s a major issue, it’s got to be dealt with, but you have less of that leverage to say, “Well, I’m walking away from it,” whether you’re using that as a negotiation tactic or if it’s the actual intention.

Joel Swider: Yeah, that’s a great point. The distinction that you raise between the pure real estate transaction versus real estate as a small part of a larger transaction, I can see how that would change some of your remedies or the leverage that you might have to get them to cure things. What other aspects, Vikas, should we be thinking about in terms of whether it’s a large or small M and A transaction? What other themes or challenges do you see cropping up time and again?

Vikas Sunkari: So, this hasn’t quite come up, but I could see how it would come up, for example. So, let’s say there’s an acquisition, and there’s a lease that the acquiring party would be assuming. It could be with a landlord that they already have a relationship with, especially if it’s a large breed type landlord. There’d be a question there of does the lease that is being assigned, or that we’re assuming, does it sync up with the deal terms we have with that landlord? If you’ve got a negotiated lease or template that you work with with a larger landlord, then you wouldn’t maybe want to assume another party’s lease. You might want to rewrite that lease on your template, for example. So, that’s a consideration. And also in a situation like that, come to think of it, if the rents inconsistent, that would pose an issue.

Maybe it’s paying rent at a nearby location that’s been negotiated. It’s been vetted either by fair market value or broker’s value opinion, for example. We want to make sure those are consistent for a number of reasons. Another consideration is that you could be acquiring a lease that is essentially with another one of your system’s entities. So, if you’ve got now intercompany leases, there’s a question of are they needed? In our case, we like to maintain intercompany leases because it’s a good way of for the parties to understand what’s out there. Just a good best practice. But we’ll want to make sure that those are captured, especially if you’ve got, let’s say, one entity is nonprofit, the other’s for profit. You definitely want to make sure that you have the lease in hand there. So, that’s another consideration. I mean, in other cases, though, maybe there’s an intercompany relationship that’s now being formed, and a lease is no longer necessary. So, that’s a step to validate. Let’s see.

Joel Swider: What about employment agreements, Vikas? Because I feel like, in the last couple transactions I’ve worked on, we’ve had some issues there in terms of timing. And, well, we need a go-live date of January 1st, but the parties aren’t ready to move on the asset acquisition side yet. Have you come upon any issues like that?

Vikas Sunkari: Yeah, yeah. And I think, luckily, we’ve gotten the timing lined up, but that often can be actually in a smaller transaction, for example, determinative of the deadline, if you will. X physician needs to start, or the practice we’re acquiring, that physician needs to become our employee on a certain date both because, well, I guess the initial step is that there’s certain paperwork. I think IRS paperwork that needs to be filed and other state paperwork that needs to be pretty precisely filed to change the employment status of that person. We’ve got onboarding concerns. There’s certain requirements, I guess, when someone would have to file their paperwork to show that they’re an employee, I think you can push that out. I don’t think you can pull it in. You can’t backdate an I-9, I believe. So, that can have a pretty strong effect on what is our timeline. And it’s also a matter for that practice’s patients, for example.

If they’re going to come over and join one of our medical groups, they’ve got to let their patients know, they’ve got to send a communication out, and you don’t want to change that date a whole bunch because some of the steps that are needed to complete the deal are lagging or haven’t been addressed. So, I guess another thing that comes up with employment arrangements, too, that was recently was brought to my attention was wanting to make sure that the terms of the employment agreement, if there are some, if there’s one or multiple, we want to make sure that those terms are compliant with fair market value on their own, and that goodwill from the acquisition isn’t being transferred through the employment agreement. Let’s say you acquired some assets, that all syncs up with your fair market value opinion, but if you give them an extra couple of thousand dollars and their employment agreement, that would feel a little problematic. It would be transferring the value that should have been captured in the asset acquisition that maybe wasn’t warranted and putting it in different buckets. So, that’s something to be mindful of, too.

Joel Swider: So, Vikas, these transactions, I know you may not be able to speak specifics on a given transaction, but a lot of these I could see being issues that arise on a large transaction, say. Are there meaningful distinctions between a large transaction and a small transaction? Or are they really equally complex, just different purchase price? How do you compare those to the extent that you’re staffing. For example, on your team, you say, “Well here are the expertise that the various attorneys and business leads that we need to be involved.” Is it largely the same? Or would it differ?

Vikas Sunkari: I think it’s pretty similar in concept. There’s a lot of the same moving parts depending on the size of the transaction. I mean, I think in a small one, you’ve got to account for the real estate, the employment matters, the equipment that might be involved. You’ve got to get a lot of the same type of paperwork or contract or bill of sale. You’ve got to get all these same types of documents involved. But just the scale of it. How many of those are you having to do? If you acquire a small practitioner, you’re doing one or two employment agreements. If you’re acquiring another system, you might be doing hundreds of employment agreements, and that’s a heavy lift.

So, I guess there could be other concerns depending on the size of the transaction that are just necessarily going to be more complex. With a larger health system, like there may be third party agreements, for example. If you’re acquiring another large practice or another hospital, they might have other arrangements with other medical groups or other healthcare entities or other businesses that are, maybe, not necessarily healthcare. I guess whether they’re providing or receiving the services. You’ll see that more in a larger transaction, certainly, than you will in a smaller one just because a larger entity’s going to have a lot more third party arrangements that they’re offering to various parties.

Joel Swider: So, Vikas, last question at a macro level, and then I’d like to get into some quick lightning round. But taking a step back and just broadly speaking, how would you say SSM Health is able to leverage its real estate as part of its growth strategy?

Vikas Sunkari: So, I guess it depends. I mean, we’re always trying to get access for our patients. That lines up with that mission and what we’re all about. So, the real estate, if we can acquire a practice, whether that’s because that person wants to close up or they want to become part of us, that allows us to maybe take over space that they’re in or assume the space that they’re in and provide greater access in certain areas. We’ve been able to do that. Again, we operate in multiple areas. Some of our regions are more metropolitan areas. For example, I mean, I’m here in St. Louis and a lot of our reach in St. Louis is in the metropolitan area. But in other regions we’re in more rural areas, so that can have a pretty significant impact. I would say it’s maybe less about growth and more about that access. I think that’s the crucial part of it, and that’s what you hear people within the organization talking about and really valuing, being able to provide services to more people.

Joel Swider: Well, Vikas, lightning round. A few questions about you personally. What’s a fun fact from your childhood?

Vikas Sunkari: I thought about this, and I thought about what would be interesting. And I just looked around the room that I’m in, and I came up with something good, which is that I used to actually be a pretty diligent comic book collector. Not so much these days, but I still have a bunch of them from when I was young and trying to get my son into it a little bit. But we might have to wait a couple of years for that.

Joel Swider: Nice. Any great values that you don’t want anyone touching because they’re worth so much money?

Vikas Sunkari: No, nothing like that. I used to have stuff like that, and I didn’t have the good sense to keep any of it. So, nothing too valuable.

Joel Swider: What’s your biggest struggle right now, whether personally or professionally? What is it that you’re working on?

Vikas Sunkari: So, I guess one struggle is probably just there’s a lot that I’ve got to manage for the breadth of what my role is, both as a manager and as counsel to my organization. So, keeping everything prioritized, getting what needs to get done the most efficiently. But I think my biggest struggle personally, I think, is I have a pretty good work-life balance and that’s very fortunate for that. I’m very grateful for that. So, with that, it’s not necessarily a bad thing, but my struggle, I think, is trying to be a really thoughtful parent. I think it’s something that I’m always trying to learn, and my kids are getting older and I’ve got to grow with them and learn what they need and just try to give them what they need from a both mental and emotional standpoint. Just be there for them and learn with them and spend time with them. So, not necessarily a struggle, but something that I put forth a lot of effort into to try and be on top of.

Joel Swider: Yeah. Well, when you figure it out let me know because I agree. It is very, challenging.

Vikas Sunkari: I’m guessing it’s going to take about 50 more years.

Joel Swider: Right. So, Vikas, what’s your favorite way to self-educate?

Vikas Sunkari: So, when it comes to just maybe non-legal or just general topics, I mean, I guess lately, because I think so much of my job involves reading over things, I tend to listen to stuff more. So, I’ll learn more about history and whatnot or other things that interest me through podcasts, or listening to something is probably the best medium for that. When it comes, though, to learning more about what I need to do for work, what I need to do professionally, obviously attending CLEs or other programs. Maybe not so much CLEs, I guess more seminars that come up my way are a really good way to learn, a really good way to hear what’s going on out there. But also, on a more specific level, I think learning from more experienced attorneys has been the best way for me to learn.

When I first started off at SSM, I didn’t know a whole lot, and I have a good example of maybe the best way for me to learn in that. I think the first time I had to really deal with a real estate purchase, I didn’t quite know all the steps, and I bought a book. And I don’t think I even read through it. My father-in-law is a real estate attorney incidentally, and I ended up talking to him about it, and that was a lot more insightful to me than the book was. And then, since then, on the same note, I’ve worked with outside counsel a lot to have them walk me through things, whether it was, maybe, a general matter or giving me the framework to walk through something, or if it was actually a specific transaction. Maybe, at first, rely more on them.

And then, over time, I’ve been able to take the driver’s seat more on those. And also learning from peers, like yourself. I mean, I’ve brought up a lot of interesting and unique fact patterns your way to get your advice on, and that’s been really helpful for me to learn and also to share some knowledge with the rest of my team. And then, lastly, I think learning by doing. Sometimes, there’s really no other way just to put yourself out there, and sometimes you’ll make mistakes. But then, I mean, there’s plenty of times I think I’ve done things improperly, and I’ve had to fix them, or teach myself how to do them correctly. And it’s not always pleasant in the moment, but after the fact, you can look back and see that something that seemed completely foreign a couple of years ago is now very familiar.

Joel Swider: Vikas, since you started at SSM Health seven and a half years ago or so, what has been the biggest shift that you’ve seen during that time?

Vikas Sunkari: I guess the shift is maybe investigating, maybe, different types of arrangements. You see, maybe, more telemedicine, for example, more creative ways of partnering with healthcare providers or medical groups. I think that’s really stood out a bit. Maybe moving away from less traditional models, and then the whole emphasis on it is to have, again, a bigger reach to provide better healthcare to more people the best way possible. So, I think that’s one shift I think I’ve noticed. It’s still ever evolving, I think

Joel Swider: I noticed, by the way, I think it was just last week, SSM Health was honored as one of the top places to work in healthcare by Becker’s. So, congrats. One thing that I learned recently about SSM is that there is, I guess, I don’t know if it’s a policy or an approach to non-violent and inclusive language. I was wondering if you could give me any more insight on that.

Vikas Sunkari: Yeah. So, I think that was a policy that’s been in place for quite a while, and it was initiated by one of the former CEOs who was part of the Franciscan Sisters of Mary. It’s always been really important, I think. People really take it seriously, and I think, in everyday practice, it’s as simple as maybe not using certain words that could have a violent connotation. Even if they’re not something we typically think of as violent, certain expressions, “Kill two birds of one stone.” I mean, we try not to use examples like that even though they might feel innocuous. If you maybe don’t say that, you don’t say other things that could come off inappropriate, or maybe sends a certain message. So, I think, on one end, you have that from a simple everyday mindset, but it really flows into how people treat each other.

There’s a lot of respect within the organization for people at all levels of the organization. So, people in my experience, seem to treat each other with a lot of respect, very courteous. Even if maybe you’re dealing with difficult situation, I think there’s a culture of understanding. I’m sure we’ve all worked at places where people maybe thrive or are put in an environment where there’s yelling and you’re under pressure a lot, and I think our organization, really one of our big benefits is that doesn’t fit within our mission and it’s not how people treat each other. And I’ve seen that people get the same outcomes because we’re united in our overall mission. So, for me, I think I’ve noticed a pretty big benefit of it because I think the language aspect just builds it. It’s a way to build into just a general more overarching culture of respect.

Joel Swider: Vikas, last question. What’s your favorite strategy or work tool that helps you be the most productive?

Vikas Sunkari: So, I always make lists, and I do them a lot of different ways. But sometimes if I’m feeling really overwhelmed, I just make a list of here’s what needs to happen today, or here’s what needs to happen this week. And the practice of even doing that is a big stress reliever and a guiding tool to say these are the things that need to be focused on first. And then, I can just continually do that. So, I’ve got a couple, well, not a couple, but I’ve got an ever-evolving to-do list that really helps me stay on top of all the different things I’ve got to be mindful of.

Joel Swider: Well, Vikas, if people want to connect with you, what’s the best way to do that?

Vikas Sunkari: So, you can find me on LinkedIn at Vikas Sunkari. I’m at SSM Health, and then my email is just Vikas.Sunkari@SSMHealth. So, people can reach out to me there.

Joel Swider: Perfect. Well, thanks Vikas, for joining me. And thanks to our audience for tuning in. If you’re interested in signing up for Hall Render’s weekly healthcare real estate news briefing, and our other articles and content on healthcare real estate, please send me an email at jswider@hallrender.com.

Building an Online Marketplace for Healthcare Real Estate Buyers and Sellers

Building an Online Marketplace for Healthcare Real Estate Buyers and Sellers

Andrew Dick sits down the Yoni Kirschner, the founder of 1Konnection, an online marketplace for buyers and sellers of health care real estate assets.

Podcast Participants

Andrew Dick

Attorney, Hall Render
adick@hallrender.com 

Yoni Kirschner

Founder, 1Konnection
www.1konnection.com

Andrew Dick: Hello, and welcome to the Healthcare Real Estate Advisor podcast. I’m Andrew Dick, an attorney at Hall Render, the largest healthcare focused law firm in the country. Today we’re talking to Yoni Kirschner. He is the founder of 1Konnection, which is a senior housing marketplace, a bit of a unique marketplace for buyers and sellers, which we’re going to talk about a little bit later. We’re going to talk about his background, and how he decided to come up with this idea, and then launch a company. So Yoni, thanks for joining me.

Yoni Kirschner: It’s a pleasure to be here. Thanks for having me.

Andrew Dick: You bet. So let’s talk about your background. What did you do after high school? Did you go to college? What did your education look like? And then what did you do as your first job?

Yoni Kirschner: Oh, first job, that starts way before the end of high school. But no, I’ve been working ever since I was probably 12 years old is when I really had my first job. It was in waitering. Starting out in high school, I was really always trying to do something more outside of school, since I was never really too fond of school, and I never really excelled too well at that. Did okay, but got by, and always found a way to get by. Throughout high school, did waitering and then went to college at the University of Illinois at Champaign. While I was there, actually started my first business called Chicago Kosher Dinner, which was a kosher food delivery service at downtown Chicago. Kind of like Grubhub, before Grubhub since that was probably like 2011. Then as I was there, I was doing door-to-door sales, selling roofing and siding, getting up on 30-foot roofs, checking up hail, and wind damage, and all that fun stuff.

And then after I graduated from college, getting a degree in consumer economics and finance, I really didn’t know what I wanted to do probably as most people coming out of college. And I ended up getting connected to someone who worked at this company called Omnicare Pharmacy. I hadn’t heard of it. Apparently, my aunt even worked there, I had no idea. And I got a job offer from there doing sales. And the day I actually signed my contract with them was the day they got purchased by CVS Health. So immediately went into working for a Fortune 5 company, which was pretty interesting.

Andrew Dick: And so talk about that role. It sounds like you were pretty successful in your sales role and hit a number of milestones working for that company. Talk about that just for a little bit.

Yoni Kirschner: Yeah, definitely. So it was funny, one of my first weeks there was a national sales conference, and someone came up and introduced themselves to me. It was like a VP or exec at the company. And they’re like, “Hey, nice to meet you. What territory do you have?” And I told them, Chicago and the Chicagoland area, and they laughed, and they said, “Good luck with that.” And for me, I always find motivation in someone telling me I can’t do something or something’s impossible to do. And that, just right off the bat, I was like, “All right, here we go. Let’s get after it.” And in the first year I was there, I ended up being one of the top five sales rep in the country, selling pharmacy services, nursing home-owners, and operators across the country.

And then I got promoted to one of the youngest regional sales managers in the country, won one of 15 awards that were given out at the National Sales Conference for collaboration across the entire company. I was always someone that was really focused on, I’m not just here to do something for myself, but I’m here to help others win, because why would I pass up on the opportunity? It doesn’t always need to be for me, but if there’s an opportunity to help someone else, why not get after, and why not do that for someone that can actually be beneficial? So that was kind of my year and a half, two years at Omnicare CVS Health. It’s pretty exciting.

Andrew Dick: And so after that, you worked for another pharmacy company. Talk about that. What kind of work?

Yoni Kirschner: Yeah, so it was similar. I’m not someone that likes being limited in many ways since I’m someone that always strives to be the best version of myself. So, while I was at CVS Health, being at such a large company, there’s obviously a lot of red tape that goes into being with someone that’s so big. And I felt like I had kind of maxed out for where I was in my life kind of early on, 22, 23. My potential there, and I was stopping my personal growth and professional growth. So I went to a smaller pharmacy to be their head of sales. I doubled them in a year after they hadn’t really grown in four, selling over $8 million in new business in one year. And from there, I felt like I had kind of accomplished this next cycle of really proving out that I could sell at a higher dollar value, and these more complex sales, and really complete that flow of doing those types of sales for a company, and growing it.

Andrew Dick: Got it. And then you came up with an idea and-

Yoni Kirschner: I came up with an idea.

Andrew Dick: Talk about that, because even though you were selling to skilled nursing operators, your current company is a little bit outside of what you were doing.

Yoni Kirschner: Yeah, it definitely was. It was pretty funny. I kept going to larger conferences. As I got to that role within the smaller pharmacy where I was more high up, I obviously had more of a national reach on the capability to establish national relationships. So as I was going through that and going to larger conferences, I network with all the owners and operators of senior housing and healthcare real estate. Then he’d always ask me, “Hey, Yoni, do you know anyone selling a nursing home in New York?” Or whoever it was, right? X, Y, or Z doesn’t really make a difference. And I said, “Huh, why the hell are they asking me? I have nothing to do with this type of sales. Maybe there’s something here.” That kind of started the journey of 1Konnection.

Andrew Dick: And so, talk about 1Konnection, because it’s a very interesting platform. There are a number of different sales platforms for real estate in general. But this is a very focused online marketplace for buyers and sellers of senior housing. Talk about the vision and how it works.

Yoni Kirschner: Yeah. So before I even get into that, I think there’s a few key things I realized that really led to the foundation of 1Konnection. When you look at our industry as a whole, as I’m sure you’ve experienced and many other vendors in the industry, and even myself as a pharmacy sales rep, the only way I was successful at selling pharmacy services was because I was so persistent. The number of meetings that I had where people literally just met with me because they said You wouldn’t stop calling us, was astounding, and it was a lot. And these are multimillion dollar decisions. And when I was going through that process, I realized that why are these people meeting with me just because I’m persistent with a decision like this that actually affects the quality of people’s lives?

And the reason was, because these decision makers in our industry are so, I guess, overcome with 30 times a day. They get new vendors reaching out for something, whatever it is. And their main focus is improving the quality of lives of their residents and their patients. And they don’t have time to deal with vendors and make these educated purchasing decisions. So really, the whole concept of 1Konnection was to build this online marketplace for decision makers in our industry, to have them gain the capability and empower them with access and resources to make the best decisions for them with transparency that doesn’t exist. And right now, if you look at our industry, the same way I was successful in pharmacy sales, it’s all offline. It’s all word-of-mouth networking. But you look outside of healthcare and senior housing, and there’s so many other industries that have been more technology adapt, and more innovative, and actually utilizing that technology to improve the greater outcomes of the industries.

And I think senior housing and healthcare real estate, even though there’s so much technology and innovation between products and services, I think the industry as a whole is still lacking from innovation and technology. So when you look at 1Konnection, and what we set out to do, and what it was like to found it, the concept was if we can get everyone in one place, empower them with the tools and resources they need to be successful, that can actually create this greater ecosystem of success, improving the quality of care for residents, and also decreasing cost for the decision makers and actually creating this greater value for everyone in healthcare. So I know that long-winded answer to not actually, but…

Andrew Dick: No, that background was helpful. But talk about who is the target market for 1Konnection? Is it just senior housing? Does it go beyond that? Talk about the type of buyer and seller, and how it works. Go into a little bit more detail.

Yoni Kirschner: Yeah. So it goes beyond just senior housing, it’s healthcare, real estate. It’s really everything that encompasses that. The second thing I found to go back one step and I’ll come back with you, was that these deals have to be done confidential. You’re dealing with people’s lives and they can’t be listed on a real marketplace. So if we’re able to aggregate everyone by giving them access to what they wanted, which are these senior housing acquisition deals for buying and selling nursing homes, senior housing, answering that question, they came to me with, “Do you know anyone buying or selling?” We have the capability to build out this ecosystem of vendors that really supports their needs. So now instead of the vendors chasing after them like I was, they actually have the power to choose the vendors at the time they need them. And so the way we did that, the first step was let’s get everyone on the same page by giving them access to these deals.

So we created this acquisition marketplace for buyers and sellers, brokers of senior housing, healthcare, real estate, whether it’s assisted livings, we’re just getting into medical office building and starting to explore that since that really completes the whole thing. But behavioral health, everything from A to Z within healthcare, which at the end of the day, you would end up having the need for some sort of vendors for quality of services, for residents, or patients. So that’s kind of where we’re at today, is connecting these buyers, sellers, and brokers for these acquisition opportunities. And as we’ve been doing that, we’ve been seeing kind of this hypothesis, if you’d like to call it, or experiment of this ecosystem of vendors building itself naturally. We have owners and operators of senior housing, healthcare real estate saying, “Hey, 1Konnection, do you guys have vendors for X, Y, or Z?” And we have vendors coming and saying, “Hey, instead of pounding on doors endlessly and just networking to the people we need, you guys have access to everyone we need, and who they are, and what they need. Can you start making those introductions?”

So as we look at the greater vision of 1Konnection and where we’re going, it’s really to build out those next stages, and create this one-stop shop marketplace for decision makers in the industry, really giving them the resources they need to make the best decisions possible from acquisitions to operations.

Andrew Dick: Okay. So let’s take an example. We have an owner of an assisted living facility interested in selling. You’re right, it’s important to be discreet about the opportunity. What would they do? Would they create an account on 1Konnection, and describe their property, upload some photos? How does that work?

Yoni Kirschner: Yeah, so a lot of times the owners come to us with brokers representing them, which is great. We love working with brokers, since it just makes a little more… It makes the process a little more simple, because obviously, if you bring in the more educated parties, they know what to do and how to do it from the start, which obviously increases certainty of execution. So an assisted living owner might have a broker representing to them. They come to the platform, they give us high level overviews of the business, and we kind of operate like a matchmaker, like a Tinder or a dating app, if anyone knows those types of references. But it’s really, we keep these opportunities confidential, which is the core piece of this. It’s really more of a matchmaking platform, algorithm involved.

They give us a high level overview. We kind of put in certain fields as vague, and we match that up. Then if we have a buyer come in, the buyer comes in, enters their buying criteria. They give us company profile background, so we actually can start improving the quality of buyers. And then we match that to the potential buyers. We say, “Hey, buyers, we found you a new opportunity. Are you interested?” And we get them connected. And that’s kind of how we’ve been working to date. And as we look at the next stages, actually in the next few weeks, we’re launching an app and full platform from the feedback we got in the past year. And this is really a platform to empower the users. So how do we surround the technology and tools that actually helps them increase efficiency to get more deals done faster?

Andrew Dick: So let’s go back to our example, the assisted living facility owner operator, they have a broker. How does 1Konnection get paid? How does the broker get paid in the deal? Because I think that those are the questions that come up.

Yoni Kirschner: Yeah. So as of today, we take a 1% platform fee. Up to 1% on the buy side, so we don’t take anything from the brokers. It’s really based on a sliding scale. Since we’re not a broker, we’re just a marketplace like any other, so there’s success fees involved. And as we look at building out this next stage of value for users. And as you look at what the opportunity is here, if we could help, whether it’s a vendor or a broker get more deals done, because they have more capacity, they now have more resources, they don’t have to be spread so thin and how they’re spending their time, because they have technology empowering them, then we’re also increasing the value for them. They’re getting more money in their pockets. So we’ll look at with this next stage of evolution, what’s the right way to monetize to keep everyone utilizing the platform. And also help continue driving deal velocity for the industry.

Andrew Dick: Interesting. So talk about… I mean, be even more granular. Is this marketplace for all types of buyers and sellers? Or are you focused on smaller owner operators, or institutional owner operators? I mean talk about who is this focused on. Or is it cover the gamut?

Yoni Kirschner: Yeah, so it’s been interesting. It’s been a pretty long journey to get here. And you kind of see in startups who the early adopters are, and it’s really the people that are smaller to mid-size people, that are more willing to take chance, take risks. And then at the end of the day, after you prove it out with those people, then the larger institutional players who do things the way they’ve always done them, now start to say, “Huh, what’s going on over there? Looks like something might be happening.” And then they start to come. So when we started building 1Konnection, it was really the small and medium sized players. Over the past year, we’ve actually got some of the largest industry brokers on the platform. We went from kind of maybe a 50 million a year in total deal volume in 2020, to last year we had over two and a half billion dollars, and total deals come through the platform.

And we grew from 1000 to 6,000 users pretty quickly in just a year for just someone having an idea of being a pretty bootstrap team. So it’s really for everyone across the gamut, whether they’re owner operators at a small mom and pop, I’ve had those conversations, or some of the largest players in the industry. But the core audience, if you think about our industry as a whole, the largest players, and I think why they are the kind of the latter adopters, is those people already have access to everything they would need. And not just that, but they also have the resources to manage all of that. The people that really need marketplaces are the people that don’t have access. It’s the people that aren’t on the same playing field. They don’t have teams that can go do acquisitions or optimize operations. So it’s really for the small to medium players to start that don’t have access, that don’t have the resources, that don’t have the time to be as efficient as the people that have it mailed down to the team.

Andrew Dick: Very interesting. And congratulations on the growth, that’s tremendous over just a short period of time. Talk about the team, Yoni. I mean, I know that you started out really on your own, founding the company with this idea, have grown the business. Talk about what the 1Konnection Team is today. What does it look like?

Yoni Kirschner: Yeah, we’re pretty scrappy. Right now, it’s myself, head of sales customer success. And we’ve got a small outsource development team that we’ve been managing that’s actually been over in Ukraine since the start of everything going on. But we’ve been pretty scrappy. What I really try to do, I think, as an entrepreneur, is be pretty self-aware, and surround myself when in areas of weaknesses, or areas of people, areas of opportunity where I can bring in someone that’s more strategic, has more experience to supplement our growth. So it’s really been about finding some of these core pieces, whether they be advisors, or just friends, or whatever it might be, and consultants and surrounding us with a larger team of people that are highly skilled in what they do.

Andrew Dick: As we wrap up here, let’s talk about a couple things. Where do you see 1Konnection going in 2023? You’ve had tremendous growth as we talked about. Any key goals this year or milestones that you’re looking forward to?

Yoni Kirschner: Definitely. I think what we did last year with no established brand, no marketing was pretty incredible, really proved out here that there is a need for this. And people ask me, “Does anyone actually look for nursing homes or assisted livings online? And are these vendors interested?” And we saw that with over 500 vendors on our wait list, and thousands of owner operators signing up, and thousands of deals coming through the platform, there is a need. And that was really the goal of 2022. Is there something here? And with that growth we established, yes, the goals of 2023 are really to optimize now. Now we have everyone we’ve seen what works, what doesn’t work. Now let’s focus on improving quality and taking this to the next level to make all of this value that we’ve seen is potentially there come to reality and fruition.

So I think our goal is for 2023 are pretty simple. It’s to increase deal velocity right on the acquisition side and start getting into helping those vendors and the owner operators connect, whether it’s on the acquisitions or the vendor procurement of the actual operations, really starting to prove out this ecosystem and answering that next question of, “Hey, is there a greater marketplace here for the entire industry?” Because if you could lock in that piece, you have the opportunity to really revolutionize senior care and healthcare as a whole. Not just within the US but potentially globally, greater than 2023, four or five years down the line for the entire industry as a whole, which is a large opportunity to help a lot of people.

Andrew Dick: Well, I love the vision. I get excited about high growth companies like yours. How about providing some advice to folks who are getting into the healthcare real estate industry? I mean, you were working in a different area of healthcare, stumbled into healthcare real estate. What advice do you have someone who’s new to the industry, and what would you tell them to do?

Yoni Kirschner: Yeah, I think one of the most shocking things that I’ve found is, I’ve been selling stuff my whole life. Kind of like I mentioned. When it came to 1Konnection, the willingness of people around you to help like yourself, you were with me from the start. You always offered, “Hey, if there’s anything I can do to help, let me know.” I think it’s, don’t be afraid to ask the people around you for help. There’s so many people in the industry, and while some of it might be skewed by these outliers, I think when you’re talking about the industry as a whole, we’re all here for the same reason. And that’s because we believe in the industry. We want to improve the quality of lives, and we want to help the people around us, because that truly has an effect on real people. And I think a lot of people are bought in on doing that and willing to help each other get there.

So don’t be afraid to ask the people in our industry for help. Everyone will help. Not everyone, never say everyone. But people are willing to help. And that can make a huge difference in getting involved in the industry and kind of help take you from start to something.

Andrew Dick: Well, this has been a great discussion. Yoni, tell the audience where they can learn more about you in 1Konnection.

Yoni Kirschner: Yeah, LinkedIn. Or you can’t visit us@www.1Konnection.com. It’s the number one, in Konnection with the K. We’ve got an exciting launch coming up next week, so come check us out. We’d love to have you on there and happy to connect with you guys if you reach out directly.

Andrew Dick: Well, thanks to our audience for listening to the podcast on your Apple or Android device. Please subscribe to the podcast and leave us feedback. We also publish a healthcare real estate weekly update. If you’d like to subscribe to that, please go to my LinkedIn page and there is a link to subscribe.

An Interview with Kim Kretowicz, Senior Managing Director, Colliers Healthcare Investment Services

An Interview with Kim Kretowicz, Senior Managing Director, Colliers Healthcare Investment Services

In this episode, Andrew Dick sits down with Kim Kretowicz, Senior Managing Director, Colliers Healthcare Investment Services, to talk about her role at Colliers and trends in the health care real estate industry.

Podcast Participants

Andrew Dick

Attorney, Hall Render

Kim Kretowicz

Senior Managing Director, Colliers Healthcare Investment Services

Andrew Dick: Hello and welcome to the Healthcare Real Estate Advisor podcast. I’m Andrew Dick, an attorney with the largest healthcare focus law firm in the country. Today we’ll be speaking with Kim Kretowicz, a national healthcare investment services broker with the Colliers Healthcare Real Estate team. Colliers is a diversified professional services and investment management company with 15,000 employees in more than 400 offices in 68 countries. Today we’re going to be talking about Kim’s practice and her new position leading the South Florida Healthcare Investment Services team, her background and some of the trends in the healthcare real estate industry.

Kim, thanks for joining me.

Kim Kretowicz: Thank you, Andrew. Appreciated.

Andrew Dick: Well, Kim, tell us where you’re from and how you ended up getting into the real estate business.

Kim Kretowicz: So I’m from a small, somewhat, we call it town in New Jersey called Rumson, and I was raised in the real estate business with my father who was a land developer, residential land developer and residential brokerage firm. And with him I enjoyed seeing value being created from dirt. He’d drive around farms, meet with the farmers, and next thing there was a development of many, many homes. And to me it was amazingly interesting to see that. With that I went to college, I went to Marymount in Arlington, Virginia. And I was fortunate enough to have a visiting Georgetown professor teach our business classes and he was very encouraging with the women to encourage a career in business.

From that point I’m in DC and again, my love for real estate was transferred to taking a position, my first job was with Cushman & Wakefield and Leasing starting in DC and then ending up going back to New Jersey and starting my career in New Jersey, the Tri-state with Cushman & Wakefield.

Andrew Dick: So talk a little bit about handling leasing work for Cushman in New Jersey. I know you worked on a large project and that really started what would be kind of the growth of your practice.

Kim Kretowicz: Yeah. Yes. Back in the early ’90s Jersey City was significantly less than what it is, Harborside was the only true commercial development there. And I was tasked with leasing 101 Hudson, which at the time was a piece of dirt sitting amongst six flight walk-ups around it, small practices, small law law firms, and this piece of dirt. And I was tasked with bringing over significant back office, albeit with economic stimulants being offered by New Jersey and we were successful. Merrill Lynch, Lehman Brothers, we brought them all over and leased a million and a half square feet, 90% being leased before we broke ground. And if you go to Jersey City today, Goldman Sachs has their headquarters there, there’s over 50 million square feet of class A office space. It’s one of the more vibrant office sectors in the country, frankly.

So that was really exciting. From there though I did pivot, started to get more involved in investment sales. Again in the tri-state selling properties mainly in New Jersey office properties since I was versed with the office sector. From there, one of my clients represented and had developed at least 40 medical office buildings throughout New Jersey working and partnering with doctors. And they had asked me to start handling some leasing. With that I started to scratch the surface of my healthcare investment sales career and it exploded from there, frankly. Started to sell their buildings, started to represent other sellers of buildings, started to represent medical office developers as well as the actual healthcare sector representing the physicians who were doing sale leaseback. And it somewhat spiraled into a new career, a little ahead of the curve when healthcare wasn’t even a separate sector yet. There was no place to go to find comps on healthcare to where today I specialized specifically in the medical office healthcare sector in commercial real estate.

Andrew Dick: Got it. And so at what point did you make the transition to Colliers and talk about that transition?

Kim Kretowicz: So very recently and just a few months ago in October. So on a macro level, I belong to Colliers USA Capital Markets as well as Colliers National Healthcare Services Group. And in October I was promoted and joined the South Florida Investment Services team and I’m partnering with Mark Rubin and Bastian Laggerbauer to lead a healthcare investment sales division. What we are doing, again, working with Colliers National Healthcare is we’re bringing the national exposure and connections to Florida with the Colliers National Healthcare Service Group. And it’s been very exciting. There’s just so much going on. The activity has been immense.

Andrew Dick: So it’s pretty exciting. Spending more time in South Florida, great place to be right now. Talk about South Florida in particular, what’s the medical office environment like down there? Is there a lot of activity? I know investors love assets that are in Florida. So talk a little bit about the market.

Kim Kretowicz: So the markets really interesting right now. So we have investors on a national level looking at markets that weren’t faring well during the office market plunge, during COVID and so forth. So markets like San Francisco, Austin, Charlotte, Raleigh, New Orleans, it’s unprecedented what is happening right now. In Florida, we all pick up the paper and we hear about the population growth in Florida, which is really been focus on Miami Dade, Palm Beach Counties with the office, economic sectors all moving to those counties.

What’s really interesting and most current is the most significant growth in Florida at this moment is actually Polk County. It’s a county that sits between or part of Tampa and Orlando. And actually Orlando has the most significant growth in any city right now in Florida. So yes, it’s South Florida with Central Florida. And to be clear, we’re representing all of Florida. So we’re working with the other brokers in Florida, collaborating with our capabilities from the healthcare sector, working with the locally based specialists to leverage those relationships. It’s a great formula. So, the Orlando, Tampa, Polk County market is so affordable comparatively to say Miami. So there is a lot of development for homes, a lot of development of medical office buildings, a lot of doctors wanting to locate there, a lot of health systems wanting to locate there. So, the activity is immense.

Andrew Dick: Got it. And talk about the national investment market from what you’re seeing right now. I know the capital markets right now are going through a bit of a evolution, but talk about the investment market and the capital markets in general for healthcare assets.

Kim Kretowicz: So it’s one of the reasons why I was happy to say goodbye to January. It definitely was a sit on the sideline, wait on the rim month as we left 2022 and entered 2023. A lot of investors in any sector including healthcare, a lot of them paused to see where the direction and to see how the healthcare sector would fair, to see how the tenants would fare, to see how lease up would continue. And on the positive it’s all doing well. Leasing is a little bit slower than it was in 2022, however, the absorption rate is still positive and the vacancy rate is still extremely low. You’d be hard fetched in most markets define anything under a low 90 occupancy rate. So with that, the investors are back, the investors continue to pour capital into healthcare, medical office buildings, and as reference there is certain cities with a huge focus on Florida to continue to invest in trade in the medical office, healthcare sector.

With that said, with that pause there was a reevaluation of the value of properties with the interest rates. Interest rates increased almost 5% from where we started 8 months ago. So with that we needed to reevaluate, the sellers of properties needed to readjust expectation of value and the buyers needed to feel more comfortable with perhaps the loan to value that the capital markets were looking for was different, depending on the property. There’s still a lot of capital that’s very comfortable with healthcare. So activity is great. Cap rates have definitely increased. I’m going to say across the board it’s one point. So with a property at one point was selling for a five cap today it’s probably closer value to a six cap. And if a property was valued at a five and a half, five and three quarters cap, it’s probably closer to a six and three quarter, seven cap. That would be more in a less core property, in a less core market. So we definitely see a change in the market, however, we continue to see significant interest in healthcare on a national level.

Andrew Dick: Well, Kim, talk about loan to value ratios for a minute just at a high level. Have you seen a significant change in what the lenders are requiring in terms of amount of equity that needs to be put into these projects? Give me a sense of what you’re seeing.

Kim Kretowicz: So it’s very building specific, market specific and buyer specific. So if you have a buyer that’s being backed by a hedge fund or a buyer that’s being [inaudible 00:12:15] that LTV, they have confidence in that buyer, they tend to have confidence in the market they’re buying into and they have confidence in the property and the tenancy. So with that, your LTV they’re still able to achieve a higher pausing with whether we can stretch it to a 70%, but was depending on, again, all of the above, you possibly can still achieve at LTV.

Go to a different world where we’re talking multi-tenanted, no credit, a not tertiary market but not necessarily core market, you’re looking at 60% LTV. Again, the capital is still confident with healthcare, they still feel they’re going to stay, the tenants are going to stay, it’s a necessity. So it’s nowhere near what the office market is, the pure office. In a medical office they still have that confidence where they’re willing and wanting to lend money on this sector.

Andrew Dick: And that that’s very helpful. I just read one report from the Mortgage Banker’s Association that said that the traditional office market has really impacted the overall commercial real estate market. Do you think that investors sometimes still misunderstand healthcare real estate or has the healthcare real estate asset class really proven itself and the investors in the industry understand that it’s a more resilient asset? Talk about that for just a minute.

Kim Kretowicz: So yes. If you and I, five years ago even were talking about the healthcare sector again, people were still merging it with office. Those that specialized in it and those REITs and private equity groups that were just starting to invest, they understood the difference. And again, our greatest underscore was COVID and with COVID it proved the resilience of medical office. So the people, the companies, the health systems, the healthcare investors, they’re there for a reason and they understand that the pure difference. Again, we have office space throughout the country 50% vacancy, where we have healthcare, medical office buildings with 95% occupancy. So right there is just impacts the significant difference between the two sectors.

So I think that line is no longer blurred. I think you pick up Globe Street and you have your company and the specialty in healthcare has clearly been defined, it’s very different than it was even a few years ago.

Andrew Dick:

Got it. Couple more questions, Kim. It seems like a lot of the healthcare real estate investors over the past 24 months have also started to look at life sciences assets. Are you seeing that with the investors you’re working with? Because historically life sciences has been very separate and distinct from healthcare real estate, but I’m starting to see investors crossing the lines back and forth. What’s your take on this kind of shift in how investors look at life sciences assets and healthcare real estate assets, which I always thought were very different?

Kim Kretowicz: So I agree with you. I think they are very different. However, with somewhat of the medical connection, there are quite a few of investors and specialists who focus on both. I still think they’re very different, but there are investors who like both sectors. Last year the life science was doing very, very well. The cap rates had crept down very, very low. And today there’s actually more of a pause in life science than there is in healthcare. So yes, they tend to overlap in that investor who’s investing in both. But I do agree with you that they’re very different. Again, they’re certainly not valued the same. They’re a different product. They tend to be traditionally single tenant, significantly larger footprints in more core cities with cap rates that tend to be significantly lower than the medical office.

With that said, there was a overpopulation, everyone kind of elbowing each other to get into that market and it drove the cap rate so low that they too took a pause and the market is not as vibrant as it was even a year ago. It’s still doing very well. It’s still going to be a very driven market and it’s still will go hand in hand with healthcare. But they are a very different beasts in how they’re being valued and capitalized. And most of the investors do have both pockets, but they’re very different people looking at them.

Andrew Dick: Yeah, I think that’s spot on Kim. I’ve also heard one investor that’s focused on life sciences assets say that underwriting those assets is very different than underwriting like an MOB or a senior housing asset or something like that.

Kim Kretowicz: Yes.

Andrew Dick: So I tend to agree with you.

Well, Kim, you gave us a little bit of information on what you’re seeing in early 2023 in terms of the healthcare real estate market. Any predictions for the rest of this year as we finish up January?

Kim Kretowicz: So Fed’s are highering rates this week, we think. They’re anticipating it would probably be a quarter of a point. So not as shocking as the other rapid fire interest rates that we had last summer. Inflation is curbing, it’s a little bit better and we’ve all readjusted to, hate using the word the new norm, but the new norm of where cap rates are and interest rates are. So I think you will see, and I’m starting to see an explosion of activity with, as opposed to the fourth quarter, which was considerably slower than the year before, I think 2023 moving forward, Q2, Q3, and Q4, I think it’ll all be very, very active, more so than we saw last quarter.

Andrew Dick: Good to hear. And I tend to agree with you there as well. I think that a lot of the industry was, is feeling better about where the Feds at and hopefully things seem to level out in terms of inflation. So I hope we’re both right.

Well, Kim, as I wrap up, any advice you have to a young professional who’s getting into the healthcare real estate industry? You’ve been doing this for some time. What would you tell someone who’s trying to break into the industry, any advice?

Kim Kretowicz: My advice is just to work really hard. None of this just happens. You need to learn, educate, speak to people, read. And also most important, as you know, you have to learn to pivot. When the world changes and the world changes drastically with many events that we never would’ve predicted, you need to learn to pivot and exactly what that means depends on the situation. But just remember that most important is to just show up. No matter how bad it seems, no matter how bad the market is, it will turn. So most important, whether it be in your career or life, is just show up and it’ll all work out.

Andrew Dick: Good advice. Kim, where can our audience learn more about you and the Colliers Healthcare team?

Kim Kretowicz: So you can see my profile on LinkedIn as Kim Kretowicz, or you can go to our Colliers’ main website, Colliers national website, or you can email me at Kim.Kretowicz@Colliers.com.

Andrew Dick: Terrific. Well, Kim, I enjoyed our discussion. I want to thank our audience for listening to the podcast on your Apple or Android device. Please subscribe to the podcast. We also publish a weekly healthcare real estate update that is available on my LinkedIn profile. Thanks everyone for listening.

 

How Running a Medical Practice is Like Running a Restaurant with Matthew Ghanem of National Breathe Free Sinus & Allergy Centers

How Running a Medical Practice is Like Running a Restaurant 

Conversation with Matthew Ghanem of National Breathe Free Sinus & Allergy Centers

Joel Swider sits down with Matt Ghanem, CEO and Co-Founder of National Breathe Free Sinus & Allergy Centers, to talk about the meteoric rise of the ENT practice model Matt established with Dr. Manish Khanna. Matt discusses his approach to site selection, actual vs. theoretical risk, and how the right clinical model can be a net positive for both physicians and patients. Along the way, Matt explains the parallels between running a medical practice and running a restaurant (spoiler alert: it’s the quality of the service, not just the caliber of the product).

Podcast Participants

Joel Swider

Attorney, Hall Render
jswider@hallrender.com

Matthew Ghanem

CEO and Co-Founder
National Breathe Free Sinus & Allergy Centers
matt@nationalbreathefree.com

Joel Swider: Hello, and welcome to the Healthcare Real Estate Advisor podcast. I’m Joel Swider, and I’m an attorney with Hall Render, the nation’s largest healthcare focused law firm. I’m joined today by Matthew Ghanem, the CEO and co-founder of National Breathe Free Sinus & Allergy Centers. Matt, thanks for joining me today.

Matt Ghanem: Thanks for having me, Joel. Much appreciated. Looking forward to it.

Joel Swider: Likewise. So before we delve into Breathe Free and your business model, which has been very successful, I’d like to hear a little bit more about your background and the experiences that prepared you for where you are today. I know you grew up in the DC suburbs in Rockville, Maryland. Did you ever think at that time that you’d end up in the healthcare industry?

Matt Ghanem: That’s a good question. Rockville’s a good 20 miles outside of DC. And no, I didn’t. I didn’t have any family members or anything like that in the healthcare industry. And we interview mid-level providers, meet with doctors, nurses, things like that, and we say, “Hey, how did you know wanted to be in healthcare?” It’s almost always I’ve known since I was five or I’ve known since I was a kid, my mom’s a nurse or whatever that looks like. For me, that wasn’t it. When I was a kid, although I’m 5’11 now, I was 5’11 in middle school, I thought I was going to be an NBA player, clearly not in the cards unfortunately. And then after that, after I blew my knee out in high school, I actually wanted to be an attorney.

I interned at a law office, I did some mock trial stuff in the summer, and my minors in political science, I thought I was going to go to law school and then probably midway through college I had another internship in a law firm, and I don’t know, it didn’t seem like a great fit for me at the time. So no, definitely did not think I was going to be doing this. So that’s a good question.

Joel Swider: Matt, I know you hold a bachelor’s degree in communications and political science from the University of Pittsburgh. You earned your MBA from the George Washington University in DC, at that point, fast forwarding in your history, what was your career aspiration at that time?

Matt Ghanem: I finished business school I think at the end of 2012, so that was about a little over 10 years ago. At that time, I had just started in medical sales, actually just started at the ear, nose and throat company that got acquired by Stryker in 2018, and that six-ish years or so prepared me to an extent for what we’re doing now. My career aspiration was to grow and continue to manage people, which is what my experience had been in before, just in a different industry, and eventually become whether it’s a national director or VP of sales or ultimately even maybe a CEO of a medical device company. So at that point, I had been in medical sales for about two years and I only did it for about another six months before I got into management. And then I got moved all over the country and things like that.

But I moved up quickly, but at the same time I knew that I was more of a self-starter. And as these companies get bigger and they get acquired, there are these systems, and it’s not like the federal government or something like that, but it’s a lot harder. You can’t be nimble, you can’t move quickly, you can’t react to the market and make changes that are best for the business because there’s processes and things in place, which, of course, obviously in a lot of these cases have been successful. But for a startup, moving quickly and being able to react and help customers in my old life was super impactful, and that’s something that I just enjoy. So the thrill, I suppose, or the challenge of a startup is something that I really enjoy. So I knew once I got into where I thought I was going at that time that it probably wasn’t something I was going to do long term, but I knew that there was still a lot to learn.

Joel Swider: Sure. At what point then did you meet Dr. Khanna, the co-founder of National Breathe Free?

Matt Ghanem: This is always a good story. I started in March 2012 with this company that is now Stryker ENT. The ENT, for people that don’t know, is ear, nose and throat. So he was one of the only customers that the company at the time had. He’s a fellowship trained rhinologist, which essentially means you go through residency as an ear, nose and throat doctor, or an otolaryngologist technically. And then you do a one to two year fellowship, which means you do specialized training. And as it relates to Dr. Khanna, rhinology is skull-based sinus surgery, which is more advanced cases where they’re doing a… I don’t want to get too technical, but a lot more advanced techniques up and around the skull base. So there’s only a small handful of folks that are comfortable with that and have trained that way.

So when I started, he was the first customer we had, he taught me a lot about ENT, he taught me how to read a CT scan, showed me abnormalities on the imaging that would lead towards someone that would need a procedural intervention of their sinuses or their septum, or their turbinates, which those two are the main factors in your breathing. So I learned a lot from him. It’s interesting, he grew up in Rockville as well. He’s seven years older than me. So when I moved out west of California about a year and a half later, and then Vegas and ultimately Arizona, I would still come home for the holidays, I would see him, we were friendly, I’d meet him in Vegas and stuff like that during the NCAA tournament, and we were friendly. And obviously we kept each other in the loop on what was going on in ENT. So it’s a full circle that we started to practice in 2018, when just six years before I literally had no idea of anything as it relates to ENT, and he taught me a lot of it. So it’s a pretty cool story.

Joel Swider: That’s neat. You never know where those relationships are going to take you. Matt, in less than five years, Breathe Free has grown from one location in DC to 17 operational sites across eight states, with, sounds like, the 18th opening next month. Congratulations on that. You said you have 225 employees, 17 clinics, about 500 patient encounters a day. You all employ 20 ENT surgeons and 37 mid-level providers, PAs and NPs. Obviously you’ve developed a formula that is scalable across a variety of geographical locations. Can you tell me more about the Breathe Free business model?

Matt Ghanem: I appreciate that. It’s been a pretty cool ride just in a short amount of time. Obviously four and a half years ago or so feels like a lifetime ago, but it’s been something that has just been a great ride so far. One caveat to your question I suppose is that most of the physicians we work with are partners, just in case they’re listening. But I understand where you were going there. What we look for essentially is ENTs a really small specialty to begin with. I believe there’s nearly 10,000 ENT physicians in the country. A few years ago some data came out that showed physicians in their 70s and 60s versus physicians in their 40s and 30s, and there was way more ENTs that were going to be on their way out than on their way in, so it’s already underserved to begin with, and I think that’ll be something that continues to trend in that direction.

Also, a side note, it’s generally one of the top three hardest residency programs to get in, so you have to be super smart and you have to really want to do it. And the people that have the highest scores and interview the best have the opportunity to be able to be an ENT. And what that means is you have a quality of life, you’re working pretty close to a nine to five, and you still have a surgical day or two where you’re performing surgery, so it’s the best of both worlds. But from a business model standpoint, we look for folks that want to perform office-based procedures. A lot of ENTs go to the hospital, there’s added cost to patients, risks with anesthesia, et cetera.

And that’s how ENTs were trained, to be candid, just to do sinus surgery in the hospital. There’s long turnover times and difficulties with the administration. So docs that are like, “Hey, I don’t want to take call anymore. I don’t want to go to the hospital, I want to do things in my office, I want to control my schedule, but maybe I can’t figure out from an infrastructure standpoint how to do that. I have a busy practice, but my staff can’t really get aligned and help me grow this office-based practice so that I can step away and spend more time with my family instead of spend time in the operating room.” So we find physicians like that and we provide an ecosystem for them that allows them to be doctors and just do what they do. So if there’s any single thing that the physician doesn’t have to do, whether it’s taking a call from an insurance company, or dealing with payroll, or a staffing issue, or dealing with a landlord, or anything like that, we essentially take that away from them and they only do what a doctor can do.

So if it’s a procedure, or if it’s reading a CT scan, or a patient that’s scheduled for a procedure has some questions, that want to talk to the surgeon, they do those types of activities during their day. And candidly, if they only have a few procedures, and the mid-level providers are comfortable and they’re trained well and everything, they’ve been there a little bit, they just go home. They don’t have to sit there and see 30 patients in the afternoon, which is what they would normally do. So I don’t know if I answered your question, but we just essentially let surgeons be surgeons.

Joel Swider: That makes sense. And one question I think that begs is do you think this model would work in other surgical specialties?

Matt Ghanem: Yeah, the surgeon’s most valuable time from a ROI standpoint and from a patient care standpoint is to be doing things that only they can do. For example, in the ear, nose, and throat, a post-op visit with a mid-level provider is very simple, especially in an office-based minimally invasive procedure. So if you were going to have someone come back in, let’s say, it could be something in pain or spine or orthopedics, orthopedic surgeons spend two and a half or two days a week operating, and then two and a half days or so in the clinic, whether it’s seeing someone that has a torn ACL and telling them how they can help them, or seeing somebody that is having a pain injection or something like that, that’s pretty simple, why not have someone that can do that, do that, and then you just operate four days a week or five days a week? And then we take the call away from you.

If there’s a call with a post-op nose bleed, which is standard in a procedure that we do, we have a nurse or someone that takes the call and we pay them a little extra, but it takes that off of the doctor. So there’s plenty of scenarios where this would be beneficial, even in non-insurance based things like IVF, or even plastic surgery and things like that, because the surgeon’s time is best spent doing these revenue generating procedures, but also procedures that people need. And so if you’re booked out six weeks because you can only do one day, or a day and a half in the operating room, or whatever you’re doing, we can make it so that you spend four and a half or five days doing that, and patients get in faster.

Joel Swider: And Matt, that leads me to another question, which is it seems like there’s a clear value proposition for providers. What’s the value proposition on the consumer, on the patient side? You mentioned scheduling maybe much easier. Are there other things from a marketing and just value proposition that you can think of?

Matt Ghanem: Yeah, so it’s actually interesting. It’s one of the only times, maybe in life, but definitely in medicine, where essentially what’s best for the practice from a business standpoint is also what’s best for the patient clinically. And every insurance carrier, outside of one or two isolated small Blue Cross Blue Shield plans cover the procedure. So the insurance companies see the value in it, that it works clinically obviously, but not only that, it saves them money, because as we know, the CEO of UnitedHealthcare, obviously his or her job is to deliver shareholder value return. And how do you do that? Obviously you add companies to your policies, but then at the same time you have to make sure that we’re doing things that make sense from a business standpoint while allowing the right treatments for patients to have. So an office-based procedure, even though it pays the physician way more than they would make in the operating room, it can save up to 75% or more depending on the site of service that they’re taking it to.

Because ambulatory surgery centers that are standalone, something that a doctor might make two to 400 bucks on, the surgery center would make nearly $10,000 from that patient depending on what specifically the doctor’s doing. So even though the doctor only gets paid a couple hundred bucks, the facility’s getting the entire thing. Whereas in the office, the doctor gets the entire payment that is less than the $10,000, and it’s a like treatment. But then if you talk hospital, the reimbursement in a hospital is significantly higher than a freestanding ambulatory surgery center. And obviously there’s added cost and things for hospitals, but if that same procedure gets done in a hospital, it might be 15 to $20,000, whereas in the office it could be 5,000 to 7,500 depending on what exactly the doc’s doing. So the insurance company saves money.

And if you’re a patient with, let’s say, a thousand dollar deductible and 20% co-insurance, that thousand dollars deductibles the same, but the 20% co-insurance is significantly less in a office-based setting than it is in a facility based procedure. And added cost for anesthesia or anything like that you don’t incur because it’s done under a local, like getting a cavity filled, so there’s a huge value proposition there.

And then not only that, lastly, at the same time, if you were going to have your sinuses done at a surgery center hospital, in nearly all cases they’re going to call you and say, “Hey, your estimated responsibility is 1800 bucks, please bring it the day of surgery.” And if you essentially don’t, they won’t help you. Whereas we can be flexible and set up payment plans and tell them, “Hey, you know what…” You could pay $300 a month for the next six months or whatever it is, we don’t need to take that upfront. Obviously we’re required by insurance contracts to try and get payment or collect payment from patients, we can’t just say, “Hey, don’t worry about it,” but we can be flexible. So that’s another value proposition.

And on top of that, if the doctor’s operating in the office five days a week, you have a large amount of flexibility. Let’s say you don’t have help for your kids three days a week and you know that if it’s on a Tuesday, it’d be way easier for you to have it, but in the operating room, the doctor’s block is only on Thursdays. So what do we do then? We have ultimate flexibility. We could even do cases on Saturdays if a patient can only do that, or do it at night, or super early in the morning, or whatever it might be because it’s pretty quick. So it just provides the ultimate level of flexibility for patients.

Joel Swider: Matt, when we were preparing for the episode, you mentioned to me that you were involved in running several restaurants after you graduated from college. And speaking of this value proposition, both on the provider side and on the patient side, really the intersection of those, you mentioned to me that running a medical practice has a lot in common with running a restaurant. Could you elaborate on that? I thought that was really an interesting analogy.

Matt Ghanem: It is interesting. It’s something that I never actually thought. So when I was running restaurants, I never thought that it would really prepare me for anything. And to be candid, it’s really hard work, it’s a lot of hours at times of the day when most people don’t work, obviously, Because you’re serving people that aren’t at work, so it’s really challenging. And a lot of times people didn’t look at it favorably on a resume, so I never thought it would really help me. But it’s interesting because you have a lot of transient employees in restaurants, and take the providers out of it, the physician assistants or nurse practitioners, or even RNs at that, and obviously the physicians, everyone else, if you had a job at a front desk, it’s like you’re the hostess at the restaurant. If you don’t like something, you could just go find another job, there’s tons of them out there.

And so you’re essentially in both scenarios, not always lowest paid employee, but a lot of times the employees with the least amount of experience and the ones that tend to be the most transient in a restaurant and in a medical practice are the ones that if you want to come in, you talk to, they’re the ones that almost ultimately decide when you come in, they’re putting your appointment on the schedule. If they’re friendly, you’re more likely to come. If they’re not, you’re more likely not to come. And so that’s another thing that’s interesting is the physician, and also the physician is like the chef. So they’re in the back, your favorite steakhouse, you don’t see the chef, they’re making sure everything’s done correctly, that the food’s cooked the way it’s supposed to be, presented the way it’s supposed to be, and that’s the same as a doctor, or even a PA.

They’re going from room to room, they’re taking calls, they’re busy, they’re answering emails, they don’t know what the front desk person’s saying, they don’t know what the medical assistant that’s rooming the patient is telling the patient, they don’t know if there’s a patient, or if someone drawing blood, what’s happening there, is that getting put in the right place, and that’s the same as the restaurant. The chef, a lot of the times if they don’t have super competent front of the house help in a restaurant, a dining room manager so to speak, or whatever it might be, to make sure that the bartender’s doing the right thing in the front desk or the hostess stand is being friendly and letting people know the right wait times and things like that. So there’s so many parallels just in medicine, it’s a service business, but they don’t see it as a service business in most cases.

It really is though because consumers have choices. A lot of plans now you don’t need a referral, you can go wherever you want. If you don’t have a great interaction, you can essentially just make a new appointment. And so one other thing, the doctor can be great, but if the staff is rude or the office isn’t well kept, a lot of the times you’re going to lose that patient. Just like a restaurant where if the food’s great but the staff’s rude, not a place a lot of people want to go. On the flip side, if the staff’s great and the food just wasn’t up to par that day, you may try it again. And that could be the same for the doctor, maybe the doctor ran an hour and a half behind, but the staff was great and they kept them engaged, and let them know, “Hey, this is what’s happening. We’re going to take care of you. Here’s a coffee or whatever it might be that we have. We’ll make sure your next appointment is a super favorable time for you.” Take care of them.

Obviously in a insurance based medical practice, you can’t give anything away to a patient for free that you’re required to charge for. Sometimes we’ll give away Starbucks gift cards if people are waiting a long time, but we can’t say, “Hey, we’re not going to charge you for your visit,” but we could do that. In a restaurant, you would give their food for free. So all of those similarities, there’s so many parallels that exist between the two of them, and I didn’t realize that being competent and comfortable hiring hourly employees or people that are going to work, or how to evaluate when you put a job up on Indeed for a medical assistant, you’re going to get hundreds of applications in the same day in an urban area, how do I look through those resumes when you’re not really looking for experience, you’re looking more for the person because we know we could teach them that stuff, and that’s the same in a restaurant, how do you manage 300 applications for a serving job?

So it’s the same skillset, and then obviously it’s people. So you’re getting comfortable with that, but the actual the way they run, if a well-run restaurant, if you transitioned or translated that to a medical practice and a medical practice became that well ran, it’s not the norm. You would probably go to your primary care doctor and wait 30 to 45 minutes and see them for five minutes. And so we also don’t do that either, but there’s just so many parallels. This is a question we could probably talk about for the whole episode honestly.

Joel Swider: Well, Matt, I love that analogy because I think you’re right, I think a lot of times, and I’m speaking mainly from the patient perspective, but there’s not as much focus on the service aspect, but of course it is a service industry, the medical industry. And obviously that’s something that when you’re looking to partner with a physician be able to say, “Look, you can do your job the best in the world,” but part of the value, I would imagine, that Breathe Free is bringing to the table is we’re going to surround you with the front of the house type people that are going to further promote that good level of service and quality. How do you screen for that from an employment perspective? Do you have certain metrics that you like to use, or how do you do that?

Matt Ghanem: It’s interesting, when we only had one practice and I was doing it, I can tell you how I would do it, and then obviously anytime you expand and grow, it obviously becomes harder for quality control. Same with anything else, like Starbucks, if there’s 10 Starbucks in your town, it would be perfect, but there’s not, so it’s harder. So it’s all about people as we grow. Actually one of the jobs that I did was for a corporate restaurant company, and it was my second job out of school, I did a management and marketing job at a full service restaurant at first, this was a little more of a quick service restaurant, but my job for the first year that I worked there was to approve every hourly hire, every hire besides the managers, that any manager, and there was 15 units in the DC area at the time, wanted to hire.

And all I was looking for was did they smile, did they show up on time, are they engaging, are they friendly, because those are the things you can’t teach. I can make someone show up on time if I pressure them and things like that. You can’t make someone be friendly. You can make them say the right words. And there’s plenty of people that aren’t friendly that say the right words, they’re just not welcoming, they’re not saying it in the right way, they’re not smiling, they’re not making eye contact. So those are so important. And obviously you need to screen as well for someone that seems relatively with it, and they want to learn, and they’re engaged, and they want to grow, because obviously those types of people are always going to do better in an environmental where they’re learning. But I can’t teach someone to be friendly, you just can’t do it. So we’re always looking for that.

There’s a couple other things. There’s a really cool test that you can do. This is one of my favorite restaurant tests that probably no one does. It’s to test sense of urgency. This is a really cool one. So what I would do, and we’ll do this, and I’ll have someone that’s coming in for an interview sit in the farthest corner of the office, and I’ll show you exactly what we do, but in a restaurant you would sit them in the right side of the dining room and say, “Hey, wait over here, I’ll be right with you.” Then you walk over there and say, “Hey, we’re actually going to chat over here. It’s a little loud,” and you walk in a pretty quick pace to the other side. And when you get there, see how far they are behind you.

If they’re right up on top of you, they have a good sense of urgency and of course you’re getting the best version of this person, just like any new employee, the best version they’re ever going to be is how they are in the beginning. So that’s a good sense of urgency test. So I’ll do that. And I’ll come to the door, open it like you’re going to call a patient back and say, “Hey, we’re going to interview straight down the hallway over here in the back,” and I’ll hold the door open, right when they get to the door, I’ll take off, and then see if they keep up with me. And that’s just one way to gauge sets of urgency. And that’s important. If you want to learn, and we’ve figured out that you’re friendly and you have a sense of urgency, there’s a great chance you’re going to be successful, at least in my book, because all these jobs, whether it’s a restaurant or in a medical practice that aren’t provider specific and you don’t need specific training, we can teach you any of it.

So we just want people that are going to learn. And the other thing is we also don’t hire a lot of people with medical experience for these roles. We hire people with customer service experience that understand sense of urgency, understand being friendly, understand that it’s not the patient’s going to wait for us because we’re the doctor. That traditional medical mentality that you’ve probably experienced and I’ve experienced as a patient is just not okay in my book just because we’re humans, it’s not okay to treat anyone like that, but also if you’re trying to run a business, you need to provide an environment that is going to allow for not only repeat customers or patients, but word of mouth. And that’s the strongest thing. If you can create someone going home and going, “I went to this doctor today, and what an experience it was. They were friendly, they spent a long time with me, they ran on time.” Nobody does that. And if you can do that, then obviously you’re going to be successful. So I hope I answered the question.

Joel Swider: I love that. Matt, our audience for the podcast consists of both people who are interested in the healthcare field, but also those in the real estate arena. What can you tell me about your real estate strategy and how that complements your broader business strategy?

Matt Ghanem: It’s a good question. So when we partner with existing practices, a lot of the times we’re stuck with what’s there because they have a lease and they have space and parking, and all those things. But about half our practices, we started from scratch, whether it was a doctor leaving a practice and opening a new one, or even moving across the country. So in those scenarios what’s really important is where it is in relation to highways and access, because we’ll run TV and radio ads in a lot of these places. We focus a lot on SEO in certain parts of the areas too, where it’s dense, so there needs to be appropriate parking, it needs to be easy to find. But not only that, if you look at, for example, let’s say in the Valley, in Phoenix, for example, you have the 101, which is 495 in DC that runs around the city, you have the 10 that runs across, and then you have the 17 that runs =south. I think I got those.

So if we’re going to put one office in the city, you either want to be at the intersection of the cross-section of the two that run vertical and horizontal or you want to be where one of them touch the big circle essentially. So that way that if you hear a TV ad and you live 20 minutes away, and it’s only 20 minutes on a highway, it’s not that big of a deal. But if you’re navigating through the city and you have to deal with parking and it’s hard, that’s so important to us. So from a real estate standpoint, it doesn’t necessarily need to be in a medical building or anything like that, because in most cases you’re not going to get walk-ins.

You can build a relationship with a referring practice in the building, but at the same time, it’s just like any other type of sales, you go in, you tell them, “Hey, this is what we do, this is why we’re different, here’s how we help people,” but if they’ve been referring to another ENT and are happy for the last 10 years, odds are you’re not going to get that referral base anyways unless something changes. So as long as you’re in a dense area and you’re around where it’s easy to get to, that’s paramount. Parking in an urban area is paramount. In our DC practice, there’s only three or four medical buildings in the west end of DC, the parking’s terrible, it’s hard to get to, we didn’t really know what we were doing but it’s in the medical area, so people are used to dealing with that, which we didn’t really know.

And that’s okay. If you stay longer than an hour, you’re paying 20 bucks for the parking. We’re near the metro, which in an urban area is important too, but it just needs to be accessible. So we can get there by Uber, you can get there by bus, you can get there by Metro, and obviously we have parking, but there’s some medical buildings that don’t have parking. So the fact that we have it is better. For example, we opened a practice in LA, we spoke to our marketing, the guy that does our TV and radio, hey, in your experience, obviously there’s tons of traffic in LA, so if somebody hears an ad in West Hollywood, they’re probably not going to go to Thousand Oaks or go to Long Beach.

And the problem there is when you advertise, the net that you’re casting is so big, so people might hear your ad in Temecula if it’s TV or radio, and you’re in Burbank where we are. So what we learned is there’s two highways that run across and one that runs down. So if you’re going to be in LA at all and you want any level of accessibility, Burbank was it. So it was going to be Burbank or Glendale. So we’re right by the Burbank airport, and the highways, I can’t remember which ones they are. I’m sorry about that. But that was the best one to be able to capture people, because if you go out into the other side of the burbs, I suppose, like Thousand Oaks or Simi Valley or something like that, it’s isolated.

And then you can go to the west side, but nobody’s really traveling through the west side of LA because there’s so much traffic, it’s really hard. We’re about to partner with a practice that has an office in Marina del Ray and in Long Beach, and just trying to go from one of those to the other in the middle of the day is pretty difficult even though it’s not very far. So just considering all of those thing, I know that sounds probably like a cookie cutter answer, but they’re important. And a lot of people don’t think that. Most doctors will go, “I want to be over here because it’s near my house or it’s near where I work out, it’s near where my kid’s school is, it’s near where we hang out, or whatever that might be,” and that might not necessarily be the best place. Maybe there’s a place five minutes away that if you live 20 minutes away it’s way more convenient for you to go, “I’m going to go here versus I’m going to go over here.” So just all things to consider I suppose.

Joel Swider: Matt, once you have the site selection then completed, which I think is very interesting and I don’t think is cookie cutter, it sounds like you give a lot of thought and consideration to that, how do you then decide is there going to be a personal guarantee, whose name is going to be on the lease? Is there going to be a corporate guarantee? How do you go through some of those business analyses if you’re leasing, for example?

Matt Ghanem: That’s a great question and a challenge a lot of the time. In our first practice we had to do a personal guarantee. Pretty much, Dr. Khanna and I leveraged everything, and so we had to do whatever they wanted. But now we haven’t given a personal guarantee I don’t think in maybe after the first couple practices we haven’t had to, which is great. We have really strong financials that have a few different practices, specifically capital, so we’ll do corporate guarantees on those a lot of the times, and that’s okay with me because you don’t want that much, I don’t want to say built up risk. And when I look at risk, there’s two different types of risk that I don’t think people realize. There’s theoretical risk and there’s actual risk. So I’m going to give a little side before I go there.

So I’m scared of heights. This is actually really great. I’m going to give Dorian a shout-out here from Prepare to Roar and the riverbank group there. She’s based in Atlanta. She did a lot of behavior style profiling for us at her old company. We actually had her at our first meeting and taught about different behavior styles and how you communicate to somebody that… For you, for example, if I’m sitting and looking at your desk and you have pictures facing out to me, that means you’re probably someone that is engaging, and wants to be friendly, and wants everyone to be in harmony as they would say, so I would ask you questions about those. But if you were someone that sat down and I could only see the backs of your pictures because you’re looking at them, then you’re somebody that’s more closed off like me to the point, doesn’t probably want to have small talk. So things like that.

So we went on this thing, I think we were in Belize, and we had to propel down into the sinkhole down a wall. You’re essentially hooked up to not a bungee cord, but you repel down the wall. And I’m terrified of heights, this is my worst nightmare, and she talked about theoretical versus actual risk. We were with people that trained, people that jumped out of planes, and did this for the military, so the risk is only theoretical. They’re experts. They’re helping you. It’s not an actual risk. Drop off the side of this mountain essentially and go down. I try to think of things in theoretical versus actual terms. And so if you fast forward to is Capitol Breathe Free going to corporate guarantee the Frederick Breathe Free office, which is in Frederick, Maryland, about 90 minutes away. The doctor’s been there, established, he’s leaving the hospital, his wife’s a primary care physician, she’ll be able to drum up some referrals in her practice depending on what their rules are with their ACO, which is essentially a referring group.

And he’s been there long enough and has a good enough name, and we know that we can market there, we know that Zocdoc, which is something that we use in our more urban markets, works well because DC is Zocdoc’s second biggest market, New York’s its first. So we know that we have all of these things in favor. So it’s a theoretical risk to corporate guarantee that. So I guess that’s how we look at it. There’s other ones, there’s a couple ones that we did where we had to have… Instead of that we did a letter of credit through the bank where it burns down for the first three or four years, and so that’s easy because all you have to do is have that money there, which we have a line of credit, so we use a letter of credit that burns down, there’s really no cost to it outside of generating a letter. So that’s preferred in some cases.

But we definitely just tell people now we’re not doing a personal guarantee. We have enough history. You can see the financials from every single one of our practices. We’re not going to do that. And I know for solo practitioners or new practices without a history that’s probably the reality. And then obviously if you’re a really well established landlord versus we’ve looked at buildings where it’s owned by the doctor that has the suite on the right side, and he’s leasing out the suite on the left, that’s always going to be tough I’m sure you know. I’m sure you’ve experienced it. There’s obviously no TI involved and no free rent, and you just need to take it as is, and you need to guarantee it, and I want your wife’s guarantee and all that stuff. So it just depends on also, as you know, I’m sure people listening know, what kind of landlord you’re dealing with and what their appetite is for, I don’t want to say risk, but I guess theoretical or actual risk. So I think that depends. I don’t know if that answers it or if there’s a side question that you have that you might want some clarification on.

Joel Swider: That makes a lot of sense, Matt. Thank you. So switching gears a little bit to maybe it’s real estate, maybe it’s not, but over the past four and a half years since you founded Breathe Free, what’s been the biggest shift or the biggest hurdle that you’ve had to surmount?

Matt Ghanem: There’s a lot of them. One of them is physician selection, because we made some choices based on more necessities sometimes in the beginning where it’s who’s willing to take the leap with us because we don’t have a ton of history, we don’t have a ton of proof that’s more theoretical of what can happen than what’s happened in the past. So we started in the end of 2018 and we thought by this time we might have a couple offices, but it’s grown like wildfire, so that was one, how do we pick the right people. And now we’ve learned a lot. Now we’re really good at that, but in the beginning that was tough, COVID was tough. We started our second office in Dallas, Texas, it was a well-established practice in Fort Worth, and then we have a satellite office that was in South Lake, now it’s in Irving, which is essentially near the DFW airport essentially, more towards the city though.

And we started February 1, 2020. And so after March we couldn’t travel anymore. Well, I was still traveling, but I was on airplanes with two people from DC to Dallas, literally two people. It was crazy. So there’s all the uncertainty, what’s going to happen, are we putting ourselves at risk? And then we loaned money to the practice there, it was what we normally do, so that the doctor doesn’t take a hit while we’re adding infrastructure and things. And we didn’t have any money then. It was just Dr. Khanna and I, we didn’t have all these practices, so that was a personal loan essentially. And then the Texas Medical Board forced them to close and made elective procedures, you couldn’t do them whether they were in the office or not. And so that was challenging. What we didn’t know at the time is that was going to push more people our way.

The next two offices we opened were physicians that were employed by either a hospital or a group, and they were significantly limited by the hospital or the group. For example, one of them is in Virginia, and they’re essentially most of their pay came from their RVUs, which is relative value units, essentially how procedures and physicians are paid based on their work, and most of that comes from the operating room. And Virginia didn’t allow elective procedures for most of 2020. So the doctors were literally making no money and they had no control over it. Whereas in a private practice, it’s all risk so you could decide what you want to do. So the next two practices, I don’t know if they would’ve happened without COVID, and now that you have four, that jump doesn’t feel as big. But navigating that was hard.

And then once we got through 2020, we realized that, all right, as long as we have precautions and things like that, we’re probably going to be okay for most folks. But we still obviously had to do tons of things in the office to make sure people felt comfortable, and that everyone was safe. But what it felt like in March wasn’t what it felt like in January of the following year. So that was a huge obstacle to deal with. And most practices moved to telehealth only, and calls only, and things like that, so that was really challenging. And we stayed in person in DC, that was our only practice essentially. And we did three days on, two days off for all the staff because we had way less patients coming through, of course, and we paid everyone the whole time, didn’t lay anyone off. It’s funny because the doctor’s mentality always is we should close, we have to lay people off, this is a scary time. And that’s what happened.

But my mentality was what happens when they turn this thing back on? What do we do then? So I go to my dentist who I loved, the only dentist I’ve ever liked, and she’s like, “I just have no help. We laid all of our staff off. They all went and found other jobs. I can’t hire anyone.” And it’s just I’m so glad that we didn’t do that. We kept everyone because we knew. And not only that, one other concern that I had personally was if we make this decision to close, it’s March 21st, we decide to close, what if the city on April 15th mandates that we close, now how long are we closed for? What happens then? Let’s just be safe, do everything we can, clean the rooms, have air purifiers, masks, gloves, whatever, way less people.

We can’t have multiple people waiting in the waiting room, clean the waiting room every hour, all the things that we did, put the plastic up around to protect the staff, and all those things. And any of the procedures that we did, honestly, for probably six months it was just me and the doctor. We didn’t have any of the staff do any of that. So I assisted in all those. And obviously if we’re going to do that, that’s a decision that we had to make. And we didn’t want to put anyone at risk. So we didn’t do a lot of them, but we still did some, and that’s probably challenging for every business. And it was sad to watch all my favorite places around DC and that area, there’s not a lot of residents. All the restaurants and bars, and things like that closed, and it was just a really challenging time in general. So I’d have to say that’s probably the biggest hurdle.

And now obviously it’s passed for the most part, but I hate to say that it helped us, but it did. I don’t know if you have any follow-up questions to that, but that was something that was a big deal in ENT. Actually one of the biggest ENTs [inaudible 00:41:16] say biggest, one of the most prominent ones wrote a paper about how nasal endoscopy, which is something that’s standard care in nearly every nasal visit that you have, which is a little telescope going in your nose, how that essentially activates all of these spores or whatever where COVID lives and how dangerous it was to do, and things like that, so it was a really challenging time. And a lot of ENTs, we have a few different practices that were like, “We would’ve went out of business if it wasn’t for working with you. 100%, there’s no doubt in my mind we wouldn’t have made it through.

Joel Swider: So I think that’s, I can imagine, very satisfying to say, “Look, we came through this stronger because of the model that we had in place.” And trusting the system is incredibly courageous. I think that’s really cool. So Matt, I know you travel a lot. What does work-life balance look like for you right now?

Matt Ghanem: That’s a tough one. We used to have these courses and you could read books about the CEO mindset, and how to do all these things in the morning. And I want to say I subscribe to that, but I just don’t. I think when you’re running a business that’s growing, you have to be available. And then when you have people on Pacific time, you have people on Eastern time, you have people in the Middle, when I’m out here in Arizona, half the year it’s Pacific time. So if I wake up at 06:30, it’s 09:30 on the East Coast, and I’m going to have a million phone calls and emails. And so the first thing I have to do is make sure there’s nothing emerging. So what I’ll do is look, and if there’s nothing emergent, I can let it be and do what I need to do.

But that’s one thing. And then also as it relates to if I’m out East, the West Coast is going until eight o’clock. Luckily for us, there’s not really a lot going on the weekend, so I try to disconnect a lot. I try to disconnect, but I try to be available. And maybe this isn’t the right thing to say, because a lot of people don’t really believe that they should always be available, but I don’t want people to think that they’re ever bothering me. I don’t want someone to feel uncomfortable. It doesn’t matter who they are, how long they’ve been with us, what role they’re in. It’s an open door policy across the board, whether it’s positive or negative. I always want people to reach out and be able to contact me. Of course, there’s things that I’m better at delegating at now, which when you start a business where you’re like, “I don’t know when my next paycheck’s coming,” because we didn’t essentially take any money from the practice, I didn’t receive a paycheck, so to speak, for nine months part.

That was from when I left my job and moved to the East Coast, and we didn’t start the practice for a few more months based on some things that you learn about signing leases and things like that, which I’m sure you’re familiar with. But I just want to be available. So I try to disconnect at night. I’ll do things like leave my phone if I go to dinner with my wife or something like that, put my phone in her purse or something like that, and just nothing could really be that important, but I’m going to be more available than most. And I know work-life balance is important, but I don’t want to say we’re running a sprint, but it feels like a sprint so I want to be available. So that’s a really tough question to answer, and that’s one of my personal challenges is each year goes by like, “Where can I find more time to disconnect?” If anyone listening has any great strategies or philosophies, or maybe something that they’ve read or subscribed to, I would definitely love to know.

Joel Swider: Thanks. Well, Matt, thank you so much for your time and sharing your expertise. Speaking of availability, if listeners want to get into contact with you, what would be the best way to do that?

Matt Ghanem: There’s a couple things. I’ll throw my emails out there. If you go to nationalbreathefree.com, you can click I think request information, that goes directly to me, but I have two emails. They’re both Matt, matt@nationalbreathefree.com, and  matt@capitolbreathefree.com, and that’s Capitol like the Capitol Building with an O, so capitolbreathefree.com. I think my cell phone might even be on my LinkedIn. You could text me. I don’t know if I should give my phone number. That doesn’t matter to me. (202) 423-7825. So shoot me an email, text, give me a call if you have any questions or some ideas on work-life balance. That would be awesome.

Joel Swider: Great. Well, Matt, thanks again, and thanks to all our listeners. Have a great day.

Matt Ghanem: All right, thank you. Thank you so much for having me.

Analytics to Action: Revolutionizing Health Care Real Estate Strategy – Matthew A. Coursen, Executive Managing Director, Mid-Atlantic Healthcare Lead at JLL

Analytics to Action: Revolutionizing Healthcare Real Estate Strategy

In this episode, Andrew Dick sits down with Matt Coursen, Executive Managing Director, Mid-Atlantic Healthcare Lead, to talk about his role at JLL and trends in the health care real estate industry.

Podcast Participants

Andrew Dick

Attorney, Hall Render

Matthew A. Coursen

Executive Managing Director, Mid-Atlantic Healthcare Lead, JLL

Andrew Dick: Hello, and welcome to the Healthcare Real Estate Advisor podcast. I’m Andrew Dick, an attorney with Hall Render, the largest healthcare focused law firm in the country. Today we’ll be speaking with Matt Coursen, the Mid-Atlantic Healthcare lead at Jones Lang LaSalle, JLL. JLL is a Fortune 200 commercial real estate advisory firm with a robust healthcare real estate practice group with over 2800 professionals across the country. We’re going to be talking about Matt’s background in the industry and the group that he leads within JLL. Matt, thanks for joining me today.

Matthew Coursen: Thanks, Andrew. Happy to be here.

Andrew Dick: Matt, before we talk about your role at JLL, let’s talk about your background. Tell us where you’re from, where you went to college, and what you aspired to be.

Matthew Coursen: Sure. I was born and raised here in the suburbs, just outside Washington, DC, actually about less than a mile from where I sit right now. Early in my life, I think I had an indication I would be in sales in some form. But after graduating from Washington and Lee University in Lexington, Virginia with a degree in journalism, I went to work for USA Football, which is a JV between the NFL and the NFL Players Association. I thought I wanted to be in the sports industry and work in that sports marketing world and use my communications degree. But after a couple years, I realized I wasn’t using all of my skill sets to my advantage. So I had some friends in real estate and they suggested I take a look at that industry, and I did win an interview with a small real estate firm called Swallowing and Fly, and very shortly thereafter we were acquired by JLL, and I’ve been there ever since. That was about 17 or 18 years ago.

Andrew Dick: So Matt, how did you end up in the healthcare real estate business. When you joined that smaller firm, were you thrown into healthcare real estate assignments, or did your work evolve?

Matthew Coursen: No, it evolved over time. Most commercial real estate brokers get into the business as generalists. You’re really trying to close any deal you can, and so you’re learning quickly about different industries. It wasn’t until about six years into the business when I started working in the healthcare side, I started out doing technology companies and some government contractors and cybersecurity was hot back then. So really became a generalist. And in 2011, I led the team that pursued and ultimately won the Children’s National Hospital business. And we were hired to help them with strategy and lease administration and transaction management and project management, and really a whole host of real estate services because they didn’t really have a real estate department.

So for a number of years I was their defacto real estate director, which was a trial by fire. I got my 10,000 hours in healthcare real estate over that five or six year period, helping them with over 70 transactions and helping them deal with property management issues and things that just popped up as being their go-to person in real estate. So that really gave me the background, the subject matter expertise in healthcare real estate that I needed, and that’s what propelled me into the business I have today.

Andrew Dick: Got it. And Children’s National, talk a little bit about that organization and their footprint just briefly.

Matthew Coursen: Yeah, they’re the 25th largest employer in the region. In their campus, they’ve got their main hospital campus, downtown DC. Then they’ve got a research and innovation campus further up into DC at the Old Walter Reed Army Medical Center. They’ve got about in total there about three million square feet, and then they have about a million square feet of ambulatory real estate out in the community. Pediatric offices, specialty offices, primary care, and those are about 70 or 75 of those locations. So they’ve got a fairly large footprint for a small nonprofit hospital.

Andrew Dick: Got it. So talk about your role today at JLL, because I know you used to be the boots on the ground, now you’re leading a team. Talk about that. What does the team look like and talk about your role.

Matthew Coursen: Yeah. Back in 2017, after working with Children’s for a number of years, I realized that this industry is massive. We consider the healthcare real estate industry to be a trillion dollar market. And so I realized that we had really strong market share locally with working with hospitals and health systems, but there was a lot of unplowed ground when it comes to other healthcare organizations we could be working with. So I went to the leadership regionally and put together a business plan to really put some emphasis behind the healthcare business that we have here, put some leadership behind it, some resources, recruit some folks to join the team and really expand the business.

So in the last four or five years, we’ve more than doubled the business, and we’re working with more hospitals and health systems and private equity and venture backed healthcare groups like US Radiology, US Dermatology, Carbon Health, and it’s been a great expansion of our business over the last five years or so.

So I lead that team and I’m responsible for growing that revenue across all of our businesses, not just brokerage, but also property management and project management and capital markets work that we do. So that’s my leadership role, but I still do run multiple national accounts for the firm of clients that I’ve sourced over the years. And so that’s what we do, and we’re trying to grow it all over the country. We’ve got a healthcare practice that’s national, but it’s not in every single market. So we’re trying to expand and make sure we’re covering as many markets as we can.

Usually if you go into any town or a city, one of the largest employers is the hospitals. So it’s 20% of our economy and it’s growing every year, and it’s only going to get bigger. So at JLL, we’re very bullish on industry specialization in general, but especially with healthcare and life sciences, we’re very, very bullish on the growth of those businesses.

Andrew Dick: Got it. So talk about some of the venture capital or private equity backed healthcare providers that you’re working with. Because I know Matt, we’ve talked about that before, the growing area of interest for private equity and venture capitals healthcare, that takes a lot of different shapes and sizes. Talk about what you’re seeing and the type of work you’re doing in that niche area.

Matthew Coursen: Yeah, it’s a great topic because it is growing like crazy. There’s a big, almost a gold rush to try to harness the opportunity that’s in front of us to take technology and a lot of money that’s out there in the economy right now that’s waiting for deployment and trying to put some horsepower behind healthcare because a lot of people believe healthcare is fundamentally broken. It’s more sick care than well care. And there are a lot of organizations out there trying to do a couple things.

One, they’re trying to use technology to solve a lot of the challenges we have in healthcare business. And the other is they’re trying to reach the consumer in a more direct way. They’re either trying to solve the value-based care challenges that are out there, or they’re trying to win the consumer facing healthcare game that’s out there.

So we work with a lot of private equity groups. So not just the firms themselves, which we do a lot, we’ll help advise them on any acquisition they’re looking to make, any investments they’re looking to make, and we evaluate the real estate footprint of that healthcare company for them. But we’ll also help post acquisition and we’ll go actually work with the individual company like a US Dermatology for instance, and help them build a real estate strategy using data analytics.

So we at JLL have also responded to our industry and said, “We need to level up for our clients, and the best way to do that is to get data.” Is to go get big data, harness that, it’s expensive, and then put it into a software that’s really user friendly and that can enable a really thoughtful data driven real estate strategy.

So what we found is that our private equity backed, venture backed healthcare clients are really compelled by that software, by that analytics that we’ve built, because number one, it helps with business case formation. So whether they’re looking to acquire another business or roll up another healthcare business, a lot of the maps and the images and the visualizations we create can be used for building that business case for creating decks and leadership presentations and things.

But also, we’re able to use the platform to help the actual business scale and grow and improve their EBITDA margins, which is what those private equity groups care about. And so it’s a really powerful predictive model, and we’ve been building it for the last 10 years or so.

The key is the data that you put into it. At its core, it’s just the RGIS platform, the Microsoft platform, it’s something that we’ve taken and we’ve really added a lot of horsepower to through data and the data’s expensive. We’re talking about claims data, we’re talking about procedure codes, and ID nine and ID 10 codes that we can layer in. We have a latitude and longitude for every healthcare provider in the country. We’ve got payer mixed data, we’ve got all the demographics and psychographic data. We’ve got of course, real estate data. So we know where all the real estate options are, and we put it together in something that’s really, really powerful.

And the two main things we do with our clients, not the private equity firms themselves, but the actual healthcare providers, is we’re helping them, one, really diagnose the portfolio they have and make sure that we are optimized there and that there’s no waste in the healthcare real estate part of the business.

And then we’re also helping them future, forward looking and thinking about growth, because growth is the name of the game, and they either want to enter new markets or they want to potentially acquire another group in another market to enter the market that way. And so we use our analytics platform to do that for them, and it’s a great partnership. And ultimately, when it comes time to do the real estate deal, we’ve done all this great strategy work and all this analytics work, and it really makes the site selection process very, very straightforward, very simple, and at least the better outcomes for them and their patients. So we’re excited about it and it’s something that I think that sets us apart.

Andrew Dick: Got it. So talk about some of the concerns that providers are raising when they’re looking at selling their real estate. Things like continuity of ownership, some other trends you and I have talked about before. Let’s dive into that a little bit because it seems like there is quite a bit of interest in sale lease backs over the past few years. What’s your take on those type of opportunities?

Matthew Coursen: That’s probably not a whole lot unlike what you’re seeing with your clients. Whether they want to sell or buy or lease or refinance their real estate, our advice is pretty straightforward. We want to first build a strategy, figure out with them what exactly it is they’re trying to achieve. Different organizations have different goals. We’ve seen hospitals buy back real estate that they had previously leased or done a ground lease with the developer on. So we’re seeing a little bit of everything these days when it comes to buying and selling and leasing.

We were just talking to a big healthcare about advising them on selling a large portfolio they have in this region, and they ended up deciding to put that project on hold despite they’ve got a pending loan maturity here coming up and they still aren’t ready to sell because the capital markets are in a major upheaval at the moment, and things are pretty frothy. So they’re not going to end up pulling the trigger on that sale yet.

So everyone’s got different challenges, but the first thing we want to do is help them think about the strategy and then build that plan for the tactical moves that help them think about control, compliance and succession planning. Those are the three big issues at the table most of the time.

What we see is that the control of the real estate is something that either the organization doesn’t care about at all, they’re fine being a tenant, they don’t have to own the real estate, and other organizations really care about ownership. They don’t want to be a tenant, they want to control it. They want to get the value of the appreciation of the land or the building or both. And so that’s a big thing. We just have to align with what their goals are.

Another thing they care about is compliance. You got a lot of healthcare provider owned real estate. So a private equity back group will come in and buy a practice. Well, oftentimes the doctors will own their real estate and whether it’s a condo or it’s a standalone building, and so the PE firm has a choice. They can either buy the business and the real estate or they can just buy the business. Oftentimes what we see, they’re just buying the business. So the real estate then is still in the hands of the provider, but they no longer own their business. And so now you have a potential start compliance issue here. You got to make sure that your clients have arm’s length transactions, their fair market values are in line. And so that’s something that’s a big concern. So we’re careful to advise them there.

And I think those are the biggest ones, the biggest issues that are at the table. But succession planning goes into that as well. Sometimes you’ll have providers that want to retire. They want to monetize the real estate to fund their retirement, but the private equity backing or the organization that’s invested in that business doesn’t want to buy the real estate. So then we can come in and try to help them in that way, which is another party there. So there’s a lot of nuance to it, but that’s what we’re seeing out there right now.

Andrew Dick: Great. Thanks for the insights, Matt. So let’s move to the state of the industry in general. Give us an idea of where you see the healthcare industry at large going in the healthcare real estate industry. How will that be impacted in the future?

Matthew Coursen: I think the consolidation of hospitals and health systems will continue. I don’t think that’s a novel idea, but I think that’s going to continue. More than half of the hospitals out there reported negative margins over the last couple of quarters. So I think we’re going to see a lot of consolidation, and that’s going to lead to a lot of real estate opportunities in the healthcare of real estate space because there’s just so much opportunity there and a lot of facilities that are going to need to be repurposed or sold or bought or leased or what have you. So a lot of opportunity there because of consolidation.

I think number two, we’re going to continue seeing PE and VC investment in these digital health companies. They’re only getting bigger and trying to solve bigger challenges. And so I think that’s going to continue. And it may not have a big impact on the real estate side, but it just depends on how much virtual care, telehealth, reimbursement rates change. But I think brick and mortar healthcare is here to stay for sure, but I think the VC and the PE investments is going to keep churning and that’ll create some opportunities.

And then the third is big corporations are going to attempt to solve the value-based care challenge as it relates to a direct to consumer model. So think about Amazon potentially acquiring One Medical, which is a primary care platform. Or think about Walmart partnering with UHG. Whether it’s through M and A or genovo growth, I think there’s going to be a lot of real estate opportunities as a result of those types of partnerships and mergers. So that’s going to be exciting from a healthcare real estate perspective.

Andrew Dick: Yeah, I think you’re exactly right, Matt. I was looking at some of the trends this morning and Walmart recently announced they’re going to open 16 more clinics in Florida, some of the major metro areas like Tampa and Jacksonville. And these big companies are all trying different models, trying to drive down cost. I think we’re going to see more competition from some of the nontraditional providers, which is really interesting.

Matthew Coursen: I totally agree.

Andrew Dick: So where do you see the opportunities right now? We talked about digital health, venture capital, private equity, and what they’re doing. Where do you see the big opportunities in terms of healthcare real estate right now and in a pretty unique market, I would say?

Matthew Coursen: Look, the return to office movement is still really early days. Cap rates for office buildings are not where they need to be. So that is not an asset class people are excited about at the moment, but MOBs are still attractive. Cap rates aren’t where they were a year ago of course, but the MOBs are a much safer bet right now when it comes to sales and recapitalization. So I think that’s going to continue being something to look at.

So I like the MOB side of things right now. Hopefully the capital markets will open back up next year and it’ll get even better. But it’s certainly a safer place to be right now than office.

On the leasing side, I think the retail push, the consumer facing push for medical is going to continue. And so hopefully the healthcare world will continue to buoy the retail world. It’s not going to absorb all of it. Not every big box store is going to turn into a hospital, but I do think we’re going to see a lot of that happen, especially in some of those secondary tertiary markets where you don’t have a lot of great strong national anchor tenants everywhere.

And then the third is really the project management side of things. The building out of healthcare facilities is so expensive and it’s so specialized that I think that’s going to continue growing. It’s a big part of our business at JLL. Our project management side in healthcare is really, really strong. We’ve got great specialists in that area, and it seems we can’t hire these people fast enough.

I just saw a budget a few minutes ago come in through from a hospital client of mine that you wouldn’t believe, Andrew. $580 a square foot to build out a primary care clinic. And now that includes furniture and fixtures and equipment and things, but that’s an all in number, but that’s a very, very big number. And a few years ago, you could have built a whole building for $500 a foot.

So I think with costs on the rise, it’s going to be important that these healthcare groups work with firms that can help them manage these projects, manage these costs, take advantage of economies of scale, and buying power that firms like JLL have. So I think that’s another trend we’re going to keep seeing.

Andrew Dick: Interesting. That cost per square foot, that’s a huge number.

Matthew Coursen: Huge number.

Andrew Dick: Really interesting. I’m hoping at some point we’ll see construction costs go down, but it just seems like they keep going up or those costs keep going up.

So at the end of each interview, Matt, I typically ask my guest what advice you would give to a young professional who wants to enter the healthcare real estate business. What would you say?

Matthew Coursen: I would say now is a great time to get into the business because it is the bottom of the market. It’s a trough. It’s a challenging time. And if you’re young and hungry and you’re able to get in there and really roll up your sleeves and learn, this could be an excellent start to a career in commercial real estate. But I think it’s a lifestyle choice to do what we do. You have to really make sure that it’s something you personally want to do with your lifestyle, that it suits that level of effort and that level of commitment.

So I really advise people a lot, younger people, find something that’s personally rewarding to you about your skill sets, something that you feel good about excelling in, and then find some interest. Whether it’s real estate or it’s healthcare or it’s anything else, try to marry those two things up. I think a lot of people use the word passion a lot, but I don’t think passion’s something that’s there day one. I think passion is there after you’ve had some success, you’ve had some failures, you’ve had some learnings over time. So I think it’s really just focus on where you’ve got a skill set and interest and try to pair those. Real estate could be one of those things, but it’s foundational to understand self-awareness and understand who you are and what makes you happy, and then what you’re interested in first.

Andrew Dick: That’s great advice, Matt. I heard Mark Cuban recently, someone asked him a question about where should you focus your efforts as a young professional? And he said something very similar to what you said. Not follow your passion necessarily, but follow your effort is what he often says, which goes to your interest and what you’re willing to put your time and energy into. So I think that’s great advice. Matt, tell us where the audience can learn more about you and JLL.

Matthew Coursen: Yeah, we have a pretty healthy presence on LinkedIn and also on JLL.com. We have an industry section where we can dive into the healthcare side of our business and find people, professionals you can contact, learn about our services and some of our clients and case studies are on there. So I would drive people to JLL.com and my LinkedIn page.

Andrew Dick: Got it. This was great, Matt. Thank you for doing this.

Matthew Coursen: Andrew, thank you for having me. love doing it. And let me know if I can help you with in the future.

Andrew Dick: You bet. Well, thanks to our audience for listening to the podcast on your Apple or Android device. Please subscribe to the podcast and leave us feedback. We also publish a weekly update on healthcare real estate matters. To be added to that list, please go to my LinkedIn page and you can subscribe to that. Thank you.